No audio output device installed

taichi2000 · #1 06-22-2008, 03:40 PM

Hi, I just installed Windows Vista Ultimate on my Toshiba Satellite A75 laptop.
The problem is that there is no sound, when I go to the sound icon it says no audio output device installed. Then when I check in the device manager, multimedia audio controller appears in the other drivers section with a yellow triangle next to it.

I have tried uninstalling the driver, repairing and updating it, but nothing works. I downloaded the realtek Ac97 audio and that did not work either. Finally when windows locates a new driver and I press for it to update it, it takes forever and then says it cannot find it.

Please can somebody help me?

taichi2000 · #2 06-22-2008, 03:43 PM

Hi, I just installed Windows Vista Ultimate on my Toshiba Satellite A75 laptop.
The problem is that there is no sound, when I go to the sound icon it says no audio output device installed. Then when I check in the device manager, multimedia audio controller appears in the other drivers section with a yellow triangle next to it.

I have tried uninstalling the driver, repairing and updating it, but nothing works. I downloaded the realtek Ac97 audio and that did not work either. Finally when windows locates a new driver and I press for it to update it, it takes forever and then says it cannot find it.

Please can somebody help me?

taichi2000 · #3 06-23-2008, 02:46 PM

this is what the adviser reports-

Computer Profile Summary
Computer Name: Juan-pc (in WORKGROUP)
Profile Date: Monday, June 23, 2008 2:27:52 PM
Advisor Version: 7.2x
Windows Logon: Juan

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Operating System System Model
Windows Vista Ultimate (build 6000) TOSHIBA Satellite A75 PSA70U-0WQ00G
System Serial Number: Z4441066K
Enclosure Type: Notebook
Processor a Main Circuit Board b
3.07 gigahertz Intel Mobile Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: TOSHIBA EDW10
BIOS: TOSHIBA V1.30 09/10/2004
Drives Memory Modules c,d
60.00 Gigabytes Usable Hard Drive Capacity
46.67 Gigabytes Hard Drive Free Space

MATSHITA DVD-RAM UJ-820S ATA Device [CD-ROM drive]
SanDisk U3 Cruzer Micro USB Device [CD-ROM drive]

IC25N060ATMR04-0 [Hard drive] (60.01 GB) -- drive 0, s/n MRG30FKCHXH3RH, rev MO3OAD4A, SMART Status: Healthy
SanDisk U3 Cruzer Micro USB Device (2.04 GB) -- drive 1 448 Megabytes Installed Memory

Slot 'JP21' is Empty
Slot 'JP21' is Empty
Slot 'JP21' has 512 MB
Slot 'JP20' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.94 GB 28.79 GB free
d: (NTFS on drive 0) 18.06 GB 17.88 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Juan 6/23/2008 2:25:18 PM (admin)
local system accounts
Administrator 11/2/2006 9:02:01 AM (admin)
Guest never

Marks a disabled account; Marks a locked account Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Standard Dual Channel PCI IDE Controller Standard VGA Graphics Adapter [Display adapter]
Bus Adapters Multimedia
ENE CB1410 Cardbus Controller
Microsoft iSCSI Initiator
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) None detected
Communications Other Devices
TOSHIBA Software Modem

Atheros AR5004G Wireless Network Adapter
Auto IP Address: 192.168.2.101 / 24
Gateway: 192.168.2.1
Dhcp Server: 192.168.2.1
Physical Address: 00:11:F5:2D:0F:C1
isatap.hsd1.fl.comcast.net.
isatap.{D8D4ECC3-7196-4ABC-9BDB-590426AA1A28}
Realtek RTL8139/810x Family Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:0F:B0:3C:EC:51
Teredo Tunneling Pseudo-Interface

Networking Dns Servers: 68.87.74.162
68.87.68.162
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (3x)
Generic volume shadow copy
U3 Cruzer Micro
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q929123 - Critical (details...)
Q929916 - Critical (details...)
Q930178 - Critical (details...)
Q931213 - Moderate (details...)
Q933579 - Critical (details...)
Q936021 - Critical (details...)
Q936782 - Important (details...)
Q938123 - Important (details...)
Q938127 - Critical (details...)
Q941202 - Important (details...)
Q943055 - Critical (details...)
Q943078 - Important (details...)
Q945553 - Important (details...)
Q946026 - Critical (details...)
Q946456 - Important (details...)
Q950759 - Critical (details...)
Q950762 - Moderate (details...)
Q951376 - Critical (details...)
Q951698 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Windows Vista
KB925902 on 6/22/2008 (details...)
KB931573 on 6/22/2008 (details...)
KB933729 on 6/22/2008 (details...)
KB935509 on 6/22/2008 (details...)
KB939159 on 6/22/2008 (details...)
KB941569 on 6/22/2008 (details...)
KB941693 on 6/22/2008 (details...)
KB942624 on 6/22/2008 (details...)
KB942763 on 6/22/2008 (details...)
KB948590 on 6/22/2008 (details...)
KB949939 on 6/22/2008 (details...)
KB950760 on 6/22/2008 (details...)
No details available

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Marks a security hotfix (using the 06/10/2008 Microsoft Security Bulletin Summary)
Marks a security hotFix that fails verification (a security vulnerability)
Marks a hotfix that verifies correctly
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Unmarked hotfixes lack the data to allow verification

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taichi2000 · #4 06-23-2008, 04:07 PM

ran 43 updates from windows and fixed the sound problem.