Multimedia Audio Controller - No Sound

checkers · #16 04-12-2008, 11:36 AM

Quote:

Originally Posted by bookworm

the report shows the model as Quanta EW2 - this company makes notebooks for a lot of manufacturers one being Optima - the serial number does not link at Optima that is why I need the maker. There is a link to the EW2 at Optima but can't be sure it's right. Anything showing on tne notebook label at all, or Get Everest, copy and paste the Computer / Summary section
http://www.softpedia.com/get/System/...-Edition.shtml

I still ain't getting what you said. But...from whatever little I could understand,the notebook was manufactured by HCL Infosystems Pvt. Ltd. at Pondicherry, India. I also followed the link, here is a part of its report :
--------------------------------------------------------------------------------------------
EVEREST report

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name THEINVINCIBLE (La Poderosa)
User Name Deep

Motherboard:
CPU Type Mobile Intel Pentium M 735, 1700 MHz (17 x 100)
Motherboard Name QUANTA EW2
Motherboard Chipset Intel Montara-GM i855GM
System Memory 496 MB (PC2700 DDR SDRAM)
BIOS Type Phoenix (02/18/05)

Display:
Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

Storage:
IDE Controller Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Disk Drive HTS424040M9AT00 (40 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive QSI CDRW/DVD SBW242C (DVD:8x, CD:24x/10x/24x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (FAT32) 10869 MB (1590 MB free)
D: (FAT32) 12099 MB (1970 MB free)
E: (FAT32) 15132 MB (731 MB free)
Total Size 38100 MB (4291 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (172.16.2.33)

Peripherals:
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB2 Controller Intel 82801DBM ICH4-M - Enhanced USB2 Controller [B-1]
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

Problems & Suggestions:
Problem Disk free space is only 5% on drive E:.

--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Phoenix Technologies LTD
Version 3B93
Release Date 02/18/2005
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM
Capabilities Flash BIOS, Shadow BIOS, BBS, Smart Battery
Supported Standards DMI, ACPI, ESCD, PnP
Expansion Capabilities ISA, PCI, AGP, PCMCIA, USB

[ System ]

System Properties:
Manufacturer QUANTA
Product EW2
Version Revision A0
Serial Number 9053A1191884
Universal Unique ID 801A996A-C6880010-963000C0-9F8EBC94
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer QUANTA
Product EW2
Version Rev 1.0
Serial Number None

[ Chassis ]

Chassis Properties:
Manufacturer QUANTA
Version Rev 1.0
Serial Number None
Asset Tag No Asset Tag
Chassis Type Notebook
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None

[ Memory Controller ]

Memory Controller Properties:
Error Detection Method None
Error Correction None
Supported Memory Interleave 1-Way
Current Memory Interleave 1-Way
Supported Memory Speeds 60ns
Supported Memory Types DIMM
Supported Memory Voltages 3.3V
Maximum Memory Module Size 1024 MB
Memory Slots 2

[ Processors / Intel(R) Pentium(R) M processor ]

Processor Properties:
Manufacturer Intel
Version Intel(R) Pentium(R) M processor
External Clock 400 MHz
Maximum Clock 1700 MHz
Current Clock 1700 MHz
Type Central Processor
-----------------------------------------------------------------------------------------------------------

So whats cooking in there ?

Mistress Mandeh · #17 04-12-2008, 12:35 PM

Is there anything else you could do for me?? :\

checkers · #18 04-12-2008, 01:09 PM

Well if atall this doesn't satisfy the need...am quoting the numbers under the notebook randomly :
----------------------------------------------------------------------------
US:CXSMM01BRD01D620

FCC ID: HFSWM3B2100
Intel WM3B2100

Conexant RD01-0620

CMII ID: 2003DJ0115
-----------------------------------------------------------------------------
As stated earlier.. I bought the notebook from HCL Infosystems Pvt. Ltd., India.

checkers · #19 04-12-2008, 01:16 PM

Quote:

Originally Posted by bookworm

the report shows the model as Quanta EW2 - this company makes notebooks for a lot of manufacturers one being Optima - the serial number does not link at Optima that is why I need the maker. There is a link to the EW2 at Optima but can't be sure it's right. Anything showing on tne notebook label at all, or Get Everest, copy and paste the Computer / Summary section
http://www.softpedia.com/get/System/...-Edition.shtml

Ok then it must be true. The manufacturer is HCL Infosystems Pvt. Ltd., India.

Am randomly giving here nos seen under the notebook...just in case...
-------------------------------------------------------------------

US:CXSMM01BRD01D620

FCC ID: HFSWM3B2100
CMII ID: 2003DJ0115

Intel WM3B2100

Conexant RD01-0620
------------------------------------------------------------------

bookworm · #20 04-12-2008, 05:20 PM

Quote:

Originally Posted by checkers

Ok then it must be true. The manufacturer is HCL Infosystems Pvt. Ltd., India.

Am randomly giving here nos seen under the notebook...just in case...
-------------------------------------------------------------------

US:CXSMM01BRD01D620

FCC ID: HFSWM3B2100
CMII ID: 2003DJ0115

Intel WM3B2100

Conexant RD01-0620
------------------------------------------------------------------

HCL have no download support

the US code leads to a gateway model, mx7515 and Conexant audio, these can be tricky, it's the same driver Optima have for the Quanta board
this is the Conexant driver
http://support.gateway.com/support/d...406&type=10096

but on another site the audio was shown as realtek AC'97, so you can see the problem, set a Restore Point before installing

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

bookworm · #21 04-12-2008, 05:24 PM

Quote:

Originally Posted by Mistress Mandeh

Is there anything else you could do for me?? :\

Do you have sound on your comp
Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

checkers · #22 04-13-2008, 11:32 AM

Quote:

Originally Posted by bookworm

HCL have no download support

the US code leads to a gateway model, mx7515 and Conexant audio, these can be tricky, it's the same driver Optima have for the Quanta board
this is the Conexant driver
http://support.gateway.com/support/d...406&type=10096

but on another site the audio was shown as realtek AC'97, so you can see the problem, set a Restore Point before installing

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

I followed the instructions in readme.txt Something went on in background. But nothing turned up...I checked control panel for removal but the driver was not listed there.. I reinstalled...but its just the same.

So what next ? shall we try realtek AC 97 ? I guess It might work becaoz in the EVESREST report if yoy see, its
Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

What is your opinion ?

bookworm · #23 04-13-2008, 07:08 PM

Quote:

Originally Posted by checkers

I followed the instructions in readme.txt Something went on in background. But nothing turned up...I checked control panel for removal but the driver was not listed there.. I reinstalled...but its just the same.

So what next ? shall we try realtek AC 97 ? I guess It might work becaoz in the EVESREST report if yoy see, its
Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

What is your opinion ?

Look at this, it appears to be a problem with the Conexant on notebooks

For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

checkers · #24 04-14-2008, 02:43 PM

Quote:

Originally Posted by bookworm

For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

I tried the way you suggested..for step 8/9 it doesn't show me CONEXANT in left pane. After I continue with realtek it gives error msg :

"There was a problem installing this hardware.
Realtek AC' 97 Audio

The divice cannot start (Code 10)"

It doesn't work....btw.. I couldn't get exactly WDM_A380 or WDM_A381 driver. All the links were either broken or out of connectivity...so I took help from realtek site to download latest WDM_A404 one... (It didn't show any visible changes of installation; not even a slight flickering of screen for that matter)

So what next ?

alisha · #25 04-15-2008, 05:07 AM

Hi,

I need help plzzzzzzzzz.... i have a Gateway Laptop which was under virus attack though everything is clear now but i hear only a beep sound from the Laptop & Device Manager showes Multimedia Audio Controller with Yellow flag & No audio device found, i'm submitting my System report from Belarc

Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) Gateway MX6433 3402558R
System Serial Number: T006BA1011527
Chassis Serial Number: T006BA1011527
Enclosure Type: Portable

Processor a Main Circuit Board b
1.60 gigahertz AMD Turion 64
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Gateway 68.04
Serial Number: QTFCAC64600607
Bus Clock: 200 megahertz
BIOS: Gateway 68.04 01/24/06
Drives Memory Modules c,d
80.00 Gigabytes Usable Hard Drive Capacity
65.23 Gigabytes Hard Drive Free Space

PHILIPS DVD+-RW SDVD8820 [CD-ROM drive]

ST980829A [Hard drive] (80.03 GB) -- drive 0, s/n 5PK32A39, rev 3.06, SMART Status: Healthy 448 Megabytes Installed Memory

Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 72.67 GB 57.99 GB free
d: (FAT32 on drive 0) 7.33 GB 7.24 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 4/12/2007 9:47:10 AM (admin)
Guest 4/13/2008 10:55:52 PM
Owner 4/15/2008 2:40:57 PM (admin)
local system accounts
ASPNET never
HelpAssistant never
IUSR_NAHID 4/15/2008 12:35:34 AM
IWAM_NAHID 4/5/2008 2:07:36 PM
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account HP Deskjet F300 series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:

Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller ATI MOBILITY RADEON XPRESS 200 [Display adapter]
Default Monitor
Bus Adapters Multimedia
Texas Instruments PCIxx21 Cardbus Controller
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (2x) None detected

Communications Other Devices
AC97 Soft Data Fax Modem with SmartCP
HUAWEI Mobile Connect - 3G Modem #2

1394 Net Adapter
Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
Dhcp Server: 192.168.1.1
Physical Address: 00:E0:B8:B6:BC:46
Realtek RTL8185 54M Wireless LAN Network Adapter

Networking Dns Servers: 203.197.12.30
202.54.1.18
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Root Hub (6x)
Virus Protection [Back to Top]
Norton AntiVirus Version 12.80
Virus Definitions Version 4/14/2008 Rev 16
Last Disk Scan on Sunday, April 13, 2008 9:10:23 PM
Realtime File Scanning On

Plzzzz Help...Thankx in advance.

alisha · #26 04-15-2008, 05:50 AM

MY BELARC REPORT AGAIN.........

Windows XP Media Center Edition Service Pack 2 (build 2600)

System Model
Gateway MX6433 3402558R
System Serial Number: T006BA1011527
Chassis Serial Number: T006BA1011527
Enclosure Type: Portable

Processor
1.60 gigahertz AMD Turion 64
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache

Board: Gateway 68.04
Serial Number: QTFCAC64600607
Bus Clock: 200 megahertz
BIOS: Gateway 68.04 01/24/06

80.00 Gigabytes Usable Hard Drive Capacity
65.23 Gigabytes Hard Drive Free Space

PHILIPS DVD+-RW SDVD8820 [CD-ROM drive]

ST980829A [Hard drive] (80.03 GB) -- drive 0, s/n 5PK32A39, rev 3.06, SMART Status: Healthy

448 Megabytes Installed Memory

Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' is Empty

c: (NTFS on drive 0) 72.67 GB 57.99 GB free
d: (FAT32 on drive 0) 7.33 GB 7.24 GB free

Network Drives
None detected

Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller

ATI MOBILITY RADEON XPRESS 200 [Display adapter]
Default Monitor

Texas Instruments PCIxx21 Cardbus Controller
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (2x)

Multimedia
None detected

AC97 Soft Data Fax Modem with SmartCP
HUAWEI Mobile Connect - 3G Modem #2

1394 Net Adapter
Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller

Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Root Hub (6x)

I have included the report from Everest also....

Computer:
Operating System
Microsoft Windows XP Media Center Edition
OS Service Pack - Service Pack 2
DirectX - 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Mobile AMD Turion 64 ML-30, 1600 MHz (8 x 200)
Motherboard Name Gateway
Motherboard Chipset ATI Radeon Xpress 200M, AMD Hammer
System Memory 448 MB (PC2700 DDR SDRAM)
BIOS Type Phoenix (01/24/06)
Communication Port
HUAWEI Mobile Connect - 3G Application Interface (COM8)

Display:
Video Adapter ATI MOBILITY RADEON XPRESS 200 (64 MB)
Video Adapter ATI MOBILITY RADEON XPRESS 200 (64 MB)
3D Accelerator ATI Radeon Xpress 200M (RS480M)

Multimedia:
Audio Adapter ATI SB450 - AC'97 Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Texas Instruments PCIxx21 Integrated FlashMedia Controller
Disk Drive ST980829A (74 GB, IDE)
Optical Drive PHILIPS DVD+-RW SDVD8820
SMART Hard Disks Status FAIL

Partitions:
C: (NTFS) 69303 MB (55248 MB free)
D: (FAT32) 6991 MB (6907 MB free)
Total Size 74.5 GB (60.7 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter
Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
Network Adapter
WAN (PPP/SLIP) Interface (219.64.72.195)
Modem AC97 Soft Data Fax Modem with SmartCP
Modem HUAWEI Mobile Connect - 3G Modem #2

Plzzzzzzzzzzz Help me.. i have even tried the drivers from gateway support website still nothing works.

alisha · #27 04-15-2008, 02:33 PM

I even tried the above tip of installing realtek AC 97 drivers...sound icon appears in systray however the conexant was not accepted even after repeated tries & so NO SOUND....plzzzzz help

alisha · #28 04-15-2008, 02:34 PM

The UPDATE DRIVER option of Realtek driver where u mentioned to choose conexant is not being recognised as having the hardware information...what 2 do.

bookworm · #29 04-15-2008, 05:14 PM

Quote:

Originally Posted by checkers

I followed the instructions in readme.txt Something went on in background. But nothing turned up...I checked control panel for removal but the driver was not listed there.. I reinstalled...but its just the same.

So what next ? shall we try realtek AC 97 ? I guess It might work becaoz in the EVESREST report if yoy see, its
Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

What is your opinion ?

Go here and Register at DriverGuide http://members.driverguide.com/ums/index.php?action=r

log-in
say no to offers
left pane - Search
Simple
leave blank except model: type 82801DBM ICH4-M
a Soundmax driver is listed try that one

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

bookworm · #30 04-15-2008, 05:37 PM

Quote:

Originally Posted by alisha

The UPDATE DRIVER option of Realtek driver where u mentioned to choose conexant is not being recognised as having the hardware information...what 2 do.

This is a shot in the dark, so do make a System Restore Point before installing, this driver is from HP, it's for the same chipset as your Gateway, but unlike the gateway driver it is not for Vista
http://h10025.www1.hp.com/ewfrf/wc/s...tem=ob-37058-1

When searching Conexant audio at gateway this driver is listed for the 600 series notebooks http://support.gateway.com/support/d...&uid=192612609

these are older drivers