no sound - xp pro - pc acer aspire t620

[muaddib]

Hi,
I have no sound left.
I have a pc Acer Aspire T620 which had XP home installed (fat)
Due to instability, I formatted the hd and installed a version of xp pro (ntfs).
I installed also SP2.
The thing, very few components were correctly installed.
I managed to install most.
I still get a problem as there is no sound, and no sound device recognised.
It is an onboard component, not a soundcard.

The intel chiputil gives me that:

Intel(R) 915 Express Chipset family
Memory Controller: 82915G/P
I/O Controller: Intel(R) 82801FB I/O controller hub (ICH6)

there are 4 drivers from acer site that don't work and nothing more.

I downloaded an ATI gfx generic drivers for sapphire radeon x300 se but when i reboot the pc tere is no image with a message: format not supported. I managed to find a DNA-ATI driver which actually works fine.

I have one component from the device manager view that does not install, it's recognised as PCI device but apart from the gfx card, nothing is connected on pci slot. maybe it is the onboard audio.
But i cannot find the correct audio driver. I think it should be a realtek one but none worked till now.

please could you help?
thanks,

Hi again, I have updated infos with belarc. i hope this helps.





--------------------------------------------------------------------------------

The license associated with the Belarc Advisor product allows for free personal use only. Use on multiple computers in a corporate, educational, military or government installation is prohibited. See the license agreement for details. The information on this page was created locally on your computer by the Belarc Advisor. Your computer profile was not sent to a web server. Click here for more info.


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Computer Profile Summary
Computer Name: Titi (in WORKGROUP)
Profile Date: lundi, 13. novembre 2006 20:48:01
Advisor Version: 7.2a
Windows Logon: toto


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Acer Aspire T620
System Serial Number:
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Acer G91M
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. R03-B1 01/20/2005
Drives Memory Modules c,d
220.61 Gigabytes Usable Hard Drive Capacity
189.36 Gigabytes Hard Drive Free Space

LITE-ON DVDRW SOHW-1633S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 3
Generic USB MS Reader USB Device [Hard drive] -- drive 5
Generic USB SD Reader USB Device [Hard drive] -- drive 2
Generic USB SM Reader USB Device [Hard drive] -- drive 4
IBM-DTLA-305020 [Hard drive] (20.57 GB) -- drive 1
WDC WD2000JD-00HBB0 [Hard drive] (200.05 GB) -- drive 0, s/n WD-WCALL1244263, rev 08.02D08, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 200.05 GB 188.01 GB free
h: (NTFS on drive 1) 20.56 GB 1.35 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
toto 13.11.2006 18:29:13 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] SAPPHIRE RADEON X300 SE 128MB (DNA 3.7.5.2-Normal) [Display adapter]
SAPPHIRE RADEON X300 SE 128MB - Secondary (DNA 3.7.5.2-Normal) [Display adapter]
MED MD30217PG [Monitor] (17.1"vis, s/n 502076357, février 2005)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C None detected
Communications Other Devices

D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.C) #3

Realtek RTL8139/810x Family Fast Ethernet NIC #2
Dhcp Server: none responded
Physical Address:

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Kaspersky Anti-Virus Personal Version 5.0.123
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 10/10/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q816093 - Critical (details...)
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q890923 - Critical (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911567 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q917283 - Important (details...)
Q917344 - Critical (details...)
Q917422 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918439 - Critical (details...)
Q918899 - Critical (details...)
Q919007 - Important (details...)
Q920214 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q921398 - Moderate (details...)
Q921883 - Critical (details...)
Q922616 - Critical (details...)
Q922770 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q924191 - Critical (details...)
Q924496 - Moderate (details...)
Q925486 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
SP2 (SP2)
Windows XP
SP2
KB811113[SP] on 05.11.2006 (details...)
SP3
KB893803V2 on 05.11.2006 (details...)
KB898461 on 05.11.2006 (details...)
No details available


Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 10/10/2006 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

[muaddib]

any clue?
thanks

[bookworm]

Originally Posted by muaddib

Hi,
I have no sound left.
I have a pc Acer Aspire T620 which had XP home installed (fat)
Due to instability, I formatted the hd and installed a version of xp pro (ntfs).
I installed also SP2.
The thing, very few components were correctly installed.
I managed to install most.
I still get a problem as there is no sound, and no sound device recognised.
It is an onboard component, not a soundcard.

The intel chiputil gives me that:

Intel(R) 915 Express Chipset family
Memory Controller: 82915G/P
I/O Controller: Intel(R) 82801FB I/O controller hub (ICH6)

there are 4 drivers from acer site that don't work and nothing more.

I downloaded an ATI gfx generic drivers for sapphire radeon x300 se but when i reboot the pc tere is no image with a message: format not supported. I managed to find a DNA-ATI driver which actually works fine.

I have one component from the device manager view that does not install, it's recognised as PCI device but apart from the gfx card, nothing is connected on pci slot. maybe it is the onboard audio.
But i cannot find the correct audio driver. I think it should be a realtek one but none worked till now.

please could you help?
thanks,

Hi again, I have updated infos with belarc. i hope this helps.





--------------------------------------------------------------------------------

The license associated with the Belarc Advisor product allows for free personal use only. Use on multiple computers in a corporate, educational, military or government installation is prohibited. See the license agreement for details. The information on this page was created locally on your computer by the Belarc Advisor. Your computer profile was not sent to a web server. Click here for more info.


--------------------------------------------------------------------------------


About Belarc

System Management Products

Your Privacy



In page Links:

Installed Hotfixes

Software Licenses

Software Versions









System Security Status CIS Benchmark Score


1.88 of 10 (details...)




Virus Protection


Up-to-date




Microsoft Security Updates


58 missing







--------------------------------------------------------------------------------

Computer Profile Summary
Computer Name: Titi (in WORKGROUP)
Profile Date: lundi, 13. novembre 2006 20:48:01
Advisor Version: 7.2a
Windows Logon: toto


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Acer Aspire T620
System Serial Number:
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Acer G91M
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. R03-B1 01/20/2005
Drives Memory Modules c,d
220.61 Gigabytes Usable Hard Drive Capacity
189.36 Gigabytes Hard Drive Free Space

LITE-ON DVDRW SOHW-1633S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 3
Generic USB MS Reader USB Device [Hard drive] -- drive 5
Generic USB SD Reader USB Device [Hard drive] -- drive 2
Generic USB SM Reader USB Device [Hard drive] -- drive 4
IBM-DTLA-305020 [Hard drive] (20.57 GB) -- drive 1
WDC WD2000JD-00HBB0 [Hard drive] (200.05 GB) -- drive 0, s/n WD-WCALL1244263, rev 08.02D08, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 200.05 GB 188.01 GB free
h: (NTFS on drive 1) 20.56 GB 1.35 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
toto 13.11.2006 18:29:13 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] SAPPHIRE RADEON X300 SE 128MB (DNA 3.7.5.2-Normal) [Display adapter]
SAPPHIRE RADEON X300 SE 128MB - Secondary (DNA 3.7.5.2-Normal) [Display adapter]
MED MD30217PG [Monitor] (17.1"vis, s/n 502076357, février 2005)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C None detected
Communications Other Devices

D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.C) #3

Realtek RTL8139/810x Family Fast Ethernet NIC #2
Dhcp Server: none responded
Physical Address:

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Kaspersky Anti-Virus Personal Version 5.0.123
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 10/10/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q816093 - Critical (details...)
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q890923 - Critical (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911567 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q917283 - Important (details...)
Q917344 - Critical (details...)
Q917422 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918439 - Critical (details...)
Q918899 - Critical (details...)
Q919007 - Important (details...)
Q920214 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q921398 - Moderate (details...)
Q921883 - Critical (details...)
Q922616 - Critical (details...)
Q922770 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q924191 - Critical (details...)
Q924496 - Moderate (details...)
Q925486 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
SP2 (SP2)
Windows XP
SP2
KB811113[SP] on 05.11.2006 (details...)
SP3
KB893803V2 on 05.11.2006 (details...)
KB898461 on 05.11.2006 (details...)
No details available


Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 10/10/2006 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

had a look at the audio driver from Acer. it's Realtek High Definition, but first I would update the Chipset driver from Acer, Intel advice to install before any drivers are installed if you are sure of the chipset you can also get it from Intel, No:1 or No:6 in the list http://downloadfinder.intel.com/scri...pire_t620.html
then Restart the comp

you can also get the Realtek driver here http://www.realtek.com.tw/downloads/...&GetDown=false

download save to desktop double click to install

Set System Restore Point before installing just in case

Hope this helps

[muaddib]

Hi many thanks bookworm it worked!

I did exactly what you suggested and it worked. I took inf util number 6.
Actually I thought I already did that but I never got that driver wdm_r154 from realtek. I got others which did not work.

Well done again and wish u a happy new year!
my sound is back!
I was wondering going to buy a new soundcard.
Anyway it is good to be patient sometimes, especially with computers. I won't give up against a machine, even w chess..
Cheers,
muaddib

[muaddib]

ok I have been heavily infected by viruses and unfortunately my antivirus kasperksy was turned off. I had spybot up to date but this was not sufficiant to clean all. even by doing cleaning from safemode point. And kaspersky does not start in safe mode. It is a bad point compared to norton which I don't prefer actually.

anyway no other options than format c:

I went this time for a win2k.
lets go again..

[bookworm]

Originally Posted by muaddib

ok I have been heavily infected by viruses and unfortunately my antivirus kasperksy was turned off. I had spybot up to date but this was not sufficiant to clean all. even by doing cleaning from safemode point. And kaspersky does not start in safe mode. It is a bad point compared to norton which I don't prefer actually.

anyway no other options than format c:

I went this time for a win2k.
lets go again..

The same links to drivers that I gave before will work with Win2K, install the Chipset driver, RESTART comp then install the Realtek high definition audio

Try AVG7 a free antivirus programe, I,ve used for 3 years now with no problems http://free.grisoft.com/doc/2/lng/us/tpl/v5


Hope this helps

[muaddib]

something went wrong with win2k. could not install the intel chipset iata62 this time. I kept having the message win2k "does not meet the ninimal setup or something". I had problems also to install wireless 802.g bus and wireless usb small stuff.
I think I needed something else to make it work or I did a bad start with a wrong install order. I did not want to waste time too much on this. I decided to go again with an XP as it worked before. It should work with the drivers I have now. I will install the intel chipset first and restart.

I will try AVG7 but the best I had was Kaspersky. The only issue was you cannot run it in safe mode, if you are infected. Can we do this with AVG7?
Anyway it is always better not to become infected but it could happen sometimes. maybe I will install both just in case.
Thanks for your help
Cheers,
muaddib

[bookworm]

Originally Posted by muaddib

something went wrong with win2k. could not install the intel chipset iata62 this time. I kept having the message win2k "does not meet the ninimal setup or something". I had problems also to install wireless 802.g bus and wireless usb small stuff.
I think I needed something else to make it work or I did a bad start with a wrong install order. I did not want to waste time too much on this. I decided to go again with an XP as it worked before. It should work with the drivers I have now. I will install the intel chipset first and restart.

I will try AVG7 but the best I had was Kaspersky. The only issue was you cannot run it in safe mode, if you are infected. Can we do this with AVG7?
Anyway it is always better not to become infected but it could happen sometimes. maybe I will install both just in case.
Thanks for your help
Cheers,
muaddib

Use only one antivirus programe, if you have 2 then there is the possiblility they will not work

Cheers

[muaddib]

good news am back online.
This time I had problems to install the driver for the usb wireless network stuff. But other drivers went fine.
The autol inf of intel ran ok but the other iata6 that was supposed to manage the chipset never installed. I needed it first time for audio problems but this time all installed correctly apart from those mentioned. I don't catch all. Anyway. It works
Thanks again for your support,
Muaddib