Sound Driver won't install.

darkfirec · #1 06-16-2008, 05:35 PM

Hi, I'm running Windows XP pro sp2 and whenever I try to install my sound drivers i would get a error message saying
"The software you are installing for this hardware:

Realtek AC'97 Audio

has not passed Windows Logo testing to verify it's compatibility
with Windows XP."

Then it gives me the option to continue anyway to stop the installation. If I click continue anyway, my computer would automatically reboot in the middle of the installation. I've tried downloading the drivers from the realtek website but they still refuse to install. Halp Plx!

darkfirec · #2 06-16-2008, 05:42 PM

Belarc report
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) HP Pavilion 04 P8562A-ABA 522N 30000TG101COROL
System Serial Number: MX22303474 NA700
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
1.80 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4G-LA REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. 3.02 05/08/2002
Drives Memory Modules c,d
61.46 Gigabytes Usable Hard Drive Capacity
2.07 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-224B [CD-ROM drive]
SAMSUNG DVD-ROM SD-616F [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 4D060H3 [Hard drive] (61.48 GB) -- drive 0, s/n D3HGZ99E, rev DAH017K0, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 56.23 GB 1.09 GB free
d: (FAT32 on drive 0) 5.23 GB 982 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/16/2008 6:10:41 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9200 PRO Family (Microsoft Corporation) [Display adapter]
RADEON 9200 PRO SEC Family (Microsoft Corporation) [Display adapter]
Default Monitor
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Multimedia Audio Controller
Communications Other Devices
Lucent Win Modem

Compact Wireless-G USB Adapter
primary Auto IP Address: 192.168.1.11 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:1A:70:A5:EF:64
Realtek RTL8139 Family PCI Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:E0:18:7A:85:CC

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Unknown Device
USB Root Hub (4x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q923980 - Important (details...)
Q924270 - Low (details...)
Q924496 - Moderate (details...)
Q924667 - Important (details...)
Q925398 - Critical (details...)
Q925902 - Critical (details...)
Q926255 - Important (details...)
Q926436 - Important (details...)
Q927779 - Critical (details...)
Q927802 - Important (details...)
Q928255 - Important (details...)
Q928365 - Critical (details...)
Q928843 - Critical (details...)
Q929123 - Important (details...)
Q930178 - Critical (details...)
Q931261 - Critical (details...)
Q931784 - Important (details...)
Q932168 - Critical (details...)
Q933729 - Important (details...)
Q935839 - Critical (details...)
Q935840 - Critical (details...)
Q936021 - Critical (details...)
Q936782 - Important (details...)
Q937894 - Moderate (details...)
Q938127 - Critical (details...)
Q941202 - Critical (details...)
Q941569 - Critical (details...)
Q941644 - Critical (details...)
Q941693 - Important (details...)
Q943055 - Critical (details...)
Q943460 - Critical (details...)
Q943485 - Important (details...)
Q944338 - Critical (details...)
Q944653 - Important (details...)
Q945553 - Important (details...)
Q946026 - Critical (details...)
Q948590 - Critical (details...)
Q950749 - Critical (details...)
Q950759 - Critical (details...)
Q950760 - Moderate (details...)
Q950762 - Important (details...)
Q951376 - Critical (details...)
Q951698 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
no verification data SP2 (SP2)
Windows XP
SP10
passed verification MSCOMPPACKV1 on 6/15/2008 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP3
passed verification KB926239 on 6/15/2008 (details...)
No details available

Click here to see all available Microsoft security hotfixes for this computer.

[installed security hotfix] Marks a security hotfix (using the 06/10/2008 Microsoft Security Bulletin Summary)
[failing installed security hotfix] Marks a security hotFix that fails verification (a security vulnerability)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor b89b86ff
Microsoft - Internet Explorer 55274-640-8365391-23296 (Key: V2C47-MK7JD-3R89F-D2KXW-VPK3J)
Microsoft - WebFldrs XP 12345-111-1111111-09379
Microsoft - Windows XP Professional 55274-640-8365391-23296 (Key: V2C47-MK7JD-3R89F-D2KXW-VPK3J)
Software Versions (mouse over * for details, click * for location) [Back to Top]
Alexander Roshal - WinRAR archiver Version 3.71.0.0 *
AOL Service Libraries Version 1.4.9.1 *
avconverter Version 1, 0, 0, 1 *
Belarc, Inc. - Advisor Version 7.2x *
Blizzard Launcher Version 1, 6, 3, 280 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
GEMTEKS WLService Version 1, 0, 0, 9 *
GRISOFT s.r.o. - AVG Anti-Spyware Version 7, 5, 1, 43 *
Headlight Software, Inc. - GetRight Version 6.3d *
Lavasoft - Ad-Aware Service Version 7,1,0,3 *
Lavasoft AB - Ad-Aware Version 7.1.0.9 *
Lavasoft AB - Update Manager Version 1.0.0.0 *
Lavasoft ThreatWork Version 7.1 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 * Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3000 *
Microsoft Corporation - Windows Installer - Unicode Version 3.0.3790.2180 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft® .NET Framework Version 2.0.50727.42 *
mIRC Version 6.32 *
Mozilla Corporation - Firefox Version 3.0 *
VideoLAN Team - VLC media player Version 0.8.6.0 *
Viewpoint Manager Version 2, 0, 0, 54 *
Webteh - BSPlayer Pro v2.1 Version 2.1.0.0 *
Wireless Network Monitor *

davedarkstar · #3 06-16-2008, 06:49 PM

daft question but why havent you updated to get thease hotfixes
(These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.)as
stated in youre belarc,not saying this will fix youre sound but you really should keep up to date.

bookworm · #4 06-16-2008, 07:30 PM

[quote=darkfirec]Belarc report
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) HP Pavilion 04 P8562A-ABA 522N 30000TG101COROL
System Serial Number: MX22303474 NA700
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
1.80 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4G-LA REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. 3.02 05/08/2002
Drives Memory Modules c,d
61.46 Gigabytes Usable Hard Drive Capacity
2.07 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-224B [CD-ROM drive]
SAMSUNG DVD-ROM SD-616F [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 4D060H3 [Hard drive] (61.48 GB) -- drive 0, s/n D3HGZ99E, rev DAH017K0, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 56.23 GB 1.09 GB free
d: (FAT32 on drive 0) 5.23 GB 982 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/16/2008 6:10:41 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9200 PRO Family (Microsoft Corporation) [Display adapter]
RADEON 9200 PRO SEC Family (Microsoft Corporation) [Display adapter]
Default Monitor
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Multimedia Audio Controller
Communications Other Devices
Lucent Win Modem

Compact Wireless-G USB Adapter

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Set a System Restore Point before installing drivers just in case
Start/ All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions