Intel 82801AA AC97 audio problem
12-17-2007, 02:16 AM
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Posts: 15
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Intel 82801AA AC97 audio problem
I upgraded from windows me to windows xp sp2. My audio was working after the upgrade. I was using msn messenger to communicate over the internet. The last time the audio worked was when I tried MS netmeeting and turned up the volume in netmeeting. I have since uninstalled netmeeting and installed several different drivers, avance, realtek, ect. No help.The speakers work when connected to a laptop I have. When I try to play an MP3 in musicmatch jukebox, I get the error- WaveOut format not supported. Everything is greyed out. In device manager everything shows as working properly. Bios is enabled. Here is the everest log:
Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PAT-PC (Pat-PC)
Generator default
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-12-17
Time 01:54
Summary
--------------------------------------------------------------------------------
Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PAT-PC (Pat-PC)
User Name default
Motherboard:
CPU Type Intel Pentium IIIE, 800 MHz (8 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Whitney i810E
System Memory 256 MB (SDRAM)
BIOS Type AMI (09/26/00)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter Intel(R) 82810E Graphics Controller (Microsoft Corporation) (32 MB)
3D Accelerator Intel i752
Monitor IBM 6332 E74 [17" CRT] (66-BH511)
Multimedia:
Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter [B-1]
Audio Adapter MPU-401-compatible
PLEEEEEEESSSSE HEEEELP ME, THANKS SY 
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12-29-2007, 01:42 PM
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Posts: 15
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Under the sounds & audio device properties icon:
VOLUME/no audio device
AUDIO/SOUND PLAYBACK/no playback devices
/SOUND RECORDING/no recording devices
/MIDI MUSIC PLAYBACK/no midi playback devices
VOICE/VOICE PLAYBACK/no playback devices
VOICE/VOICE RECORDING/no recording devices
HARDWARE/INTEL 82801AA AC97 AUDIO CONTROLLER/device properties/manufacturer-Intel, location/PCI bus 0, device 31, function 5
device status:this device is working properly
Thanks SY
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12-29-2007, 01:50 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
I upgraded from windows me to windows xp sp2. My audio was working after the upgrade. I was using msn messenger to communicate over the internet. The last time the audio worked was when I tried MS netmeeting and turned up the volume in netmeeting. I have since uninstalled netmeeting and installed several different drivers, avance, realtek, ect. No help.The speakers work when connected to a laptop I have. When I try to play an MP3 in musicmatch jukebox, I get the error- WaveOut format not supported. Everything is greyed out. In device manager everything shows as working properly. Bios is enabled. Here is the everest log:
Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PAT-PC (Pat-PC)
Generator default
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-12-17
Time 01:54
Summary
--------------------------------------------------------------------------------
Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PAT-PC (Pat-PC)
User Name default
Motherboard:
CPU Type Intel Pentium IIIE, 800 MHz (8 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Whitney i810E
System Memory 256 MB (SDRAM)
BIOS Type AMI (09/26/00)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter Intel(R) 82810E Graphics Controller (Microsoft Corporation) (32 MB)
3D Accelerator Intel i752
Monitor IBM 6332 E74 [17" CRT] (66-BH511)
Multimedia:
Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter [B-1]
Audio Adapter MPU-401-compatible
PLEEEEEEESSSSE HEEEELP ME, THANKS SY |
Check this out
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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12-29-2007, 02:45 PM
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Posts: 15
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It was already started and set to automatic. Thanks Bookworm for the prompt response. Sy
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12-29-2007, 02:49 PM
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Posts: 15
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The only time I hear a sound from the speakers, is when I uninstall 82801AA audio controller, reboot and new hardware wizard detects multimedia controller and installs KSOLAY.AX. I hear a brief sound while installing. Hope this helps. SY
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12-29-2007, 02:57 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
The only time I hear a sound from the speakers, is when I uninstall 82801AA audio controller, reboot and new hardware wizard detects multimedia controller and installs KSOLAY.AX. I hear a brief sound while installing. Hope this helps. SY
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Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG
What make and model is your comp, if not sure Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates
http://www.belarc.com/free_download.html
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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12-29-2007, 04:04 PM
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Registered User
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Join Date: Dec 2007
Posts: 15
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Belarc advisor:
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) IBM Corporation IBM Personal Computer
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache No details available
Drives Memory Modules c,d
29.05 Gigabytes Usable Hard Drive Capacity
1.18 Gigabytes Hard Drive Free Space
LG CD-RW CED-8080B [CD-ROM drive]
SAMSUNG DVD-ROM SD-608 [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Maxtor 33073H3 [Hard drive] (30.00 GB) -- drive 0, s/n L3H7MD2C, rev YAH814Y0, SMART Status: Healthy 256 Megabytes Installed Memory
Local Drive Volumes
c: (on drive 0) 29.05 GB 1.18 GB free
Logins Network Drives
NT AUTHORITY\LOCAL SERVICE
NT AUTHORITY\NETWORK SERVICE
PAT-PC\default
Installed Microsoft Hotfixes Printers
DataAccess
KB870669 (details...)
Q318203 (details...) on 06/29/02
DirectX
KB904706 (details...)
Internet Explorer
SP2 (SP2)
Windows Media Player
KB917734 (details...) Reinstall!
WM308567 (details...)
WM320920 (details...)
WM885492 (details...)
Windows XP
SP3
KB890859 (details...) on 12/14/07
KB893803V2 (details...) on 12/14/07
KB894391 (details...) on 12/14/07
KB898461 (details...) on 12/14/07
KB908519 (details...) on 12/14/07
KB914389 (details...) on 12/14/07
KB920683 (details...) on 12/14/07
KB928843 (details...) on 12/14/07
KB944653 (details...) on 12/14/07
Click here to see all available security Hotfixes.
Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification Canon i960 on USB001
Controllers Display
Standard floppy disk controller
Intel(R) 82801AA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82810E Graphics Controller (Microsoft Corporation) [Display adapter]
IBM E74 [Monitor] (15.7"vis, s/n 66-BH511, July 2000)
Bus Adapters Multimedia
Intel(R) 82801AA USB Universal Host Controller Intel(r) 82801AA AC'97 Audio Controller
Microsoft Audio Compression Manager
MPU-401 Compatible MIDI Device
Standard Game Port
Communications Other Devices
Dell Data Fax Modem
Accton EN1207D Series PCI Fast Ethernet Adapter
Network Card MAC Address: 00:10:B5:A3:C5:66
Network IP Address: 192.168.1.101 / 24 USB Human Interface Device
Hewlett Packard ScanJet 5300C
PC/AT PS/2 Keyboard (84-Key)
HID-compliant mouse
Generic USB Hub
USB Root Hub
The audio plugs are ON the I/O Plate
Thanks again SY
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12-30-2007, 11:14 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
Belarc advisor:
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) IBM Corporation IBM Personal Computer
Processor a Main Circuit Board b
800 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache No details available
Drives Memory Modules c,d
29.05 Gigabytes Usable Hard Drive Capacity
1.18 Gigabytes Hard Drive Free Space
LG CD-RW CED-8080B [CD-ROM drive]
SAMSUNG DVD-ROM SD-608 [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Maxtor 33073H3 [Hard drive] (30.00 GB) -- drive 0, s/n L3H7MD2C, rev YAH814Y0, SMART Status: Healthy 256 Megabytes Installed Memory
Local Drive Volumes
c: (on drive 0) 29.05 GB 1.18 GB free
Logins Network Drives
NT AUTHORITY\LOCAL SERVICE
NT AUTHORITY\NETWORK SERVICE
PAT-PC\default
Installed Microsoft Hotfixes Printers
DataAccess
KB870669 (details...)
Q318203 (details...) on 06/29/02
DirectX
KB904706 (details...)
Internet Explorer
SP2 (SP2)
Windows Media Player
KB917734 (details...) Reinstall!
WM308567 (details...)
WM320920 (details...)
WM885492 (details...)
Windows XP
SP3
KB890859 (details...) on 12/14/07
KB893803V2 (details...) on 12/14/07
KB894391 (details...) on 12/14/07
KB898461 (details...) on 12/14/07
KB908519 (details...) on 12/14/07
KB914389 (details...) on 12/14/07
KB920683 (details...) on 12/14/07
KB928843 (details...) on 12/14/07
KB944653 (details...) on 12/14/07
Click here to see all available security Hotfixes.
Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification Canon i960 on USB001
Controllers Display
Standard floppy disk controller
Intel(R) 82801AA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82810E Graphics Controller (Microsoft Corporation) [Display adapter]
IBM E74 [Monitor] (15.7"vis, s/n 66-BH511, July 2000)
Bus Adapters Multimedia
Intel(R) 82801AA USB Universal Host Controller Intel(r) 82801AA AC'97 Audio Controller
Microsoft Audio Compression Manager
MPU-401 Compatible MIDI Device
Standard Game Port
Communications Other Devices
Dell Data Fax Modem
Accton EN1207D Series PCI Fast Ethernet Adapter
Network Card MAC Address: 00:10:B5:A3:C5:66
Network IP Address: 192.168.1.101 / 24 USB Human Interface Device
Hewlett Packard ScanJet 5300C
PC/AT PS/2 Keyboard (84-Key)
HID-compliant mouse
Generic USB Hub
USB Root Hub
The audio plugs are ON the I/O Plate
Thanks again SY
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Go here to Intel, No:6 INF Update Utility - install then Restart your comp, then install audio again
http://downloadcenter.intel.com/filt...4&submit=Go%21
Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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12-30-2007, 12:53 PM
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Registered User
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Join Date: Dec 2007
Posts: 15
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I tried to install the #6 INF update utility, during setup I got the following information window: The current operating system supports the Intel chipset devices on your system. No INF update is needed.
SY thans again Bookworm
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12-30-2007, 06:46 PM
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Registered User
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Join Date: Dec 2007
Posts: 15
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Mobo ID-Intel Whitney 1.0
63-0104-001259-00101111-071595-Whitney$1AAEY083IN810EP
Bios version-1.5 American Megatrends IN810EP 09/26/00
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12-31-2007, 06:29 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
Mobo ID-Intel Whitney 1.0
63-0104-001259-00101111-071595-Whitney$1AAEY083IN810EP
Bios version-1.5 American Megatrends IN810EP 09/26/00
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Hunt over the comp for a serial or model number IBM are usually shown as eg: 2668-KHU
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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01-03-2008, 01:00 PM
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Registered User
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Join Date: Dec 2007
Posts: 15
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Thanks Bookworm,
IBM
machine type-2276
model-CTO
Serial#-1146067
Config ID-CF21449
Hope this helps, SY
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01-03-2008, 04:08 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
Thanks Bookworm,
IBM
machine type-2276
model-CTO
Serial#-1146067
Config ID-CF21449
Hope this helps, SY
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Go here to Lenovo. this is your audio driver from IBM, it's for Win2K so should work in Win XP http://www-307.ibm.com/pc/support/si...&validate=true
Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
01-03-2008, 06:39 PM
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Registered User
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Join Date: Dec 2007
Posts: 15
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I downloaded d64z16us.exe. I uninstalled the current driver Intel 82801AA AC97 audio driver 5.1.2535.0, restarted detected new hardware and installed the driver I downloaded d64z16us.exe. SEE:
Name: SoundMax Intregated Digital Audio
Analog Devices Inc. SoundMAX 1885 WDM audio driver
for Microsoft Windows 98SE, Me, 2000
version 5.12.01.3002
but still under device manager it shows no audio, recording, midi or playback devices. Under hardware tab device properties:
Manufacture: Analog Devices Inc.
Location: PCI Bus 0, device 31, function 5
Device Status: This device is working properly
Still No Audio, SY
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01-03-2008, 06:48 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 10,256
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Quote:
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Originally Posted by sybarite
I downloaded d64z16us.exe. I uninstalled the current driver Intel 82801AA AC97 audio driver 5.1.2535.0, restarted detected new hardware and installed the driver I downloaded d64z16us.exe. SEE:
Name: SoundMax Intregated Digital Audio
Analog Devices Inc. SoundMAX 1885 WDM audio driver
for Microsoft Windows 98SE, Me, 2000
version 5.12.01.3002
but still under device manager it shows no audio, recording, midi or playback devices. Under hardware tab device properties:
Manufacture: Analog Devices Inc.
Location: PCI Bus 0, device 31, function 5
Device Status: This device is working properly
Still No Audio, SY
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Look at this on how to install, don't remove the Intel 82801AA AC97,
check these out
Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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