CD & DVD Drive help!

[game_geek]

Hello everyone! I hope someone can help me with my problem here.

I have a 2005 Dell Windows XP Media Edition Dimension 8400.

Here's my problem:

My computer's CD & DVD Drive does not work. When I pop in a CD or DVD nothing happens. When I go to My Computer all it shows is my C: drive. No CD Rom or DVD Drive at all.
Now I go to the device manager and uninstall and reinstall the drives. Nothing changes at all. Still doesn't work. And when I right click and choose properties, this is the message it shows:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I would really appreciate if someone could link me to a driver for my CD & DVD drives. I really like to play music, movies and games, but haven't been able to since this happened.And I really don't want to take it in to a professional.

Here is my info on the drives:

CD Rom: HL-DT-ST CD-RW GCE-8483B
DVD: PHILIPS DVD+-RW DVD8631

Hope ya can help!

[Kevin_gibson]

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

This is not a hardware problem or a driver problem, you have a registry issue.

I would really appreciate if someone could link me to a driver for my CD & DVD drives.

You don't need a driver sending.

Assuming you have Windows XP:

Follow these steps:
http://support.microsoft.com/kb/270008

Start - Run - Regedit
Clicking on the + sign after the following keys:
HKEY_LOCAL_MACHINE\
SYSTEM\
CurrentControlSet\
Control\
Class\
{4D36E965-E325-11CE-BFC1-08002BE10318} << Do NOT click the + sign on this one, just left click on the key once, and on the right hand side, it should show "Upper and lower filters" if it shows both, delete them, if only 1 shows (Doesn't matter which) again, delete it.

Close down Registry Editor and restart the PC.

That should do it

[game_geek]

Originally Posted by Kevin_gibson

This is not a hardware problem or a driver problem, you have a registry issue.


You don't need a driver sending.

Assuming you have Windows XP:

Follow these steps:
http://support.microsoft.com/kb/270008

Start - Run - Regedit
Clicking on the + sign after the following keys:
HKEY_LOCAL_MACHINE\
SYSTEM\
CurrentControlSet\
Control\
Class\
{4D36E965-E325-11CE-BFC1-08002BE10318} << Do NOT click the + sign on this one, just left click on the key once, and on the right hand side, it should show "Upper and lower filters" if it shows both, delete them, if only 1 shows (Doesn't matter which) again, delete it.

Close down Registry Editor and restart the PC.

That should do it

OK...well yes I am running Windows XP, but when I click on Run there is no Regedit to have when I'm on Run...or a + sign.

Is there any other way I can access this?

[fritzi93]

Originally Posted by game_geek

OK...well yes I am running Windows XP, but when I click on Run there is no Regedit to have when I'm on Run...or a + sign.

Is there any other way I can access this?

Type "regedit" in the box (without the quotes) and click okay.

[game_geek]

Originally Posted by fritzi93

Type "regedit" in the box (without the quotes) and click okay.

All I get is a message saying:

regedit is not a valid Win32 application.

Edit:

Ah! I got it! I put regedit.exe and it works!

[game_geek]

Thank you SOOOO much! I finally have my drives back!