Help! I have no sound from my gateway 500s!!

[flet97]

Hello everyone, I just restored my computer and I lost the drivers disk, and I can't get no sound, I don't know where I can download a sound driver.. I have a Gateway 500s I bought this computer back in 2002, the serial number is 0027558968 if someone could help me I would greatly appreciate it Thanks!!

[bookworm]

Originally Posted by flet97

Hello everyone, I just restored my computer and I lost the drivers disk, and I can't get no sound, I don't know where I can download a sound driver.. I have a Gateway 500s I bought this computer back in 2002, the serial number is 0027558968 if someone could help me I would greatly appreciate it Thanks!!

your serial number does not have any drivers, these are the drivers for a 500S model, but used a different serial number
http://support.gateway.com/support/d...s=Windows%20XP

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow

[flet97]

when I clicked the link you gave it just sent me to the page where it ask for my serial number.. I don't know too much about computers but It says something about Unimodem Half-duplex Audio device, and I see something else that says Legacy Audio Drivers. I was just looking in the Device Manager and seen this.

[bookworm]

Originally Posted by flet97

when I clicked the link you gave it just sent me to the page where it ask for my serial number.. I don't know too much about computers but It says something about Unimodem Half-duplex Audio device, and I see something else that says Legacy Audio Drivers. I was just looking in the Device Manager and seen this.

Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates. See if it gives any clues
http://www.belarc.com/free_download.html

[flet97]

Computer Profile Summary
Computer Name: Vincent-27d98np (in HOME) — 500s
Profile Date: Wednesday, July 02, 2008 11:13:26 PM
Advisor Version: 7.2x
Windows Logon: Owner


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600) Gateway E-2000 4000792
System Serial Number: 0027558968
Chassis Serial Number: 0027558968
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-203
Serial Number: ABRG22518773
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0009.P03.0204300808 04/30/2002
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
71.36 Gigabytes Hard Drive Free Space

LITE-ON LTR-24102B [CD-ROM drive]
MATSHITA DVD-ROM SR-8588 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-53CAA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E2321474, rev 17.07W17, SMART Status: Healthy 254 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 71.36 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 7/2/2008 1:20:24 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Gateway FPD1975W [Monitor] (19.1"vis, s/n X66 50H 24532, June 2006)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Standard Universal PCI to USB Host Controller (3x) Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 75.107.30.7 / 23
Gateway: 75.107.30.1
Dhcp Server: 10.236.40.14
Physical Address: 00:03:47:291:C7

Networking Dns Server: 75.104.96.61
USB Human Interface Device
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
WinDriver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
WildBlue Security Center 7.03 Version 7.03
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

[bookworm]

Originally Posted by flet97

Computer Profile Summary
Computer Name: Vincent-27d98np (in HOME) — 500s
Profile Date: Wednesday, July 02, 2008 11:13:26 PM
Advisor Version: 7.2x
Windows Logon: Owner


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600) Gateway E-2000 4000792
System Serial Number: 0027558968
Chassis Serial Number: 0027558968
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-203
Serial Number: ABRG22518773
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0009.P03.0204300808 04/30/2002
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
71.36 Gigabytes Hard Drive Free Space

LITE-ON LTR-24102B [CD-ROM drive]
MATSHITA DVD-ROM SR-8588 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-53CAA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E2321474, rev 17.07W17, SMART Status: Healthy 254 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 71.36 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 7/2/2008 1:20:24 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Gateway FPD1975W [Monitor] (19.1"vis, s/n X66 50H 24532, June 2006)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Standard Universal PCI to USB Host Controller (3x) Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 75.107.30.7 / 23
Gateway: 75.107.30.1
Dhcp Server: 10.236.40.14
Physical Address: 00:03:47:291:C7

Networking Dns Server: 75.104.96.61
USB Human Interface Device
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
WinDriver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
WildBlue Security Center 7.03 Version 7.03
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

This Soundmax driver from gateway is the one you need http://support.gateway.com/support/d...406&type=10096

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow

[flet97]

Ok when I opened up the device manager and click Sound, video, and game controllers. it didn't say the SoundMax Integrated Digital audio no where. this is all thats listed under The Sound, Video and Game Controllers tab.

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Unimodem Half-Duplex Audio Device
Video Codecs

[bookworm]

Originally Posted by flet97

Ok when I opened up the device manager and click Sound, video, and game controllers. it didn't say the SoundMax Integrated Digital audio no where. this is all thats listed under The Sound, Video and Game Controllers tab.

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Unimodem Half-Duplex Audio Device
Video Codecs

anything yellow flagged in Device Manager ?

[flet97]

Yes the Other Devices Tab has a yellow question mark, and the drop down box says Multimedia Audio Controller has a yellow question mark and Exclamation mark.

[bookworm]

Originally Posted by flet97

Yes the Other Devices Tab has a yellow question mark, and the drop down box says Multimedia Audio Controller has a yellow question mark and Exclamation mark.

go here to Intel and install their audio driver
http://downloadcenter.intel.com/Deta...nal &lang=eng

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow

[flet97]

I tried the Intel driver and it said driver not found..

[bookworm]

Originally Posted by flet97

I tried the Intel driver and it said driver not found..

try installing this way, use the If No Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow instructions

[h0z]

hey seen this thread and i hope some one still checks it. i got this PC from a friend to fix. it was thrown together by some one who shouldnt be puttin PC's together put it that way lol. but its not in orginial case but i think its a Gateway E-2000, this is the serial i get GTW0028844013, i installed a fresh copy of windows XP pro, i had to find video/network/audio drivers but i cant find audio drivers to save my life. i have tryed realtek, SoundMAX, but none work....anyone got any idea's please help





Computer Profile Summary
Computer Name: Main-37ed13dd97 (in WORKGROUP)
Profile Date: Wednesday, August 20, 2008 12:46:02 AM
Advisor Version: 7.2x
Windows Logon: moody


Operating System System Model
Windows XP Professional Service Pack 3 Gateway E-2000 4000792
System Serial Number: 0028844013
Chassis Serial Number: 0028844013
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-301
Serial Number: ABRG23959548
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
30.01 Gigabytes Usable Hard Drive Capacity
24.53 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-408B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Kingston DataTraveler 2.0 USB Device [Hard drive] (1.99 GB) -- drive 2
WDC WD300AB-00BVA0 [Hard drive] (30.02 GB) -- drive 0, s/n WD-WMA7H3181330, rev 21.01H21, SMART Status: Healthy 766 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 30.01 GB 24.53 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 8/19/2008 11:16:12 PM (admin)
moody 8/19/2008 11:31:56 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce FX 5200 [Display adapter]
Envision H22W [Monitor] (21.7"vis, s/n J9779CA007256, September 2007)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller Multimedia Audio Controller
Communications Other Devices

Intel(R) PRO/100 VE Network Connection

HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Composite Device
USB Mass Storage Device
USB Root Hub (7x)

[bookworm]

Originally Posted by h0z

hey seen this thread and i hope some one still checks it. i got this PC from a friend to fix. it was thrown together by some one who shouldnt be puttin PC's together put it that way lol. but its not in orginial case but i think its a Gateway E-2000, this is the serial i get GTW0028844013, i installed a fresh copy of windows XP pro, i had to find video/network/audio drivers but i cant find audio drivers to save my life. i have tryed realtek, SoundMAX, but none work....anyone got any idea's please help





Computer Profile Summary
Computer Name: Main-37ed13dd97 (in WORKGROUP)
Profile Date: Wednesday, August 20, 2008 12:46:02 AM
Advisor Version: 7.2x
Windows Logon: moody


Operating System System Model
Windows XP Professional Service Pack 3 Gateway E-2000 4000792
System Serial Number: 0028844013
Chassis Serial Number: 0028844013
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-301
Serial Number: ABRG23959548
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
30.01 Gigabytes Usable Hard Drive Capacity
24.53 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-408B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Kingston DataTraveler 2.0 USB Device [Hard drive] (1.99 GB) -- drive 2
WDC WD300AB-00BVA0 [Hard drive] (30.02 GB) -- drive 0, s/n WD-WMA7H3181330, rev 21.01H21, SMART Status: Healthy 766 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 30.01 GB 24.53 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 8/19/2008 11:16:12 PM (admin)
moody 8/19/2008 11:31:56 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce FX 5200 [Display adapter]
Envision H22W [Monitor] (21.7"vis, s/n J9779CA007256, September 2007)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller Multimedia Audio Controller
Communications Other Devices

Intel(R) PRO/100 VE Network Connection

HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Composite Device
USB Mass Storage Device
USB Root Hub (7x)

this is the audio for the Intel board http://downloadcenter.intel.com/Deta...nal &lang=eng

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions