No Sound On Because Of New Hard Drive

[diegoperug]

I had to send my computer to get its hard drive replaced.. its a Gateway MX6445. and now the sound does not work.. and the drivers at gateway.com do not work.. only the one for the wireless.. any suggestions please?

[EEAndersen]

Did you replace the HD because it was full or because it failed? If it was full, your technicians should have copied all the information from the first HD to the second OK.

Does your video work as before?

Navigate to Device Manager and delete the reference to the sound - it should show as a exclamation mark or a question mark.

Reboot and let Windoze Plug and Play do it's thing. If you are prompted for a driver location, try c:\windows\inf, c:\windows, or c:\windows\system32

[bookworm]

Originally Posted by diegoperug

I had to send my computer to get its hard drive replaced.. its a Gateway MX6445. and now the sound does not work.. and the drivers at gateway.com do not work.. only the one for the wireless.. any suggestions please?

Look at this, it appears to be a solution, this ones tricky, download the Conexant from gateway, unzip and make a note of where the files are stored

For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

Realtek is here http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions