advanced sound problem - SiS7012

[Johnnyyy]

Hello everyone. This is my first post, i've read many other posts here but no one else's solutions have worked for me.

I recently formatted and installed XP pro. since then i have no sound.

i downloaded the SiS7012 driver, when i try to install, it fails and this error pops up, "-536870397". after that terribly useful message the setup program closes.

then when i go to device manager -> sound, video and game controllers-> SiS7012 w/ the yellow dot/exclamation point ->properties :

{Location: PCI bus 0, device 2, function 7
--
This device cannot start. (Code 10)

Click Troubleshoot to start the troubleshooter for this device.}

THEN, i uninstall that driver and try the same thing with the Realtek ac97 Audio driver and the same exact thing happens.

below are the specs. thank you for any help :]

NOTES: in control panel under "sounds and audio devices" it doesn't recognize my plugged-in speakers. the area for "playback device" is grayed out.

when i was installing XP the single file "p3.sys" was unable to copy to the drive. not sure if this makes a difference.

Field Value
Computer
Computer Name JOHNNY-JFVXZ4LP
Computer Type Advanced Configuration and Power Interface (ACPI) PC
Date / Time 2007-07-15 / 12:13
DirectX 4.09.00.0904 (DirectX 9.0c)
Internet Explorer 6.0.2600.0000 (IE 6.0 - Windows XP)
Logon Domain [ TRIAL VERSION ]
Operating System Microsoft Windows XP Professional
OS Service Pack [ TRIAL VERSION ]
User Name johnny m

Motherboard
BIOS Type AMI (03/25/02)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)
CPU Type AMD Athlon XP, 1245 MHz (12.5 x 100)
Motherboard Chipset SiS 735
Motherboard Name ECS K7S5A (5 PCI, 1 AGP, 1 AMR, 2 SDR DIMM, 2 DDR DIMM, Audio)
System Memory [ TRIAL VERSION ]

Display
3D Accelerator ATI RV100 DDR
Monitor Plug and Play Monitor [NoDB] (115290159)
Video Adapter ATI RADEON VE DDR (64 MB)

Multimedia
Audio Adapter SiS 7012 Audio Device

Storage
Disk Drive ST3250620A (250 GB, 7200 RPM, Ultra-ATA/100)
Floppy Drive Floppy disk drive
IDE Controller SiS PCI IDE Controller
Optical Drive BTC BCE4012IM (40x/12x/48x CD-RW)
SMART Hard Disks Status OK

Partitions
C: (FAT32) [ TRIAL VERSION ]
E: (NTFS) 126966 MB (116039 MB free)
Total Size [ TRIAL VERSION ]

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech USB Wheel Mouse

Network
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter (75.4 [ TRIAL VERSION ])
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-07-95-37-60-9D

Peripherals
USB Device Logitech USB Wheel Mouse
USB Device USB Printing Support
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 07.00T
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Manufacturer ECS
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Chassis Version Version 1.00
DMI Motherboard Manufacturer ECS
DMI Motherboard Product K7S5A
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Motherboard Version 1.0
DMI System Manufacturer ECS
DMI System Product K7S5A
DMI System Serial Number [ TRIAL VERSION ]
DMI System Version 1.0
DMI Total / Free Memory Sockets 4 / 2

[bookworm]

Originally Posted by Johnnyyy

Hello everyone. This is my first post, i've read many other posts here but no one else's solutions have worked for me.

I recently formatted and installed XP pro. since then i have no sound.

i downloaded the SiS7012 driver, when i try to install, it fails and this error pops up, "-536870397". after that terribly useful message the setup program closes.

then when i go to device manager -> sound, video and game controllers-> SiS7012 w/ the yellow dot/exclamation point ->properties :

{Location: PCI bus 0, device 2, function 7
--
This device cannot start. (Code 10)

Click Troubleshoot to start the troubleshooter for this device.}

THEN, i uninstall that driver and try the same thing with the Realtek ac97 Audio driver and the same exact thing happens.

below are the specs. thank you for any help :]

NOTES: in control panel under "sounds and audio devices" it doesn't recognize my plugged-in speakers. the area for "playback device" is grayed out.

when i was installing XP the single file "p3.sys" was unable to copy to the drive. not sure if this makes a difference.

Field Value
Computer
Computer Name JOHNNY-JFVXZ4LP
Computer Type Advanced Configuration and Power Interface (ACPI) PC
Date / Time 2007-07-15 / 12:13
DirectX 4.09.00.0904 (DirectX 9.0c)
Internet Explorer 6.0.2600.0000 (IE 6.0 - Windows XP)
Logon Domain [ TRIAL VERSION ]
Operating System Microsoft Windows XP Professional
OS Service Pack [ TRIAL VERSION ]
User Name johnny m

Motherboard
BIOS Type AMI (03/25/02)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)
CPU Type AMD Athlon XP, 1245 MHz (12.5 x 100)
Motherboard Chipset SiS 735
Motherboard Name ECS K7S5A (5 PCI, 1 AGP, 1 AMR, 2 SDR DIMM, 2 DDR DIMM, Audio)
System Memory [ TRIAL VERSION ]

Display
3D Accelerator ATI RV100 DDR
Monitor Plug and Play Monitor [NoDB] (115290159)
Video Adapter ATI RADEON VE DDR (64 MB)

Multimedia
Audio Adapter SiS 7012 Audio Device

Storage
Disk Drive ST3250620A (250 GB, 7200 RPM, Ultra-ATA/100)
Floppy Drive Floppy disk drive
IDE Controller SiS PCI IDE Controller
Optical Drive BTC BCE4012IM (40x/12x/48x CD-RW)
SMART Hard Disks Status OK

Partitions
C: (FAT32) [ TRIAL VERSION ]
E: (NTFS) 126966 MB (116039 MB free)
Total Size [ TRIAL VERSION ]

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech USB Wheel Mouse

Network
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter (75.4 [ TRIAL VERSION ])
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-07-95-37-60-9D

Peripherals
USB Device Logitech USB Wheel Mouse
USB Device USB Printing Support
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 07.00T
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Manufacturer ECS
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Chassis Version Version 1.00
DMI Motherboard Manufacturer ECS
DMI Motherboard Product K7S5A
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Motherboard Version 1.0
DMI System Manufacturer ECS
DMI System Product K7S5A
DMI System Serial Number [ TRIAL VERSION ]
DMI System Version 1.0
DMI Total / Free Memory Sockets 4 / 2

It's most likley that you need the C-Media audio driver, go here to ECS
http://www.ecs.com.tw/ECSWebSite/Dow...uID=39&LanID=8

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[Johnnyyy]

thank you.

i downloaded that file and there are no "install" files, just

audio3d.dll
cmuda.cat
cmuda.sys
udaprop.dll
clrlds3d.dll
cmuda.inf
cmicnfg.cpl

so, what should i do with these?

[bookworm]

Originally Posted by Johnnyyy

thank you.

i downloaded that file and there are no "install" files, just

audio3d.dll
cmuda.cat
cmuda.sys
udaprop.dll
clrlds3d.dll
cmuda.inf
cmicnfg.cpl

so, what should i do with these?

manually install this way, use the If no Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[Johnnyyy]

ahh you're amazing. that works. thank you very much.

[klugeman]

(I have installed SP3 on Win XP Pro Eng)
So, i tried C media drivers exactly as it was directed.
But I got "!" on the device in Device Manger.
And then after restart it was the same.
And when I checked the properties it sayed that
"Device could not start . Error code 10"
(I donot remember exactly how it was)
So I roll back driver to Realtek WDM404
But the reason why i needed alternate driver
is that I suspect that latest driver designed for
dual core processor systems, because I got
clicks in the sound when hard drive is in use
or much resources requereing program runs.

[bookworm]

[quote=klugeman](I have installed SP3 on Win XP Pro Eng)
So, i tried C media drivers exactly as it was directed.
But I got "!" on the device in Device Manger.
And then after restart it was the same.
And when I checked the properties it sayed that
"Device could not start . Error code 10"
(I donot remember exactly how it was)
So I roll back driver to Realtek WDM404
But the reason why i needed alternate driver
is that I suspect that latest driver designed for
dual core processor systems, because I got
clicks in the sound when hard drive is in use
or much resources requereing program runs.[/QUOTE

If your sure it's the right driver, install this way , using the If No setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[klugeman]

Just suggest to me witch version of Realtek
driver is mostly probably would work correctly
on a single core processor computer without problems.

[bookworm]

Originally Posted by klugeman

Just suggest to me witch version of Realtek
driver is mostly probably would work correctly
on a single core processor computer without problems.

The latest Realtek should work, but to be sure you have the right driver, what make and model do you have, if not sure Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html