No Sound - codecs messed up or missing?

sjarvis22 · #1 12-14-2007, 12:53 PM

The sound on my computer will only come out of a USB headset that I have plugged in for VOIP. Speakers that I plug in are not recognized in the audio settings; the headset is the only option there. In Device Manager, under Sound, Video and Game Controllers, all the drivers are said to be functioning properly. I have messed with it some, trying to install codecs which may not have been the correct ones, following other people's progress in forums, and have hopefully uninstalled those correctly.
Can you Please Help?
Here is my data from Belarc (I had to remove some SP3 entries as the message was first reported too long to post):

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz AMD Athlon 64 X2 Dual Core
256 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: NF-MCP61
Bus Clock: 201 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/03/2007
Drives Memory Modules c,d
597.47 Gigabytes Usable Hard Drive Capacity
428.50 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-H10A [CD-ROM drive]
TSSTcorp CD-RW TS-H292B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

MAXTOR STM3320620AS [Hard drive] (320.07 GB) -- drive 0
ST3300822AS [Hard drive] (300.07 GB) -- drive 1 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 1) 300.06 GB 194.92 GB free
d: (NTFS on drive 0) 297.41 GB 233.57 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
QBDataServiceUser17 12/13/2007 11:37:23 PM
SH 12/13/2007 11:42:01 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
LogMeInRemoteUser never (admin)
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Adobe PDF Converter on My Documents\*.pdf
Amyuni Document Converter 2.51 on Microsoft Document Imaging Writer Port:
Black Ice Color Driver on IcePortCR:
Black Ice TIFF Driver on IcePortMR:
Canon i850 on USB001
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) LogMeIn Mirror Driver [Display adapter]
RADEON 9200 LE Family (Microsoft Corporation) [Display adapter]
ViewSonic VX2235wm [Monitor] (22.0"vis, s/n QA5065004274, December 2006)
ViewSonic VX2245wm [Monitor] (22.0"vis, s/n QD0065002716, December 2006)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller USB Audio Device
Communications Other Devices

NVIDIA nForce Networking Controller
primary Auto IP Address: 66.91.19.10 / 21
Gateway: 66.91.16.1
Dhcp Server: 10.98.64.1
Physical Address: 00:19:21:F0:F2:EE

Networking Dns Servers: 24.25.227.53
24.25.227.54
66.75.164.90
Acronis True Image Backup Archive Explorer
UltraMon Display Mirror Driver
HID-compliant consumer control device
USB Human Interface Device (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
NVIDIA Network Bus Enumerator
USB Composite Device
USB Root Hub (2x)
Virus Protection [Back to Top]
AVG 7.5.503 Version 7.5.503
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 03/13/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q886903 - Important (details...)

Installed Microsoft Hotfixes [Back to Top]
.NET Framework 2.0
KB928365 on 9/8/2007 (details...)
.NETFramework
1.1
S867460 on 9/8/2007 (details...)
M928366 on 9/8/2007 (details...)
Microsoft .NET Framework 2.0
KB928365 on 9/8/2007 (details...)
MSXML 2
SP6
KB887606_26 on 9/9/2007 (details...)
MSXML4SP2
Q927978 on 9/8/2007 (details...)
Q936181 on 9/8/2007 (details...)
Office Professional Edition 2003
KB907417 on 9/8/2007 (details...)
KB923618[SP] on 12/13/2007 (details...)
KB943591 on 12/12/2007 (details...)
KB943649 on 12/12/2007 (details...)
Step By Step Interactive Training
SP2
KB923723 on 9/9/2007 (details...)
WGA
SP0
KB892130 on 9/9/2007 (details...)
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 9/9/2007 (details...)
Windows Media Player 11
KB936782_WMP11 (details...)
KB939683 (details...)
SP0
KB939683 on 9/9/2007 (details...)
SP2
KB936782_WMP11 on 9/9/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 9/9/2007 (details...)
Windows Media Player
SP0
KB911564 on 9/9/2007 (details...)
Windows Presentation Foundation
KB932471 on 9/8/2007 (details...)
Windows XP
KB941569 (details...)
SP-1
KB909520 on 9/9/2007 (details...)
SP0
KB937143-IE7 on 9/9/2007 (details...)
KB938127-IE7 on 9/9/2007 (details...)
KB939653-IE7 on 10/10/2007 (details...)
KB941569 on 12/12/2007 (details...)
KB942615-IE7 on 12/12/2007 (details...)
SP10
MSCOMPPACKV1 on 9/9/2007 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP1
KB923800 on 9/9/2007 (details...)
SP3
KB319740 on 9/9/2007 (details...)
KB873339 on 9/9/2007 (details...)
KB884020 on 9/9/2007 (details...)
KB884883 on 9/9/2007 (details...)
KB885626 on 9/9/2007 (details...)
KB885836 on 9/9/2007 (details...)
KB886185 on 9/9/2007 (details...)
KB886677 on 9/9/2007 (details...)
KB886716 on 9/9/2007 (details...)
KB887472 on 9/9/2007 (details...)
KB887742 on 9/9/2007 (details...)
KB888302 on 9/9/2007 (details...)
KB889527 on 9/9/2007 (details...)
KB890859 on 9/9/2007 (details...)
KB891781 on 9/9/2007 (details...)
KB893756 on 9/9/2007 (details...)
KB893803V2 on 9/9/2007 (details...)
KB894395 on 9/9/2007 (details...)
KB896256 on 9/9/2007 (details...)
KB896344 on 9/9/2007 (details...)
KB896358 on 9/9/2007 (details...)
KB896423 on 9/9/2007 (details...)
KB896428 on 9/9/2007 (details...)
KB896626 on 9/9/2007 (details...)
KB897338 on 9/9/2007 (details...)
KB897663 on 9/9/2007 (details...)
KB898461 on 9/9/2007 (details...)
KB898900 on 9/9/2007 (details...)
KB899587 on 9/9/2007 (details...)
KB899589 on 9/9/2007 (details...)
KB899591 on 9/9/2007 (details...)
KB900485 on 9/9/2007 (details...)
KB900725 on 9/9/2007 (details...)
KB901017 on 9/9/2007 (details...)
KB901190 on 9/9/2007 (details...)
KB901214 on 9/9/2007 (details...)
KB902400 on 9/9/2007 (details...)
KB903234 on 9/9/2007 (details...)
KB904412 on 9/9/2007 (details...)
KB904706 on 9/9/2007 (details...)
KB904942 on 9/9/2007 (details...)
KB905414 on 9/9/2007 (details...)
KB905749 on 9/9/2007 (details...)

pip22 · #2 12-16-2007, 05:15 AM

There's no mention of a sound device in your belarc report which means either the driver is not installed (in which case it would show as "unknown device" in Device Manager", or that the soundcard is broken (Device Manager won't tell you that, it only lists installed drivers and driver errors). However, the belarc report also does not give us enough info regarding the motherboard manufacturer which is required to get the correct driver. The only reference is "board NF-MCP61" but no manufacturer. What is the make and model of your PC? If it's custom-built your best option is to fit a new soundcard which comes with it's own driver CD.

sjarvis22 · #3 12-17-2007, 11:07 AM

Thank you for replying....it is custom-built, and I will try adding a sound card.