Choppy Audio with static on laptop

gooup · #1 03-05-2007, 03:22 PM

i have a Pavilion zd8000 (actual model number is zd8230us) that came with Windows Media Center, but the need to sign onto a domain necessitated the move to XP Pro. My sound ran fine for some time, but now i am experiencing chopy/static-y sound. i plugged in earphones to make sure it wasn't the speakers, and no luck. i lowered the hardware acceleration in the sound properties in Control Panel.

i went to HP's site, and entered ZD8230 and NO audio driver is present. So, i entered ZD8000 and got the driver from there. Still no luck.

After reading several other posts, i see that it's Belarc Advisor is recommended. So, here is the results.

Users (mouse over user name for details)
local user accounts last logon
Administrator 2/28/2007 8:48:37 AM (admin)
ASPNET 1/19/2007 5:05:18 PM
gooup 2/27/2007 3:40:04 PM
Joel A. 11/13/2006 8:41:16 AM (admin)
joelo 3/1/2007 7:42:37 PM (admin)
local system accounts
Guest 3/5/2007 9:27:50 AM
HelpAssistant 2/13/2007 12:23:24 AM
Palm 11/16/2006 6:53:37 AM
SUPPORT_388945a0 never
CFM domain logons
Administrator 11/13/2006 1:04:37 PM
joelo 3/5/2007 12:21:33 PM (admin)

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Controllers Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] Bus Adapters Texas Instruments PCIxx21 Cardbus Controller
A347SCSI SCSI Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Communications Conexant Data Fax Modem with SmartCP

1394 Net Adapter
Bluetooth Device (Personal Area Network)
Dhcp Server: none responded
Physical Address: 00:10:C6:E8:A9:83
Bluetooth Device (RFCOMM Protocol TDI)
Broadcom 802.11b/g WLAN
Dhcp Server: 192.168.1.1
Physical Address: 00:14:A5:2D:C8:0C
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.xxx
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:C0:9F:FB:6F:69

Networking Dns Servers: 192.168.0.254
24.93.40.36
Virus Protection [Back to Top]
Kaspersky Anti-Virus Version 6.0.2.614
Realtime File Scanning Off

System Model Hewlett-Packard Pavilion zd8000 (EC294UA#ABA) F.34
System Serial Number: CNF5470JSG
Enclosure Type: Notebook Main Circuit Board b Board: Quanta 3082 36.31
Bus Clock: 800 megahertz
BIOS: Hewlett-Packard F.34 09/20/2005 Memory Modules c,d 2048 Megabytes Installed Memory

Slot 'J5G3' has 1024 MB
Slot 'J5G2' has 1024 MB Local Drive Volumes

c: (NTFS on drive 0) 100.02 GB 9.35 GB free
Network Drives

mounted by CFM\joelo at 3/5/2007 12:59:41 PM
u: \\cmain\users\joelo 145.49 GB 105.59 GB free
Printers
Adobe PDF Converter on My Documents\*.pdf
AdobePSGenericPostScriptPrinter on \\ythminlaptop\Generic PostScript Printer
Amyuni Document Converter 2.10 on LPT1:
Amyuni Document Converter 2.50 on LPT1:
HP Color LaserJet 2600n on \\Secretary.cfm.local\HP Color LaserJet 2600n
HP Color LaserJet 2600n on \\MICHIE\HP Color LaserJet 2600n
HP Color LaserJet 3800 PCL 6 on \\ythminlaptop\HP Color LaserJet 3800 PCL 6
HP DesignJet ColorPro CAD by HP on \\MICHIE\HP DesignJet ColorPro CAD by HP
HP LaserJet 4000 Series PS on \\ythminlaptop\HP LaserJet 4000 Series PS
Microsoft Office Live Meeting Document Writer Driver on Microsoft Office Live Meeting Document Writer Port:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
SHARP AR-M455N PCL5e on \\CMAIN.cfm.local\SHARP AR-M455N
Display ATI MOBILITY RADEON X600 [Display adapter]
Default Monitor
Generic Television [Monitor]
MS_ 19.7 [Monitor] (19.7"vis) Multimedia Conexant AC-97 Audio Other Devices Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HP Bluetooth Module
Microsoft Bluetooth Enumerator
Bluetooth HID Device
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech Bluetooth Travel Mouse
Logitech HID-compliant Cordless Mouse
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Root Hub (5x)

bookworm · #2 03-05-2007, 08:22 PM

Quote:

Originally Posted by gooup

i have a Pavilion zd8000 (actual model number is zd8230us) that came with Windows Media Center, but the need to sign onto a domain necessitated the move to XP Pro. My sound ran fine for some time, but now i am experiencing chopy/static-y sound. i plugged in earphones to make sure it wasn't the speakers, and no luck. i lowered the hardware acceleration in the sound properties in Control Panel.

i went to HP's site, and entered ZD8230 and NO audio driver is present. So, i entered ZD8000 and got the driver from there. Still no luck.

After reading several other posts, i see that it's Belarc Advisor is recommended. So, here is the results.

Users (mouse over user name for details)
local user accounts last logon
Administrator 2/28/2007 8:48:37 AM (admin)
ASPNET 1/19/2007 5:05:18 PM
gooup 2/27/2007 3:40:04 PM
Joel A. 11/13/2006 8:41:16 AM (admin)
joelo 3/1/2007 7:42:37 PM (admin)
local system accounts
Guest 3/5/2007 9:27:50 AM
HelpAssistant 2/13/2007 12:23:24 AM
Palm 11/16/2006 6:53:37 AM
SUPPORT_388945a0 never
CFM domain logons
Administrator 11/13/2006 1:04:37 PM
joelo 3/5/2007 12:21:33 PM (admin)

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Controllers Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] Bus Adapters Texas Instruments PCIxx21 Cardbus Controller
A347SCSI SCSI Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Communications Conexant Data Fax Modem with SmartCP

1394 Net Adapter
Bluetooth Device (Personal Area Network)
Dhcp Server: none responded
Physical Address: 00:10:C6:E8:A9:83
Bluetooth Device (RFCOMM Protocol TDI)
Broadcom 802.11b/g WLAN
Dhcp Server: 192.168.1.1
Physical Address: 00:14:A5:2D:C8:0C
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.xxx
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:C0:9F:FB:6F:69

Networking Dns Servers: 192.168.0.254
24.93.40.36
Virus Protection [Back to Top]
Kaspersky Anti-Virus Version 6.0.2.614
Realtime File Scanning Off

System Model Hewlett-Packard Pavilion zd8000 (EC294UA#ABA) F.34
System Serial Number: CNF5470JSG
Enclosure Type: Notebook Main Circuit Board b Board: Quanta 3082 36.31
Bus Clock: 800 megahertz
BIOS: Hewlett-Packard F.34 09/20/2005 Memory Modules c,d 2048 Megabytes Installed Memory

Slot 'J5G3' has 1024 MB
Slot 'J5G2' has 1024 MB Local Drive Volumes

c: (NTFS on drive 0) 100.02 GB 9.35 GB free
Network Drives

mounted by CFM\joelo at 3/5/2007 12:59:41 PM
u: \\cmain\users\joelo 145.49 GB 105.59 GB free
Printers
Adobe PDF Converter on My Documents\*.pdf
AdobePSGenericPostScriptPrinter on \\ythminlaptop\Generic PostScript Printer
Amyuni Document Converter 2.10 on LPT1:
Amyuni Document Converter 2.50 on LPT1:
HP Color LaserJet 2600n on \\Secretary.cfm.local\HP Color LaserJet 2600n
HP Color LaserJet 2600n on \\MICHIE\HP Color LaserJet 2600n
HP Color LaserJet 3800 PCL 6 on \\ythminlaptop\HP Color LaserJet 3800 PCL 6
HP DesignJet ColorPro CAD by HP on \\MICHIE\HP DesignJet ColorPro CAD by HP
HP LaserJet 4000 Series PS on \\ythminlaptop\HP LaserJet 4000 Series PS
Microsoft Office Live Meeting Document Writer Driver on Microsoft Office Live Meeting Document Writer Port:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
SHARP AR-M455N PCL5e on \\CMAIN.cfm.local\SHARP AR-M455N
Display ATI MOBILITY RADEON X600 [Display adapter]
Default Monitor
Generic Television [Monitor]
MS_ 19.7 [Monitor] (19.7"vis) Multimedia Conexant AC-97 Audio Other Devices Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HP Bluetooth Module
Microsoft Bluetooth Enumerator
Bluetooth HID Device
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech Bluetooth Travel Mouse
Logitech HID-compliant Cordless Mouse
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Root Hub (5x)

This is the link http://h10025.www1.hp.com/ewfrf/wc/s...0 254&lang=en

I would update the Chipset, Intel Software Installation Utility

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE
Did you get the Conexant AC'97 audio driver

Cheers

gooup · #3 03-05-2007, 09:18 PM

THANKS so much for your help.

No joy yet

i've installed the intel chipset utility, audio is still choppy.

i've tried every AC97 driver i could find on HP.com ... still no joy.

bookworm · #4 03-06-2007, 03:36 PM

After reading several other posts, i see that it's Belarc Advisor is recommended. So, here is the results.

Users (mouse over user name for details)
local user accounts last logon
Administrator 2/28/2007 8:48:37 AM (admin)
ASPNET 1/19/2007 5:05:18 PM
gooup 2/27/2007 3:40:04 PM
Joel A. 11/13/2006 8:41:16 AM (admin)
joelo 3/1/2007 7:42:37 PM (admin)
local system accounts
Guest 3/5/2007 9:27:50 AM
HelpAssistant 2/13/2007 12:23:24 AM
Palm 11/16/2006 6:53:37 AM
SUPPORT_388945a0 never
CFM domain logons
Administrator 11/13/2006 1:04:37 PM
joelo 3/5/2007 12:21:33 PM (admin)

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Controllers Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] Bus Adapters Texas Instruments PCIxx21 Cardbus Controller
A347SCSI SCSI Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Communications Conexant Data Fax Modem with SmartCP

1394 Net Adapter
Bluetooth Device (Personal Area Network)
Dhcp Server: none responded
Physical Address: 00:10:C6:E8:A9:83
Bluetooth Device (RFCOMM Protocol TDI)
Broadcom 802.11b/g WLAN
Dhcp Server: 192.168.1.1
Physical Address: 00:14:A5:2D:C8:0C
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.xxx
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:C0:9F:FB:6F:69

Networking Dns Servers: 192.168.0.254
24.93.40.36
Virus Protection [Back to Top]
Kaspersky Anti-Virus Version 6.0.2.614
Realtime File Scanning Off

System Model Hewlett-Packard Pavilion zd8000 (EC294UA#ABA) F.34
System Serial Number: CNF5470JSG
Enclosure Type: Notebook Main Circuit Board b Board: Quanta 3082 36.31
Bus Clock: 800 megahertz
BIOS: Hewlett-Packard F.34 09/20/2005 Memory Modules c,d 2048 Megabytes Installed Memory

Slot 'J5G3' has 1024 MB
Slot 'J5G2' has 1024 MB Local Drive Volumes

c: (NTFS on drive 0) 100.02 GB 9.35 GB free
Network Drives

mounted by CFM\joelo at 3/5/2007 12:59:41 PM
u: \\cmain\users\joelo 145.49 GB 105.59 GB free
Printers
Adobe PDF Converter on My Documents\*.pdf
AdobePSGenericPostScriptPrinter on \\ythminlaptop\Generic PostScript Printer
Amyuni Document Converter 2.10 on LPT1:
Amyuni Document Converter 2.50 on LPT1:
HP Color LaserJet 2600n on \\Secretary.cfm.local\HP Color LaserJet 2600n
HP Color LaserJet 2600n on \\MICHIE\HP Color LaserJet 2600n
HP Color LaserJet 3800 PCL 6 on \\ythminlaptop\HP Color LaserJet 3800 PCL 6
HP DesignJet ColorPro CAD by HP on \\MICHIE\HP DesignJet ColorPro CAD by HP
HP LaserJet 4000 Series PS on \\ythminlaptop\HP LaserJet 4000 Series PS
Microsoft Office Live Meeting Document Writer Driver on Microsoft Office Live Meeting Document Writer Port:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
SHARP AR-M455N PCL5e on \\CMAIN.cfm.local\SHARP AR-M455N
Display ATI MOBILITY RADEON X600 [Display adapter]
Default Monitor
Generic Television [Monitor]
MS_ 19.7 [Monitor] (19.7"vis) Multimedia Conexant AC-97 Audio Other Devices Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HP Bluetooth Module
Microsoft Bluetooth Enumerator
Bluetooth HID Device
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech Bluetooth Travel Mouse
Logitech HID-compliant Cordless Mouse
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Root Hub (5x)[/quote]

Highlighted section, Conexant Modem and AC'97, look at this, see what is listed as audio
Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

See if Conexant or conexant AC'97 is an option
Cheers

gooup · #5 03-06-2007, 07:59 PM

First off, thanks AGAIN for all your help!

i go to Control Panel, Sound and Audio Devices, but i don't initially see "Properties" and then "Sound Playback"

i see four tabs:

Volume
Sounds
Audio
Voice
Hardware

On the initial tab, Volume i see:

Device Volume (which has an advanced button)
and
Speaker Settings (which has Speaker Settings button and Advanced button)

gooup · #6 03-06-2007, 08:09 PM

Here's a link to a screenshot of what i see when i go to control panel and click on Sounds and Audio Devices

[img=http://img338.imageshack.us/img338/2435/soundaudiodevicesproperny2.th.jpg]

Is there a way to put images into my posts on here? i can't seem to figger it out.

bookworm · #7 03-06-2007, 08:15 PM

Quote:

Originally Posted by gooup

Here's a link to a screenshot of what i see when i go to control panel and click on Sounds and Audio Devices

[img=http://img338.imageshack.us/img338/2435/soundaudiodevicesproperny2.th.jpg]

Is there a way to put images into my posts on here? i can't seem to figger it out.

First audio is Conexant AMC and from the shot Volume is set to Mute, remove tick from that box, see if sound comes back

Cheers

gooup · #8 03-06-2007, 09:06 PM

Thanks again, Barb!

i have it on mute because the sound Sucks right now.

The sound "works" ... but it sounds like hell.

gooup · #9 03-06-2007, 09:07 PM

did i say THANKS for all your help??? hehehe

bookworm · #10 03-06-2007, 09:25 PM

Quote:

Originally Posted by gooup

did i say THANKS for all your help??? hehehe

I'm trawling HP, I think the modem and audio are linked, it's conexant AMC ( Audio, Modem Controller perhaps) I'll keep looking, I hate HP LOL

gooup · #11 03-06-2007, 09:29 PM

As do i, Madam ... as do i!

Quote:

Originally Posted by bookworm

I'm trawling HP, I think the modem and audio are linked, ... I hate HP LOL

gooup · #12 03-08-2007, 11:46 AM

No luck, i suppose?

HP told me the following:
Conexant Audio Solutions Adapter CX20468-31

gooup · #13 03-08-2007, 03:00 PM

Link to an screenshot of the IRQ section of Device Manager:

CLICK HERE

gooup · #14 03-08-2007, 10:29 PM

OK ... update.

Chatted with the ONE helpful person that HP must have, and she/he (the name was Jamie, so i dunno) had me uninstall the IDE channel, and run a patch that turned on (or off, i forget) PIO (whatever the hell that is). Then, i restarted and reset the BIOS.

Then, i booted into windows and was supposed to reinstall the IDE channel, but i keep getting an error when Device Manager references my Win XP disc.

On a side note, the audio isn't choppy anymore, but now i'm concerned about this IDE channel thing.

bookworm · #15 03-09-2007, 07:47 PM

Quote:

Originally Posted by gooup

OK ... update.

Chatted with the ONE helpful person that HP must have, and she/he (the name was Jamie, so i dunno) had me uninstall the IDE channel, and run a patch that turned on (or off, i forget) PIO (whatever the hell that is). Then, i restarted and reset the BIOS.

Then, i booted into windows and was supposed to reinstall the IDE channel, but i keep getting an error when Device Manager references my Win XP disc.

On a side note, the audio isn't choppy anymore, but now i'm concerned about this IDE channel thing.

Glad you got sound fixed, but I'm not up on the IDE, have a word with these guys, they will know more than me http://72.29.80.128/Forum/

Just copy and paste the reply to this post and your comps setup, put the link to Dell in the post. it sounds like a conflict

Hope this helps