Multimedia Audio Controller problem
12-06-2007, 08:44 AM
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Registered User
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Join Date: Dec 2007
Posts: 3
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Multimedia Audio Controller problem
Here is my scenario:
Just recently installed a new hard drive on my laptop, my original one developed several bad sectors. I reinstall Windows XP from the OS Disc provided when I purchased the laptop. On Gateway's website, I've found all the driver downloads needed and have installed them, except for the sound downloads, I consistently get an error message.
Currently under Device Manager, I have "Multimedia Audio Controller" listed under "Other Devices" with a yellow !, and my laptop does little more then beep. Everything else seems to be functioning fine except audio. I've been in touch with Gateway Tech Support, and here's what I've done so far.
1: redownloaded files and attempted to install again
2: uninstall all audio devices, redownloaded files and attempted to install under Safe Mode
3: underwent the Destructive Restore process (formats harddrive) from the OS Disc again, reinstalled files
The error I get is after running the Setup.exe for the audio drivers, and restart my laptop to complete the installation, upon restarting I get an error message:
This system does not support the driver you are attempting to install.
Gateway is still investigating it, I am looking for other assistance obviously.
The software attempt to install is from SigmaTel, whom does not support end-user products, including driver downloads.
Information (from Belarc):
System Model: Gateway MX7120 0100
OS: Windows XP Media Center Edition Service Pack 2 (build 2600)
Main Circuit Board:
Board: Gateway 65.08.00
Bus Clock: 200 megahertz
BIOS: Phoenix 65.08.00 06/28/2005
How can I resolve this issue?
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12-06-2007, 09:16 AM
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Registered User
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Join Date: Dec 2007
Posts: 3
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Additional Belarc Info
Processor:
2.20 gigahertz AMD Mobile Athlon 64
1024 kilobyte primary memory cache
Controllers:
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller
Bus Adaptors:
Generic CardBus Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x)
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12-06-2007, 11:24 AM
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Registered User
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Join Date: Dec 2007
Posts: 3
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FYI:
Apparently Gateway had the incorrect driver posted on their website. I've sent the correct drivers.
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04-17-2008, 11:47 AM
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Registered User
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Join Date: Apr 2008
Posts: 2
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Driver
Which driver was that because I have a MX6422 with media center and it is having the same problem. Mine is out of warranty and they want money to tell me which driver to use.
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06-29-2008, 09:09 AM
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Registered User
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Join Date: Jun 2008
Posts: 2
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Multimedia audio controller
hi, i have updated my packard bell (PLATINUM 6081) from windows 98se to xp pro, but i have no audio, seems to be a problem with the "MULTIMEDIA AUDIO CONTROLLER" i have used my instalation cd but to no avail,tried the packard bell site but stil no joy, any help would be appreciated,.
ran Belarc advisor and results where as follows,.
-----------------------------------------------------------------------
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC P180114601
System Serial Number: R682800036
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
256 kilobyte tertiary memory cache Board: Micro-Star Inc. MS-6309 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
37.42 Gigabytes Hard Drive Free Space
_NEC DVD-ROM DV-5700A [CD-ROM drive]
GENERIC FREECOM24D [CD-ROM drive]
3.5" format removeable media [Floppy drive]
ST380012A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV1FN0M, rev 4.04, SMART Status: Healthy 384 Megabytes Installed Memory
Slot '0' has 256 MB
Slot '1' has 128 MB
Slot '2' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 80.02 GB 37.42 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Colin 28/06/2008 16:37:49 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVidia Riva 128/128ZX [Display adapter]
Default Monitor
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) Hauppauge WinTV 878/9 WDM Aux Driver
Hauppauge WinTV 878/9 WDM Video Driver
Unimodem Half-Duplex Audio Device
Communications Other Devices
Lucent Win Modem
Realtek RTL8139/810x Family Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:08:54:3B:F2:38
USB Cable Modem 351000
primary Auto IP Address: 86.12.244.208 / 22
Gateway: 86.12.244.1
Dhcp Server: 62.254.32.21
Physical Address: 00:02:8A:10:C2:11
Networking Dns Servers: 194.168.4.100
194.168.8.100
Radialpoint Filter
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Microsoft PS/2 Mouse
NT Apm/Legacy Interface Node
USB Root Hub (2x)
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07-01-2008, 08:40 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by buckalecs
hi, i have updated my packard bell (PLATINUM 6081) from windows 98se to xp pro, but i have no audio, seems to be a problem with the "MULTIMEDIA AUDIO CONTROLLER" i have used my instalation cd but to no avail,tried the packard bell site but stil no joy, any help would be appreciated,.
ran Belarc advisor and results where as follows,.
-----------------------------------------------------------------------
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC P180114601
System Serial Number: R682800036
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
256 kilobyte tertiary memory cache Board: Micro-Star Inc. MS-6309 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
37.42 Gigabytes Hard Drive Free Space
_NEC DVD-ROM DV-5700A [CD-ROM drive]
GENERIC FREECOM24D [CD-ROM drive]
3.5" format removeable media [Floppy drive]
ST380012A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV1FN0M, rev 4.04, SMART Status: Healthy 384 Megabytes Installed Memory
Slot '0' has 256 MB
Slot '1' has 128 MB
Slot '2' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 80.02 GB 37.42 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Colin 28/06/2008 16:37:49 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVidia Riva 128/128ZX [Display adapter]
Default Monitor
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) Hauppauge WinTV 878/9 WDM Aux Driver
Hauppauge WinTV 878/9 WDM Video Driver
Unimodem Half-Duplex Audio Device
Communications Other Devices
Lucent Win Modem
Realtek RTL8139/810x Family Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:08:54:3B:F2:38
USB Cable Modem 351000
primary Auto IP Address: 86.12.244.208 / 22
Gateway: 86.12.244.1
Dhcp Server: 62.254.32.21
Physical Address: 00:02:8A:10:C2:11
Networking Dns Servers: 194.168.4.100
194.168.8.100
Radialpoint Filter
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Microsoft PS/2 Mouse
NT Apm/Legacy Interface Node
USB Root Hub (2x)
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Your model has a sound card, go here and register at DriverGuide
http://members.driverguide.com/ums/index.php?action=r
log in say no to all offers
Search Wizard
Sound Card
Manufacturer - select letter a
scroll to Aztech Labs
click Select Company
No: 23 is your audio driver
Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow
__________________
Hope this helps 
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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08-11-2008, 01:10 AM
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Registered User
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Join Date: Aug 2008
Posts: 2
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Can you please help me man i have no sound ... and i think my drivers are all messed up what do i do?
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2400
System Service Tag: B1X2F41 (support for this PC)
Chassis Serial Number: B1X2F41
Enclosure Type: Space-saving
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corp. 0G1548 A00
Serial Number: ..CN708213CAB0Y3.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A05 12/02/2003
Drives Memory Modules c,d
36.60 Gigabytes Usable Hard Drive Capacity
378 Megabytes Hard Drive Free Space
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
SONY CD-RW CRX230EE [CD-ROM drive]
3.5" format removeable media [Floppy drive]
ST340014A [Hard drive] (36.61 GB) -- drive 0, s/n 3JX6DNWX, rev 3.16, SMART Status: Healthy 254 Megabytes Installed Memory
Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 36.60 GB 378 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/7/2008 2:11:00 PM (admin)
Gotti 8/10/2008 6:30:07 PM (admin)
Guest 8/1/2008 7:41:13 AM
local system accounts
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
HP CN10740920 [Monitor] (15.7"vis, February 2001)
Bus Adapters Multimedia
AZUNSJWO IDE Controller
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem
Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 192.168.1.103 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0D:56:60:61:A7
Networking Dns Server: 205.152.37.23
USB Human Interface Device
Creative WebCam Instant
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
PS/2 Compatible Mouse
USB Root Hub (4x)
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08-11-2008, 07:10 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by killaones1
Can you please help me man i have no sound ... and i think my drivers are all messed up what do i do?
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2400
System Service Tag: B1X2F41 (support for this PC)
Chassis Serial Number: B1X2F41
Enclosure Type: Space-saving
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corp. 0G1548 A00
Serial Number: ..CN708213CAB0Y3.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A05 12/02/2003
Drives Memory Modules c,d
36.60 Gigabytes Usable Hard Drive Capacity
378 Megabytes Hard Drive Free Space
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
LG5810P RAZ083M SCSI CdRom Device [CD-ROM drive]
SONY CD-RW CRX230EE [CD-ROM drive]
3.5" format removeable media [Floppy drive]
ST340014A [Hard drive] (36.61 GB) -- drive 0, s/n 3JX6DNWX, rev 3.16, SMART Status: Healthy 254 Megabytes Installed Memory
Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 36.60 GB 378 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/7/2008 2:11:00 PM (admin)
Gotti 8/10/2008 6:30:07 PM (admin)
Guest 8/1/2008 7:41:13 AM
local system accounts
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
HP CN10740920 [Monitor] (15.7"vis, February 2001)
Bus Adapters Multimedia
AZUNSJWO IDE Controller
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem
Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 192.168.1.103 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0D:56:60:61:A7
Networking Dns Server: 205.152.37.23
USB Human Interface Device
Creative WebCam Instant
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
PS/2 Compatible Mouse
USB Root Hub (4x)
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go here to Dell http://support.euro.dell.com/support...id=-1&impid=-1
3 audio drivers listed
I/O plate - ADI 198x driver
Expansion slot - one of the 2 Sound Blaster drivers
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG
click image to focus
Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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08-20-2008, 01:05 PM
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Registered User
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Join Date: Aug 2008
Posts: 1
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i have deleted some unwanted programs now my multimedia control device is coming up wit yellow markers
Intel celeron(r) Cpu 2.80 GHZ
XP home Edition Version 2002 service pk 3
Hard drive 232 GB
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08-22-2008, 10:51 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by begee88
i have deleted some unwanted programs now my multimedia control device is coming up wit yellow markers
Intel celeron(r) Cpu 2.80 GHZ
XP home Edition Version 2002 service pk 3
Hard drive 232 GB
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need more info Get Belarc, copy and paste the report, but omit the Software License and Win Update section
http://www.belarc.com/free_download.html
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-20-2008, 06:58 AM
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Registered User
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Join Date: Oct 2008
Posts: 1
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Insanity, we are in the same boat, but what's the correct audio(multimedia) driver for the MX7120?
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10-20-2008, 07:13 AM
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Registered User
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Join Date: Jul 2008
Location: USA-Georgia
Posts: 433
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Quote:
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Originally Posted by HeWhoIs
Insanity, we are in the same boat, but what's the correct audio(multimedia) driver for the MX7120?
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Have you tried the drivers--> Here ?
__________________
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