Multimedia Audio Controller problem

[Insanity]

Here is my scenario:

Just recently installed a new hard drive on my laptop, my original one developed several bad sectors. I reinstall Windows XP from the OS Disc provided when I purchased the laptop. On Gateway's website, I've found all the driver downloads needed and have installed them, except for the sound downloads, I consistently get an error message.

Currently under Device Manager, I have "Multimedia Audio Controller" listed under "Other Devices" with a yellow !, and my laptop does little more then beep. Everything else seems to be functioning fine except audio. I've been in touch with Gateway Tech Support, and here's what I've done so far.

1: redownloaded files and attempted to install again
2: uninstall all audio devices, redownloaded files and attempted to install under Safe Mode
3: underwent the Destructive Restore process (formats harddrive) from the OS Disc again, reinstalled files

The error I get is after running the Setup.exe for the audio drivers, and restart my laptop to complete the installation, upon restarting I get an error message:

This system does not support the driver you are attempting to install.

Gateway is still investigating it, I am looking for other assistance obviously.
The software attempt to install is from SigmaTel, whom does not support end-user products, including driver downloads.

Information (from Belarc):

System Model: Gateway MX7120 0100
OS: Windows XP Media Center Edition Service Pack 2 (build 2600)
Main Circuit Board:
Board: Gateway 65.08.00
Bus Clock: 200 megahertz
BIOS: Phoenix 65.08.00 06/28/2005

How can I resolve this issue?

[Insanity]

Processor:
2.20 gigahertz AMD Mobile Athlon 64
1024 kilobyte primary memory cache

Controllers:
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller

Bus Adaptors:
Generic CardBus Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x)

[Insanity]

FYI:
Apparently Gateway had the incorrect driver posted on their website. I've sent the correct drivers.

[mallen]

Which driver was that because I have a MX6422 with media center and it is having the same problem. Mine is out of warranty and they want money to tell me which driver to use.

[buckalecs]

hi, i have updated my packard bell (PLATINUM 6081) from windows 98se to xp pro, but i have no audio, seems to be a problem with the "MULTIMEDIA AUDIO CONTROLLER" i have used my instalation cd but to no avail,tried the packard bell site but stil no joy, any help would be appreciated,.
ran Belarc advisor and results where as follows,.


-----------------------------------------------------------------------

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC P180114601
System Serial Number: R682800036
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
256 kilobyte tertiary memory cache Board: Micro-Star Inc. MS-6309 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
37.42 Gigabytes Hard Drive Free Space

_NEC DVD-ROM DV-5700A [CD-ROM drive]
GENERIC FREECOM24D [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380012A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV1FN0M, rev 4.04, SMART Status: Healthy 384 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' has 128 MB
Slot '2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 37.42 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Colin 28/06/2008 16:37:49 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVidia Riva 128/128ZX [Display adapter]
Default Monitor
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) Hauppauge WinTV 878/9 WDM Aux Driver
Hauppauge WinTV 878/9 WDM Video Driver
Unimodem Half-Duplex Audio Device
Communications Other Devices
Lucent Win Modem


Realtek RTL8139/810x Family Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:08:54:3B:F2:38
USB Cable Modem 351000
primary Auto IP Address: 86.12.244.208 / 22
Gateway: 86.12.244.1
Dhcp Server: 62.254.32.21
Physical Address: 00:02:8A:10:C2:11

Networking Dns Servers: 194.168.4.100
194.168.8.100
Radialpoint Filter
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Microsoft PS/2 Mouse
NT Apm/Legacy Interface Node
USB Root Hub (2x)

[bookworm]

Originally Posted by buckalecs

hi, i have updated my packard bell (PLATINUM 6081) from windows 98se to xp pro, but i have no audio, seems to be a problem with the "MULTIMEDIA AUDIO CONTROLLER" i have used my instalation cd but to no avail,tried the packard bell site but stil no joy, any help would be appreciated,.
ran Belarc advisor and results where as follows,.


-----------------------------------------------------------------------

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC P180114601
System Serial Number: R682800036
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
256 kilobyte tertiary memory cache Board: Micro-Star Inc. MS-6309 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
37.42 Gigabytes Hard Drive Free Space

_NEC DVD-ROM DV-5700A [CD-ROM drive]
GENERIC FREECOM24D [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380012A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV1FN0M, rev 4.04, SMART Status: Healthy 384 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' has 128 MB
Slot '2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 37.42 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Colin 28/06/2008 16:37:49 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVidia Riva 128/128ZX [Display adapter]
Default Monitor
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) Hauppauge WinTV 878/9 WDM Aux Driver
Hauppauge WinTV 878/9 WDM Video Driver
Unimodem Half-Duplex Audio Device
Communications Other Devices
Lucent Win Modem


Realtek RTL8139/810x Family Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:08:54:3B:F2:38
USB Cable Modem 351000
primary Auto IP Address: 86.12.244.208 / 22
Gateway: 86.12.244.1
Dhcp Server: 62.254.32.21
Physical Address: 00:02:8A:10:C2:11

Networking Dns Servers: 194.168.4.100
194.168.8.100
Radialpoint Filter
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Microsoft PS/2 Mouse
NT Apm/Legacy Interface Node
USB Root Hub (2x)

Your model has a sound card, go here and register at DriverGuide
http://members.driverguide.com/ums/index.php?action=r

log in say no to all offers

Search Wizard
Sound Card
Manufacturer - select letter a
scroll to Aztech Labs
click Select Company
No: 23 is your audio driver

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow