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Multimedia Audio Controller - Intel Ac97 BSOD portcls.sys

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  #1  
Old 09-30-2007, 06:44 PM
nikhilio Offline
Registered User
 
Join Date: Sep 2007
Posts: 1
Multimedia Audio Controller - Intel Ac97 BSOD portcls.sys

Well I'm having problems like a lot of the other people on this forum.

Basically, I have and intel motherboard with a built in sound card. It is an ac97 card.

When I go to install the driver, my computer crashes and restarts. I put some option in control panel to tell me when errors occur, and I tried to install the driver again.

Instead of restarting, it gave me this blue screen saying portcls.sys has some error, beginning physical memory dump. EVERY time I try to install the driver it does that.

Is there something wrong with portcls.sys on my system, or the drivers I've tried...?

All the other threads like this didn't have my solution.

Here is a screenshot of my motherboad info:

http://img479.imageshack.us/img479/1797/sysinfsv3.jpg
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  #2  
Old 10-03-2007, 03:27 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by nikhilio
Well I'm having problems like a lot of the other people on this forum.

Basically, I have and intel motherboard with a built in sound card. It is an ac97 card.

When I go to install the driver, my computer crashes and restarts. I put some option in control panel to tell me when errors occur, and I tried to install the driver again.

Instead of restarting, it gave me this blue screen saying portcls.sys has some error, beginning physical memory dump. EVERY time I try to install the driver it does that.

Is there something wrong with portcls.sys on my system, or the drivers I've tried...?

All the other threads like this didn't have my solution.

Here is a screenshot of my motherboad info:

http://img479.imageshack.us/img479/1797/sysinfsv3.jpg

need the make and model or the motherboard, Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates
http://www.belarc.com/free_download.html
__________________
Hope this helps

Barbara MCP

Friends are
Gods apology
for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
Reply With Quote

  #3  
Old 07-09-2008, 03:16 PM
LGS1231 Offline
Registered User
 
Join Date: Jul 2008
Posts: 4
My system says something about portcls.sys. Any fix?
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  #4  
Old 09-27-2008, 06:45 PM
fadhleryani Offline
Registered User
 
Join Date: Sep 2008
Posts: 2
i really hope you could help me

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Hewlett-Packard HP Compaq dx6120 MT
System Serial Number: SAA61004M2
Asset Tag: SAA61004M2
Chassis Serial Number: SAA61004M2
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.07 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Hewlett-Packard 09CCh
Serial Number: SAA61004M2
Bus Clock: 533 megahertz
BIOS: Hewlett-Packard 786C2 v01.06 04/05/2005
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
152.68 Gigabytes Hard Drive Free Space

LITE-ON COMBO SOHC-4836K [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3160828AS [Hard drive] (160.04 GB) -- drive 0 504 Megabytes Installed Memory

Slot 'XMM1' has 256 MB (serial number 16910306)
Slot 'XMM2' is Empty
Slot 'XMM3' has 256 MB (serial number 17900306)
Slot 'XMM4' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 160.03 GB 152.68 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Fadhl 9/28/2008 1:30:14 AM (admin)
local system accounts
Administrator never (admin)
Guest 9/23/2008 1:19:19 AM
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) Intel(R) 82915G/GV/910GL Express Chipset Family [Display adapter]
ACR AL1717 [Monitor] (17.1"vis, s/n L770C0904043, December 2007)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Multimedia Audio Controller
Communications Other Devices

D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B)
primary IP Address: 192.168.1.24 / 24
Gateway: 192.168.1.254
Physical Address: 00:19:5B1:E0:4A

Networking Dns Servers: 192.168.1.254
65.162.184.33
USB Human Interface Device (2x)
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
PS/2 Compatible Mouse
USB Root Hub (5x)


ive got the same problem, and her is the report.

i also tried downloading a hotfix from microsoft thats supposed to fix this problem but apparently i dont have the right OS, or service pack or something
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  #5  
Old 09-27-2008, 07:06 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by fadhleryani
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Hewlett-Packard HP Compaq dx6120 MT
System Serial Number: SAA61004M2
Asset Tag: SAA61004M2
Chassis Serial Number: SAA61004M2
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.07 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Hewlett-Packard 09CCh
Serial Number: SAA61004M2
Bus Clock: 533 megahertz
BIOS: Hewlett-Packard 786C2 v01.06 04/05/2005
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
152.68 Gigabytes Hard Drive Free Space

LITE-ON COMBO SOHC-4836K [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3160828AS [Hard drive] (160.04 GB) -- drive 0 504 Megabytes Installed Memory

Slot 'XMM1' has 256 MB (serial number 16910306)
Slot 'XMM2' is Empty
Slot 'XMM3' has 256 MB (serial number 17900306)
Slot 'XMM4' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 160.03 GB 152.68 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Fadhl 9/28/2008 1:30:14 AM (admin)
local system accounts
Administrator never (admin)
Guest 9/23/2008 1:19:19 AM
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) Intel(R) 82915G/GV/910GL Express Chipset Family [Display adapter]
ACR AL1717 [Monitor] (17.1"vis, s/n L770C0904043, December 2007)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Multimedia Audio Controller
Communications Other Devices

D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B)
primary IP Address: 192.168.1.24 / 24
Gateway: 192.168.1.254
Physical Address: 00:19:5B1:E0:4A

Networking Dns Servers: 192.168.1.254
65.162.184.33
USB Human Interface Device (2x)
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
PS/2 Compatible Mouse
USB Root Hub (5x)


ive got the same problem, and her is the report.

i also tried downloading a hotfix from microsoft thats supposed to fix this problem but apparently i dont have the right OS, or service pack or something

your audio driver is here at HP http://h20000.www2.hp.com/bizsupport...&swEnvOID=1093

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps

Barbara MCP

Friends are
Gods apology
for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
Reply With Quote

  #6  
Old 09-27-2008, 07:36 PM
fadhleryani Offline
Registered User
 
Join Date: Sep 2008
Posts: 2
ive been losing sleep over this, using it as an excuse to procrastinate with hw, and suffering from intense comfort addictions problems before you came along...truly, you saved my life

now i might actually go to college, thank you with all my heart
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  #7  
Old 08-22-2009, 11:53 AM
tinpau Offline
Registered User
 
Join Date: Aug 2009
Posts: 2
Well maybe someone like Bookworm can help me also. I too lost all my sound drivers and everytime I try to find them and reinstall I gert the portcls.sys blue screen error.

here is my system per Belarc:

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation OptiPlex GX270
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3,00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Hyper-threaded (2 total) Board: Dell Computer Corp. 0Y1057
Serial Number: ..CN6986138C0768.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A06 09/29/2004
Drives Memory Modules c,d
160,06 Gigabytes Usable Hard Drive Capacity
24,62 Gigabytes Hard Drive Free Space

LITE-ON LTR-52327S [CD-ROM drive]
TOSHIBA ODD-DVD SD-R5272 [CD-ROM drive]

MAXTOR 6L080J4 [Hard drive] (80,05 GB) -- drive 1, s/n 664248250184, rev A93.0500, SMART Status: Healthy
WDC WD800JB-00ETA0 [Hard drive] (80,03 GB) -- drive 0, s/n WD-WCAHL4459589, rev 77.07W77, SMART Status: Healthy 1024 Megabytes Usable Installed Memory

Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' has 256 MB
Slot 'DIMM_3' has 512 MB
Slot 'DIMM_4' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80,02 GB 11,31 GB free
d: (NTFS on drive 1) 80,04 GB 13,31 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 22.08.2009 10:45:19 (admin)
local system accounts
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Radeon X1600/1650 Series Secondary [Display adapter]
Radeon X1600/X1650 Series [Display adapter]
ADI 17,1 [Monitor] (17,1"vis, April 2003)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
OPTi 82C861 PCI to USB Open Host Controller None detected
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices

Intel(R) PRO/1000 MT Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0BB:7D:FD:77

Networking Dns Servers: 65.24.7.10
65.24.7.11
HID-compliant consumer control device (2x)
HID-compliant device (2x)
USB Human Interface Device (4x)
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB TrackMan Wheel [Mouse]
General Purpose USB Hub
Generic USB Hub
SafeNet USB SuperPro/UltraPro
USB Composite Device (2x)
USB Printing Support
USB Root Hub (6x)


Thanx in advance

Tinpau
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  #8  
Old 08-22-2009, 01:42 PM
tinpau Offline
Registered User
 
Join Date: Aug 2009
Posts: 2
GOT IT _ FOUND IT !!! used Google and told it Dell Optiplex and it sent me to the correct area of Dell's site for the driver. Thanx for the hints and ideas

Tinpau
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  #9  
Old 08-26-2009, 01:13 AM
jasonkoltai1 Offline
Registered User
 
Join Date: Aug 2009
Posts: 8
This is my system spec.

System Security Status
CIS Benchmark Score
Score
3.13 of 10 (details...)


Virus Protection
OK
Up-to-date


Microsoft Security Updates
OK
Up-to-date



Computer Profile Summary
Computer Name: Jasonkoltai (in WORKGOURP)
Profile Date: August 22, 2009 9:32:52 PM
Advisor Version: 8.1b
Windows Logon: Administrator

Plan for your next computer refresh...
click for Belarc's System Management products

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States) VIA Technologies, Inc. KM400-8235
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.85 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: ASUS A7V8X-MX A7V8X-MX
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 1006 09/15/2003
Drives Memory Modules c,d
250.05 Gigabytes Usable Hard Drive Capacity
214.01 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8525B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 1
WDC WD2500BB-22GUA0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WMAL72709989, rev 08.02D08, SMART Status: Healthy 1024 Megabytes Usable Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 250.05 GB 214.01 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 22/08/2009 9:21:33 PM (admin)
Jason 07/08/2009 7:27:13 PM (admin)
local system accounts
Guest 19/05/2009 10:39:07 PM
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9200 SE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 SE SEC Family (Microsoft Corporation) [Display adapter]
ViewSonic VX700-3 [Monitor] (17.1"vis, s/n A23031915200, May 2003)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Logitech Microphone (Pro 3000)
MPU-401 Compatible MIDI Device
Multimedia Audio Controller
Standard Game Port
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.5
Virus Definitions Version Up To Date
Realtime File Scanning On
None discovered

HID Non-User Input Data Filter (KB 911895) (2x)
HID-compliant consumer control device
HID-compliant device (4x)
USB Human Interface Device (4x)
Digital Still Camera
Logitech QuickCam Pro 3000 (08B0)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
Apple Mobile Device USB Driver
Logitech USB Camera (Pro 3000)
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (4x)

Im having 2 problems. I reformatted my computer and when I tried to re-install my sound driver (Realtek Ac'97 Audio Driver), I found that I got BSOD error.

"STOP: 0x0000007E (0xC0000005, 0xF7CAEA74, 0xF7CAE770)
Portcls.sys - Address F703A46D base at F703A00
Datestamp 48025ccc

I thought the problem might have been my Multimedia Audio Controller, but it wasn't, so I uninstalled it. Now that im trying to re-install it, Im getting another BSOD error:

"STOP: 0x0000007E (0xC0000005, 0xF71D346D, 0xF7CBAA74, 0xF7CBA770)
Portcls.sys - Address F71D346D base at F71D3000
Datestamp 48025ccc

Please, help me fix these 2 errors and get my sound back T.T
Thank you in advance,
Jason.
Reply With Quote

  #10  
Old 08-26-2009, 08:17 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by jasonkoltai1
This is my system spec.

System Security Status
CIS Benchmark Score
Score
3.13 of 10 (details...)


Virus Protection
OK
Up-to-date


Microsoft Security Updates
OK
Up-to-date



Computer Profile Summary
Computer Name: Jasonkoltai (in WORKGOURP)
Profile Date: August 22, 2009 9:32:52 PM
Advisor Version: 8.1b
Windows Logon: Administrator

Plan for your next computer refresh...
click for Belarc's System Management products

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States) VIA Technologies, Inc. KM400-8235
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.85 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: ASUS A7V8X-MX A7V8X-MX
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 1006 09/15/2003
Drives Memory Modules c,d
250.05 Gigabytes Usable Hard Drive Capacity
214.01 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8525B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 1
WDC WD2500BB-22GUA0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WMAL72709989, rev 08.02D08, SMART Status: Healthy 1024 Megabytes Usable Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 250.05 GB 214.01 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 22/08/2009 9:21:33 PM (admin)
Jason 07/08/2009 7:27:13 PM (admin)
local system accounts
Guest 19/05/2009 10:39:07 PM
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9200 SE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 SE SEC Family (Microsoft Corporation) [Display adapter]
ViewSonic VX700-3 [Monitor] (17.1"vis, s/n A23031915200, May 2003)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Logitech Microphone (Pro 3000)
MPU-401 Compatible MIDI Device
Multimedia Audio Controller
Standard Game Port
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.5
Virus Definitions Version Up To Date
Realtime File Scanning On
None discovered

HID Non-User Input Data Filter (KB 911895) (2x)
HID-compliant consumer control device
HID-compliant device (4x)
USB Human Interface Device (4x)
Digital Still Camera
Logitech QuickCam Pro 3000 (08B0)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
Apple Mobile Device USB Driver
Logitech USB Camera (Pro 3000)
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (4x)

Im having 2 problems. I reformatted my computer and when I tried to re-install my sound driver (Realtek Ac'97 Audio Driver), I found that I got BSOD error.

"STOP: 0x0000007E (0xC0000005, 0xF7CAEA74, 0xF7CAE770)
Portcls.sys - Address F703A46D base at F703A00
Datestamp 48025ccc

I thought the problem might have been my Multimedia Audio Controller, but it wasn't, so I uninstalled it. Now that im trying to re-install it, Im getting another BSOD error:

"STOP: 0x0000007E (0xC0000005, 0xF71D346D, 0xF7CBAA74, 0xF7CBA770)
Portcls.sys - Address F71D346D base at F71D3000
Datestamp 48025ccc

Please, help me fix these 2 errors and get my sound back T.T
Thank you in advance,
Jason.

Soundmax audio driver here at Asus http://support.asus.com/download/dow...Language=en-us

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps

Barbara MCP

Friends are
Gods apology
for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
Reply With Quote

  #11  
Old 09-02-2009, 12:33 AM
jasonkoltai1 Offline
Registered User
 
Join Date: Aug 2009
Posts: 8
OMG. BOOKWORM, I EFFING LOVE YOU. YOU SAVED MY LIFE AND GAVE ME MY SOUND BACK. *bows down and gives you some cookies* Thank you O Wiseman. I am in great debt to you ^^
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  #12  
Old 09-02-2009, 07:16 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by jasonkoltai1
OMG. BOOKWORM, I EFFING LOVE YOU. YOU SAVED MY LIFE AND GAVE ME MY SOUND BACK. *bows down and gives you some cookies* Thank you O Wiseman. I am in great debt to you ^^

Glad I could help. happy listening
__________________
Hope this helps

Barbara MCP

Friends are
Gods apology
for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
Reply With Quote

  #13  
Old 09-11-2009, 12:49 AM
taxic Offline
Registered User
 
Join Date: Sep 2009
Posts: 4
Well I'm having a similar problem

I have a motherboard with a onboard sound card.
Device Description Type
Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3] PCI

When I go to install the Realtek driver, my computer crashes and BSOD .
"STOP: 0x0000007E (0xC0000005, 0xF7CAEA74, 0xF7CAE770)
Portcls.sys - Address B39F 846D base at B39f8000

Here is my Belarc, I appreciate your time in helping

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation OptiPlex GX270
System Service Tag: 8529C1S (support for this PC)
Asset Tag: 25032127
Chassis Serial Number: 8529C1S
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Not hyper-threaded Board: Dell Computer Corp. 0U1325
Serial Number: ..CN1374045V00XU.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A04 05/17/2004
Drives Memory Modules c,d
240.01 Gigabytes Usable Hard Drive Capacity
134.74 Gigabytes Hard Drive Free Space

ATAPI iHAP322 8 [CD-ROM drive]
MBI Q3G1UJWPE38 SCSI CdRom Device [CD-ROM drive]
SONY CD-RW CRX216E [CD-ROM drive]

Hitachi HTS541680J9AT00 USB Device [Hard drive] (80.02 GB) -- drive 1
WDC WD1600JD-75HBB0 [Hard drive] (160.00 GB) -- drive 0, s/n 4457572d414d394c343134303237 031 0 0 0 0, SMART Status: Healthy 2048 Megabytes Usable Installed Memory

Slot 'DIMM_1' has 512 MB
Slot 'DIMM_2' has 512 MB
Slot 'DIMM_3' has 512 MB
Slot 'DIMM_4' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 52.43 GB 49.25 GB free
d: (NTFS on drive 0) 107.56 GB 76.42 GB free
g: (NTFS on drive 1) 80.02 GB 9.06 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 9/10/2009 7:55:11 PM (admin)
Michael 9/11/2009 2:32:31 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Samsung ML-2010 Series on USB001
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
Controllers Display
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce 7600 GS [Display adapter]
ViewSonic VA1912w-3 [Monitor] (19.1"vis, s/n QBN074270733, October 2007)
Bus Adapters Multimedia
AP7T4XRX IDE Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Multimedia Audio Controller
Virus Protection [Back to Top] new Group Policies
ESET NOD32 Antivirus 4.0 Version 4.0
Virus Definitions Version Up To Date
Realtime File Scanning On
None discovered
Communications Other Devices

NETGEAR RangeMax(TM) Wireless USB 2.0 Adapter WPN111
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:1B:2F:AE:5F:A9

Networking Dns Server: 192.168.1.1
HID-compliant consumer control device (3x)
HID-compliant device
USB Human Interface Device (3x)
HID Keyboard Device
Microsoft USB Comfort Optical Mouse 3000 (IntelliPoint)
Generic USB Hub
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (5x)
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  #14  
Old 09-12-2009, 03:09 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
[quote=taxic]Well I'm having a similar problem

I have a motherboard with a onboard sound card.
Device Description Type
Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3] PCI

When I go to install the Realtek driver, my computer crashes and BSOD .
"STOP: 0x0000007E (0xC0000005, 0xF7CAEA74, 0xF7CAE770)
Portcls.sys - Address B39F 846D base at B39f8000

Here is my Belarc, I appreciate your time in helping

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation OptiPlex GX270
System Service Tag: 8529C1S (support for this PC)
Asset Tag: 25032127
Chassis Serial Number: 8529C1S
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Not hyper-threaded Board: Dell Computer Corp. 0U1325
Serial Number: ..CN1374045V00XU.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A04 05/17/2004
Drives Memory Modules c,d
240.01 Gigabytes Usable Hard Drive Capacity
134.74 Gigabytes Hard Drive Free Space

ATAPI iHAP322 8 [CD-ROM drive]
MBI Q3G1UJWPE38 SCSI CdRom Device [CD-ROM drive]
SONY CD-RW CRX216E [CD-ROM drive]

Hitachi HTS541680J9AT00 USB Device [Hard drive] (80.02 GB) -- drive 1
WDC WD1600JD-75HBB0 [Hard drive] (160.00 GB) -- drive 0, s/n 4457572d414d394c343134303237 031 0 0 0 0, SMART Status: Healthy 2048 Megabytes Usable Installed Memory

Slot 'DIMM_1' has 512 MB
Slot 'DIMM_2' has 512 MB
Slot 'DIMM_3' has 512 MB
Slot 'DIMM_4' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 52.43 GB 49.25 GB free
d: (NTFS on drive 0) 107.56 GB 76.42 GB free
g: (NTFS on drive 1) 80.02 GB 9.06 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 9/10/2009 7:55:11 PM (admin)
Michael 9/11/2009 2:32:31 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Samsung ML-2010 Series on USB001
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
Controllers Display
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce 7600 GS [Display adapter]
ViewSonic VA1912w-3 [Monitor] (19.1"vis, s/n QBN074270733, October 2007)
Bus Adapters Multimedia
AP7T4XRX IDE Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Multimedia Audio Controller
Virus Protection [Back to Top] new Group Policies
ESET NOD32 Antivirus 4.0 Version 4.0
Virus Definitions Version Up To Date
Realtime File Scanning On
None discovered
Communications Other Devices

NETGEAR RangeMax(TM) Wireless USB 2.0 Adapter WPN111

audio is Soundmax go here to Dell http://support.euro.dell.com/support...id=-1&impid=-1

http://www.overclockeddoc.com/bookwo...0io%20slot.JPG
I/O plate - ADI 198x driver
Expansion slot - one of the 2 Sound Blaster drivers

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps

Barbara MCP

Friends are
Gods apology
for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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  #15  
Old 09-12-2009, 08:56 PM
-Souljah- Offline
Registered User
 
Join Date: Oct 2007
Posts: 13
Okay well i reformatted my computer this afternoon and i downloaded the sound drivers i usually use from this site (http://support.asus.com.tw/download/...Language=en-us) provided by this bookworm in a old thread but when i go to install the Sound Drivers i got an Error Saying.

Error: SoundMax WDM Driver not Found.

i also get an Error when i try to install my Graphics Driver aswell heres my Comp. Specs













Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) ASUS A7V400-MX 1.03
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.07 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: ASUSTek Computer INC. A7V400-MX 1.03
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD ASUS A7V400-MX ACPI BIOS Revision 1009 12/21/2004
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
19.29 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-4163B [CD-ROM drive]
TSSTcorp CD/DVDW TS-H552B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E90KZ9GE, rev NAR61EA0, SMART Status: Healthy 1024 Megabytes Usable Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 41.10 GB 19.29 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Harlz 9/12/2009 8:36:41 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9200 SE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 SE SEC Family (Microsoft Corporation) [Display adapter]
CMO CMC 19" AD [Monitor] (19.1"vis, February 2005) (2x)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Standard Game Port
Virus Protection [Back to Top] new Group Policies
avast! antivirus 4.8.1351 [VPS 090911-0] Version 4.8.1351
Virus Definitions Version Up To Date
Realtime File Scanning Off
None discovered
Communications Other Devices

VIA Compatable Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:118:5D7:47

Networking Dns Server: 192.168.1.1
HID-compliant consumer control device (3x)
HID-compliant device
USB Human Interface Device (3x)
HID Keyboard Device
HID-compliant mouse
Generic USB Hub
USB Composite Device
USB Root Hub (4x)

See your entire network map...
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new Network Map (mouse over IP address for physical address) [Back to Top]
IP Device Type Device Details Device Roles
192.168.1.1 Router Netgear DHCP Server, Gateway, Domain Name Server, Web Server
192.168.1.2 Physical Address 00:21:6B:26:8A:9A
192.168.1.3 Windows XP Workstation Harley-900a3292 (in MSHOME), Asustek
192.168.1.136 Windows XP Workstation Jake-bee2b9d20c (in MSHOME) Browse Master, SQL Server

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Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/09/2009 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q923191 - Critical (details...)
Q923561 - Important (details...)
Q923980 - Important (details...)
Q924270 - Low (details...)
Q924496 - Moderate (details...)
Q924667 - Important (details...)
Q925398 - Critical (details...)
Q925902 - Critical (details...)
Q926255 - Important (details...)
Q926436 - Important (details...)
Q927779 - Critical (details...)
Q927802 - Important (details...)
Q928255 - Important (details...)
Q928843 - Critical (details...)
Q929123 - Important (details...)
Q930178 - Critical (details...)
Q931261 - Critical (details...)
Q932168 - Critical (details...)
Q936782 - Important (details...)
Q938127 - Critical (details...)
Q938464 - Critical (details...)
Q941569 - Critical (details...)
Q943055 - Critical (details...)
Q943460 - Critical (details...)
Q944338 - Critical (details...)
Q944653 - Important (details...)
Q945553 - Important (details...)
Q946026 - Critical (details...)
Q946648 - Important (details...)
Q950749 - Critical (details...)
Q950762 - Important (details...)
Q950974 - Important (details...)
Q951066 - Important (details...)
Q951376 - Critical (details...)
Q951748 - Important (details...)
Q952004 - Important (details...)
Q952069 - Important (details...)
Q952954 - Critical (details...)
Q954600 - Important (details...)
Q955069 - Critical (details...)
Q956572 - Important (details...)
Q956802 - Critical (details...)
Q957097 - Important (details...)
Q958644 - Critical (details...)
Q958687 - Critical (details...)
Q959426 - Moderate (details...)
Q960225 - Important (details...)
Q960803 - Critical (details...)
Q961373 - Critical (details...)
Q961501 - Moderate (details...)
Q968537 - Important (details...)
Q969897 - Critical (details...)
Q970238 - Important (details...)

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Software Licenses [Back to Top]

Belarc - Advisor d9ad20c4
Microsoft - Internet Explorer 76477-OEM-0045093-34596 (Key: FYPPR-J6D49-D26RB-3W297-72F4B)e
Microsoft - WebFldrs XP 12345-111-1111111-81226
Microsoft - Windows XP Home Edition 76477-OEM-0045093-34596 (Key: FYPPR-J6D49-D26RB-3W297-72F4B)e

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new Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]

i
ALWIL Software - avast! Antivirus Version 4, 8, 0, 0
ı
i
Belarc, Inc. - Advisor Version 8.1b

i
Blizzard Launcher Version 1, 6, 0, 213

i
Blizzard Repair Utility Version 2, 1, 0, 72

i
Cinematronics - 3D Pinball Version 5.1.2600.2180
ı
i
Driver Checker

i
Microsoft (r) Windows Script Host Version 5.6.0.8820
ı
i
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180
ı
i
Microsoft Corporation - Messenger Version 4.7.3000
ı
i
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823

i
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0

i
Microsoft Corporation - Windows® NetMeeting® Version 3.01

i
Microsoft Corporation - Zone.com Version 1.2.626.1

i
Microsoft Data Access Components Version 3.525.1117.0
ı
i
Microsoft(R) Windows Media Player Version 9.00.00.3250
ı
i
Mozilla Corporation - Firefox Version 3.5.3
ı
i
WinZip Version 12.1 (8472)
ı
i
WinZip Version 12.1 (8519)


Please get back to me as soon as possible
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