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no sound No Multimedia Audio Controller Please Help

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  #1  
Old 05-26-2008, 09:45 AM
billo_2201 Offline
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Join Date: May 2008
Posts: 1
no sound No Multimedia Audio Controller Please Help

Hi,
ive lost sound on my pc it says there is no multimedia audio controller under my device manager theres just a yellow question mark

ive been trying for weeks to fix it its driving me mad

i hope someone can please help me it would be much appreciated

My Results using the Belarc advisor tool are as follows

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Dell Computer Corporation OptiPlex GX60
System Service Tag: HYW6Q0J (support for this PC)
Chassis Serial Number: HYW6Q0J
Enclosure Type: Desktop

Processor a
2.00 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corp. 06P791

Main Circuit Board b
Serial Number: ..CN6986133Q0782.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A02 02/24/2003

Drives
20.01 Gigabytes Usable Hard Drive Capacity
5.77 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-5170A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD200EB-75CPF0 [Hard drive] (20.02 GB) -- drive 0, s/n WD-WMAAU4942041, rev 06.04G06, SMART Status: Healthy

Memory Modules c,d
254 Megabytes Installed Memory

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 20.01 GB 5.77 GB free
Network Drives
None detected
Controllers
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
TEO RLT1730TV [Monitor] (16.6"vis, May 2005)

Multimedia
None detected

Communications
Intel(R) PRO/100 M Network Connection Dhcp Server: none responded Physical Address: 00:0BB:62:99:21

Other Devices
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
Serial Cable using IrDA Protocol [Infrared]
HID Keyboard Device
HID-compliant mouse
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (4x)

sorry theres so much but hope all the information needed is there

thanks
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  #2  
Old 05-28-2008, 07:24 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 10,022
Quote:
Originally Posted by billo_2201
Hi,
ive lost sound on my pc it says there is no multimedia audio controller under my device manager theres just a yellow question mark

ive been trying for weeks to fix it its driving me mad

i hope someone can please help me it would be much appreciated

My Results using the Belarc advisor tool are as follows

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Dell Computer Corporation OptiPlex GX60
System Service Tag: HYW6Q0J (support for this PC)
Chassis Serial Number: HYW6Q0J
Enclosure Type: Desktop

Processor a
2.00 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corp. 06P791

Main Circuit Board b
Serial Number: ..CN6986133Q0782.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A02 02/24/2003

Drives
20.01 Gigabytes Usable Hard Drive Capacity
5.77 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-5170A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD200EB-75CPF0 [Hard drive] (20.02 GB) -- drive 0, s/n WD-WMAAU4942041, rev 06.04G06, SMART Status: Healthy

Memory Modules c,d
254 Megabytes Installed Memory

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 20.01 GB 5.77 GB free
Network Drives
None detected
Controllers
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
TEO RLT1730TV [Monitor] (16.6"vis, May 2005)

Multimedia
None detected

Communications
Intel(R) PRO/100 M Network Connection Dhcp Server: none responded Physical Address: 00:0BB:62:99:21

Other Devices
HID-compliant consumer control device
HID-compliant device (3x)
USB Human Interface Device (2x)
Serial Cable using IrDA Protocol [Infrared]
HID Keyboard Device
HID-compliant mouse
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (4x)

sorry theres so much but hope all the information needed is there

thanks

This is your onboard audio from Dell http://support.euro.dell.com/support...3&fileid=92933

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions
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