Reinstalled Windows XP but lost sound

[Alan Keys]

Hi,

I have reinstalled Windows XP Professional but seem to have lost sound.

Musicmatch Jukebox returns the error message “MMJB Soundcard Problem, WaveOut Format not supported”.

Motherboard Chipset - Intel Grantsdale i915P
CPU Type - Intel Pentium 4 530, 3000 MHz (15 x 200)

Does anybody know what this problem may be?

Thanks in advance.

[pip22]

Almost certainly you need to re-install the soundcard driver which has been wiped off when you re-installed XP. While XP is able to detect and install it's own drivers for many devices, it does not have drivers for everything -- especially devices which are newer than XP itself which is now some 5-6 years old.

If your PC was supplied with a 'Recovery Disc', that would have had all the necessary drivers on it which would have been installed by default whenever the recovery process was run. This does not happen when you use a regular XP setup CD.

Before we can help you we need to know either make/model of PC or make/model of motherboard (not the chipset, that's no help with sound drivers since several motherboard manufacturers use the same chipset but a different sound device; or the current owner may have fitted a better one.

If it's a big name PC like Packard Bell, Compaq or Dell, they carry drivers on their respective websites (just select your PC model). If not a big name then download 'Belarc Advisor' from here:
http://www.belarc.com/free_download.html

Run it to produce an audit of your PC specs. and post it to the forum.

[Alan Keys]

Computer Profile Summary
Computer Name: Keysie (in WORKGROUP)
Profile Date: 25 January 2007 15:35:50
Advisor Version: 7.2h
Windows Logon: Alan Keys

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Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Tiny Computers
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: First International Computer, Inc. P4M-915G/PD1 PCB 2.X
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 09/08/2004
Drives Memory Modules c,d
137.43 Gigabytes Usable Hard Drive Capacity
126.11 Gigabytes Hard Drive Free Space

IDE DVD-ROM 16X [CD-ROM drive]
VOM-12E48X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB Storage-CFC USB Device [Hard drive] -- drive 2
Generic USB Storage-MMC USB Device [Hard drive] -- drive 3
Generic USB Storage-MSC USB Device [Hard drive] -- drive 4
Generic USB Storage-SMC USB Device [Hard drive] -- drive 1
ST3200822AS [Hard drive] (197.13 GB) -- drive 0 512 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 137.43 GB 126.11 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Alan Keys 25/01/2007 14:51:38 (admin)
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Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) None detected
Bus Adapters Multimedia
Standard Universal PCI to USB Host Controller (4x) Sound Blaster 16 or AWE32 or compatible (WDM)
Communications Other Devices
SoftV92 Data Fax Modem


1394 Net Adapter
Motorola SURFboard SB5100 USB Cable Modem
primary Auto IP Address: 82.34.120.27 / 21
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194.117.134.19
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Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 01/09/2007 Microsoft Security Bulletin Summary) have been installed.

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.NET Framework 2.0
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SP0
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Windows Media Player 9
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SP0
passed verification KB917734_WMP9 on 22/12/2006 (details...)
Windows Media Player
SP0
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Windows XP
no verification data KB923689 (details...)
SP-1
passed verification KB909520 on 04/01/2007 (details...)
SP0
passed verification KB923689 on 22/12/2006 (details...)
passed verification KB929969 on 14/01/2007 (details...)
SP10
passed verification MSCOMPPACKV1 on 04/01/2007 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP2
no verification data KB811113[SP] on 20/12/2006 (details...)
SP3
passed verification KB873339 on 22/12/2006 (details...)
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passed verification KB893803V2 on 21/12/2006 (details...)
passed verification KB896344 on 04/01/2007 (details...)
passed verification KB896358 on 22/12/2006 (details...)
passed verification KB896423 on 22/12/2006 (details...)
...

[Alan Keys]

...Windows XP
SP3 (continued)
passed verification KB896424 on 22/12/2006 (details...)
passed verification KB898461 on 21/12/2006 (details...)
passed verification KB899587 on 22/12/2006 (details...)
passed verification KB899591 on 22/12/2006 (details...)
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passed verification KB914440 on 04/01/2007 (details...)
passed verification KB915865 on 04/01/2007 (details...)
passed verification KB916595 on 22/12/2006 (details...)
passed verification KB917344 on 22/12/2006 (details...)
passed verification KB917422 on 22/12/2006 (details...)
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passed verification KB920213 on 22/12/2006 (details...)
passed verification KB920342 on 04/01/2007 (details...)
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passed verification KB924496 on 22/12/2006 (details...)
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Windows
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passed verification IDNMITIGATIONAPIS on 04/01/2007 (Microsoft Internationalized Domain Names Mitigation APIs)
passed verification NLSDOWNLEVELMAPPING on 04/01/2007 (Microsoft National Language Support Downlevel APIs)

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Software Licenses [Back to Top]

Belarc - Advisor f26a4d03
Microsoft - Internet Explorer 84876-600-2381914-22592
Microsoft - Office Professional Edition 2003 73931-640-0000106-57096 (Key: GWH28-DGCMP-P6RC4-6J4MT-3HFDY)
Microsoft - WebFldrs XP 12345-111-1111111-86935
Microsoft - Windows XP Professional 55274-084-2381914-22632 (Key: XR69R-F444W-7RFYV-VMWDB-BVBPJ)
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Adobe Acrobat Version 7.0.5.2005092300 *
Adobe Photoshop Album Starter Edition Version 3.0.0.49815 *
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Adobe Systems AdobeDownloadManager Version 2.2 *
Adobe Update Manager Version 3.0 *
Apple Computer, Inc. - iTunes Version 7.0.2.16 *
Apple Computer, Inc. - QuickTime QuickTime 7.1.3 *
Apple Software Update Version 1.0.2.2 *
AVG Anti-Spyware Version 7, 5, 0, 50 *
Belarc, Inc. - Advisor Version 7.2h *
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Cinematronics - 3D Pinball Version 5.1.2600.2180 *
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Google Earth Version 4.0.2693.0 *
GRISOFT, s.r.o. - AVG 7.5 Anti-Virus System Version 7.5.0.420 *
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Lavasoft Ad-Aware SE SE 106 *
LimeWire 4.12.6 *
Madison Media Software, Inc. - Disc2Phone Version 1.3.0.106 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 11.0.6555 *
Microsoft Clip Organizer Version 11.0.5510 *
Microsoft Corporation - Internet Explorer Version 7.00.5730.11 *
Microsoft Corporation - Messenger Version 4.7.3001 *
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Microsoft Corporation - Office Source Engine Version 11.0.5525 * Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
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Microsoft(R) MSN (R) Communications System Version 6.10.0016.1624 *
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Mozilla Corporation - Firefox Version 2.0.0.1 *
Musicmatch Jukebox Version 10.00.4033 *
Piriform Ltd - CCleaner Version 1.36.0430 *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
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Zone Labs Client Version 6.5.737.000 *
Zone Labs Uninstaller Version 6.5.737.0 *
Zone Labs, LLC - Internet Access Monitor Version 6.5.737.000 *
Zone Labs, LLC - TrueVector Service Version 6.5.737.000 *

[Alan Keys]

To cut a long story short after numerous phone calls (at £1.50+ per minute), I have been told that I need to download and install Realtek AC97 audio driver package a3.97.

I have downloaded this and run the installation program but after restart still no sound.

I have checked My Computer>Properties>Hardware>Device Manager
But under Sound, video and game controllers there are no references to ‘Realtek’.

Is anybody able to offer and further assistance?

[snowmonkey]

Hey Alan

For £1.50+ per minute I will call you myself ....sorry to hear you had to go through that......

Here is thing.....The Belac program does not report the hardware properly...I have looked at your initial post...if you look you will see that is says "Sound Blaster 16 or AWE32 or compatible (WDM)" that throw me out ...but looking at it more carefully I can see that your Motherboard is Intel 915G chipset family:
http://www.intel.com/support/chipsets/sb/CS-011594.htm
Download and install the Intel Chipset utility first.

Then download Realtek driver from this site:
http://www.realtek.com.tw/downloads/...&GetDown=false

Hope this fixes your sound issue.

Cheers

[Alan Keys]

Originally Posted by snowmonkey

Hey Alan

For £1.50+ per minute I will call you myself ....sorry to hear you had to go through that......

Here is thing.....The Belac program does not report the hardware properly...I have looked at your initial post...if you look you will see that is says "Sound Blaster 16 or AWE32 or compatible (WDM)" that throw me out ...but looking at it more carefully I can see that your Motherboard is Intel 915G chipset family:
http://www.intel.com/support/chipsets/sb/CS-011594.htm
Download and install the Intel Chipset utility first.

Then download Realtek driver from this site:
http://www.realtek.com.tw/downloads/...&GetDown=false

Hope this fixes your sound issue.

Cheers

Done, but still no sound.

[bookworm]

Originally Posted by Alan Keys

Done, but still no sound.

Check these out
Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

This is the link to your FIC 915G/PD1 motherboard drivers ftp://ftp.fic.com.tw/motherboard/dri...ilities_v1.27/

audio offers Realtek and Via

Hope this helps

[rusty guitar]

After trying all of the above solutions,none worked for me, I finally found out that windows xp was not installing my sound devices. to get your sound back go to my computer click on hard drive c folder. Look for sound device setup and install. It is so simple when you know. I hope this helps someone from spending as much time as I did trying to resolve this.
Good Luck,
RG

[fortadventure]

oh, this solution (to restoring my sound) would be the greatest if only I could find the sound device setup. Please direct me, if and when you get a chance. Thanks.
(feeling retarded, clicked on my computer clicked on hard drive. Searched for sound device setup. what am i doing wrong?)

[bookworm]

Originally Posted by fortadventure

oh, this solution (to restoring my sound) would be the greatest if only I could find the sound device setup. Please direct me, if and when you get a chance. Thanks.
(feeling retarded, clicked on my computer clicked on hard drive. Searched for sound device setup. what am i doing wrong?)

check Device Manager anything yellow flagged
Right click My Computer > Properties > Hardware tab > Device Manager

[fortadventure]

ok, I have an e-machines T6212 (onborad sound card realtek AC'97, AMD 64 Athlon...). I got a virus and had to reinstall windows xp home edition, and for wks on end I had no sound. tried everything... all the troubleshooting help menus, update driver wizards, etc., etc. (Then went even farther and disabled the onbaord sound in the BIOS and a lot of other things that didn't work). I was pretty sure that I need the driver, but couldn't find it. Finally, thanks to help from everyone, I went to the source - Realtek - and downloaded the whole pkg that I needed. This is the link that worked for me:

http://www.realtek.com.tw/downloads/...tDown=false#AC

(basically go to realtek.com, click on the downloads tab, click the third option which is AC'97 Audio Codec Pkg (Software), agree to terms, and choose your OS)

I chose the express site for Windows xp
downloaded, installed, enabled setting in BIOS
and oh, how sweet to hear sounds coming out of my computer again.
yeah!
(now I can use my ipod again! WhooHoo!)
Thanks.