No Sound on my Toshiba Tecra M2 notebook :(

[sid555]

Hi,

Sound on my laptop doesn't work.. Have tried the recovery CD, downloading Audio drivers from Toshiba site, but no luck yet.

The SoundMAX installer runs and at the end complains "No Driver Found". Please help. Have mentioned the config details below.

Thanks in Advance!

Sidharth


Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) TOSHIBA TECRA M2
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.40 gigahertz Intel Pentium M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: TOSHIBA Portable PC Version A0
Serial Number: $$T047P73Z
Bus Clock: 100 megahertz
BIOS: TOSHIBA Version 1.50 05/02/2005
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity
26.77 Gigabytes Hard Drive Free Space

MATSHITA UJDA750 DVD/CDRW [CD-ROM drive]

TOSHIBA MK4026GAX [Hard drive] (40.01 GB) -- drive 0, s/n 94C13742T, rev PA103H, SMART Status: Healthy 768 Megabytes Installed Memory

Slot 'DIMM 0' has 512 MB
Slot 'DIMM 1' has 256 MB


Multimedia
None detected

[bookworm]

Originally Posted by sid555

Hi,

Sound on my laptop doesn't work.. Have tried the recovery CD, downloading Audio drivers from Toshiba site, but no luck yet.

The SoundMAX installer runs and at the end complains "No Driver Found". Please help. Have mentioned the config details below.

Thanks in Advance!

Sidharth


Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) TOSHIBA TECRA M2
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.40 gigahertz Intel Pentium M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: TOSHIBA Portable PC Version A0
Serial Number: $$T047P73Z
Bus Clock: 100 megahertz
BIOS: TOSHIBA Version 1.50 05/02/2005
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity
26.77 Gigabytes Hard Drive Free Space

MATSHITA UJDA750 DVD/CDRW [CD-ROM drive]

TOSHIBA MK4026GAX [Hard drive] (40.01 GB) -- drive 0, s/n 94C13742T, rev PA103H, SMART Status: Healthy 768 Megabytes Installed Memory

Slot 'DIMM 0' has 512 MB
Slot 'DIMM 1' has 256 MB


Multimedia
None detected

Checked the driver, ADI sound, but there are different versions, Europe gives 5.12.01.5160, the US gives 5.12.01.3870.

First go to Toshiba and download the Chipset Utility install then Restart comp, then install the sound driver again.
http://eu.computers.toshiba-europe.c...ivers_bios.jsp

Set a System Restore Point before installing just in case

Hope this helps

[sid555]

Originally Posted by bookworm

Checked the driver, ADI sound, but there are different versions, Europe gives 5.12.01.5160, the US gives 5.12.01.3870.

First go to Toshiba and download the Chipset Utility install then Restart comp, then install the sound driver again.
http://eu.computers.toshiba-europe.c...ivers_bios.jsp

Set a System Restore Point before installing just in case

Hope this helps

Hi Barbara,

Thanks for your response.

Did as suggested... Downloaded the chipset utility, installed it. Restarted notebook, and tried installing the ADI-WDM drivers... no luck . The Sound MAX installer runs and at the end complains "No Driver Found. Reboot and try running the setup again.".

Thanks again for help.

Regards,
Sidharth

[bookworm]

Originally Posted by sid555

Hi Barbara,

Thanks for your response.

Did as suggested... Downloaded the chipset utility, installed it. Restarted notebook, and tried installing the ADI-WDM drivers... no luck . The Sound MAX installer runs and at the end complains "No Driver Found. Reboot and try running the setup again.".

Thanks again for help.

Regards,
Sidharth

Did you Reboot ( restart) and try again, any problems showing in Device manager.

Cheers

[sid555]

Originally Posted by bookworm

Did you Reboot ( restart) and try again, any problems showing in Device manager.

Cheers

Yes, did reboot and tried running the installer again... same result.

When i try the Windows troubleshoot wizard, it says no audio device. Don't see anything unusual in Device Manager. Anything specific I should look for, under it?

Thanks!

[bookworm]

Originally Posted by sid555

Yes, did reboot and tried running the installer again... same result.

When i try the Windows troubleshoot wizard, it says no audio device. Don't see anything unusual in Device Manager. Anything specific I should look for, under it?

Thanks!

Check this out
Check Control Panel/ Sound & Audio Devices/ Properties/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected.Typically the problem will be thay something like "modem line 0 playback" might have been substituted for the proper audio device.

Cheers

[ramesh_pala]

Hi Barbara,

I am having the same problem. I am not able to install the audio driver files.

I check the Sound and Audio Device Properties, Sound playback is disabled in that.

what is the solution? Help me please.

Thanks
ram

[bookworm]

Originally Posted by ramesh_pala

Hi Barbara,

I am having the same problem. I am not able to install the audio driver files.

I check the Sound and Audio Device Properties, Sound playback is disabled in that.

what is the solution? Help me please.

Thanks
ram

Go to Device Manager, right click your audio driver, you should see this

Update driver
Enable
Unistall

click Enable driver

[ramesh_pala]

Hi,

Its already enabled... when i click on the properties there, in the device status i am getting this msg....

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.

But i have downloaded the driver from toshiba support site and i unistalled and installed several time still i am not able solve it.

Also when i goto the sound driver in the device manager there is Exclamatory mark on the driver.

Help me on this. Thanks a lot.

Regards
Ramesh

[bookworm]

Originally Posted by ramesh_pala

Hi,

Its already enabled... when i click on the properties there, in the device status i am getting this msg....

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.

But i have downloaded the driver from toshiba support site and i unistalled and installed several time still i am not able solve it.

Also when i goto the sound driver in the device manager there is Exclamatory mark on the driver.

Help me on this. Thanks a lot.

Regards
Ramesh

What make and model is your Toshiba, but more importantly what is it's country of origin, Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

[Sergeantstevens]

I recently received a Toshiba Tecra from work and had the sound problem from the start. After researching it and trying a few different solutions, nothing seemed to work. So I started playing with the laptop and finally got it working.
It's simple but odd. One person said that they muted the sound and then could never get it to come back. So I muted my sound. After un-muting it, it came back. Very odd, but it's worth a try:
1) Right click on your Volume control icon
2) Select Adjust Audio Properties
3) Check Mute
4) Select Apply
5) Uncheck Mute
6) Select Apply
7) Test it out!

Good Luck!