multimedia audio controller

[ollieo]

hello, i have a computer with a motherboard, NEC MS-6786. I have tried my hardest to find the audio controller drivers, looking on the packard bells site with the serial number from the computer. Installing the chipset drivers and then reinstalling the audio driver, but I just can't seem to get it to work. Any help would be appreciated

[ollieo]

belarc advisor also recons my audio device is a, Unimodem Half-Duplex Audio Device

[ollieo]

in the device manager, in "Sound Video and Game controllers"...

unimodem half-duplex audio device has a speaker icon
realtek AC'97 audio for via (R) audio controller has a yellow and black exclamation mark

Also, in the display adapters

VIA/S3G Unichrome IGP has the exclamation mark

[ollieo]

Also, I have tried installing another sound card, but in the device manager there is always the exclamation mark next to the device being used

[bookworm]

Originally Posted by ollieo

Also, I have tried installing another sound card, but in the device manager there is always the exclamation mark next to the device being used

Check this out to see if Realtek is default audio

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on
down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

post the Belarc report

[ollieo]

“modem line 0 playback” is the only option that there is in that dropdown menu.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC PB13303201
System Serial Number: 044850520140
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL MS-6786
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies, LTD V4.4 10/02/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
67.67 Gigabytes Hard Drive Free Space

ATAPI DVD DC 16X8X5 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 5JVLDZJV, rev 8.01, SMART Status: Healthy 192 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 67.67 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Guest 26/09/2007 07:41:04
Shirley 12/10/2007 13:34:38 (admin)
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

hp psc 1310 series on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller VIA/S3G UniChrome IGP [Display adapter]
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


VIA Compatable Fast Ethernet Adapter
primary IP Address: 10.0.0.18 / 8
Gateway: 10.0.0.2
Physical Address: 00:11:09:02:C2:44

Networking Dns Server: 10.0.0.2
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
Norton AntiVirus Version 14.20
Virus Definitions Version 11/10/2007 Rev 21
Last Disk Scan on 08 October 2007 20:35:03
Realtime File Scanning On

[bookworm]

Originally Posted by ollieo

“modem line 0 playback” is the only option that there is in that dropdown menu.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC PB13303201
System Serial Number: 044850520140
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL MS-6786
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies, LTD V4.4 10/02/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
67.67 Gigabytes Hard Drive Free Space

ATAPI DVD DC 16X8X5 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 5JVLDZJV, rev 8.01, SMART Status: Healthy 192 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 67.67 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Guest 26/09/2007 07:41:04
Shirley 12/10/2007 13:34:38 (admin)
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

hp psc 1310 series on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller VIA/S3G UniChrome IGP [Display adapter]
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


VIA Compatable Fast Ethernet Adapter
primary IP Address: 10.0.0.18 / 8
Gateway: 10.0.0.2
Physical Address: 00:11:09:02:C2:44

Networking Dns Server: 10.0.0.2
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
Norton AntiVirus Version 14.20
Virus Definitions Version 11/10/2007 Rev 21
Last Disk Scan on 08 October 2007 20:35:03
Realtime File Scanning On

Go here to Packard Bell http://support.packardbell.com/uk/it...3303201&g=2000

install in this order

Chipset - Via Hyperion 4 in 1 drivers - then Restart comp
Video -IGP Via/S3 Unichrome IGP
Audio

Set a System Restore Point before installing each driver just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[ollieo]

I tried that, but device manager still seems to think that the driver is corrupt or missing.

[bookworm]

Originally Posted by ollieo

I tried that, but device manager still seems to think that the driver is corrupt or missing.

Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

[ollieo]

The i/o plate.

[Kevin_gibson]

If you're having issues installing drivers, it's either a corrupted driver, or it's an Operating System problem.

Reinstall your OS to see if this works, failing that you could have a duff sound card / motherboard issue.

[bookworm]

Originally Posted by ollieo

The i/o plate.

Check the BIOS to see if set to [Auto] see here http://support.packardbell.com/uk/it...i pherals_pci

navigation is with keystrokes

F1 key to enter Main Menu
Intergrated Peripherals
Via OnChip PCI Device - press Enter
Via-3058 AC'97 Audio
should be set to [Auto]
use the PgUp key to change if [Disabled]
Press F10 key to save and exit

[ollieo]

It is set to auto. If possible I would like to be able to resolve this problem without reinstalling windows as there is software on the pc which I have lost the disks for.

[bookworm]

Originally Posted by ollieo

It is set to auto. If possible I would like to be able to resolve this problem without reinstalling windows as there is software on the pc which I have lost the disks for.

Check these out

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

try this

Try a System File Check go to Run – type “sfc /scannow” (without the quotes and note space after sfc) have Win disc available in case sfc needs to replace or repair any files. The programme runs with no alerts and then closes.

[sameermaral]

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer DEEPAK-DB3E5D43
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2003-01-06
Time 14:28


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DEEPAK-DB3E5D43
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Brookdale-G i845GL
System Memory 247 MB (PC3200 DDR SDRAM)
BIOS Type Award (05/19/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor LG StudioWorks / HiSync 700B [17" CRT] (164240879)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [B-0]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive IC35L060AVV207-0 (60 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive Moser Baer SW-601 USB Device (972 MB, USB)
Optical Drive Moser Baer SW-601 USB Device
Optical Drive SAMSUNG CD-ROM SC-148C (48x CD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (FAT32) 9991 MB (6945 MB free)
D: (FAT32) 9991 MB (9898 MB free)
E: (FAT32) 15931 MB (15927 MB free)
Total Size 35.1 GB (32.0 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [B-0]
USB Device USB Mass Storage Device


Debug - Unknown

Motherboard 05/19/2004-i845G-ITE8712-6A69VX3LC-00
Motherboard Intel 845GL/GV, -002
Optical Moser Baer SW-601 USB Device


plzzz help me