XP can't detect my sound card - HELP!

DarkWolfJTB · #1 08-09-2008, 09:57 PM

Recently my PC broke, so we wiped it and installed Windows XP Professional. Now, however, there is no sound... and it refuses to detect the sound card which I know is there (because I had sound before). I am guessing that I need the sound driver, but I have no idea how to get that.

If I try to play any music, WMP gives me the error message: 'Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding.'

I know next to nothing about computers, but I have downloaded EVEREST and here is a report from it: (If someone could tell me the link for the driver I need, I would be extremely grateful)

------

[ Summary ] -----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.08.01.0810 (DirectX 8.1)
Computer Name HOME
User Name any

Motherboard:
CPU Type Intel Pentium 4 515, 2933 MHz (22 x 133)
Motherboard Name Gigabyte GA-8I915PM (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR DIMM, Audio, LAN)
Motherboard Chipset Intel Grantsdale i915P
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type Award Medallion (12/06/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter SAPPHIRE RADEON X300SE - Secondary (128 MB)
Video Adapter SAPPHIRE RADEON X300SE (128 MB)
3D Accelerator ATI Radeon X300 (RV370)
Monitor Samsung SyncMaster 3Ne [14" CRT]

Multimedia:
Audio Adapter Intel 82801FB ICH6 - High Definition Audio Controller [B-1]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST3160023AS (160 GB, 7200 RPM, SATA)
Disk Drive GENERIC USB Storage-MSC USB Device
Disk Drive GENERIC USB Storage-MMC USB Device
Disk Drive GENERIC USB Storage-SMC USB Device
Disk Drive GENERIC USB Storage-CFC USB Device
Optical Drive HL-DT-ST DVDRAM GSA-4120B (DVD+R9:2.4x, DVD+RW:12x/4x, DVD-RW:8x/4x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive LITE-ON DVD SOHD-167T (16x/48x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 147497 MB (143730 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.1.3)

Peripherals:
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB2 Controller Intel 82801FB ICH6 - Enhanced USB2 Controller [B-1]
USB Device Camera
USB Device USB Mass Storage Device
USB Device USB Printing Support

----------------------

OH - and, I have no idea myself but, could these sound problems be anything to do with the fact (as I have an unregistered copy of XP and will soon be paying so Microsoft give me a product key making it genuine) that I have been unable to use Windows Update to get Service Pack 2? I have no idea whether something like that would affect that.

Thank you very much for any help.

PeckerWood · #2 08-10-2008, 12:34 AM

Try this audio driver.--->http://www.gigabyte.com.tw/Support/M...ProductID=1800

You can download SP/3 for XP--->http://www.softwarepatch.com/windows...ce-pack-3.html

DarkWolfJTB · #3 08-10-2008, 08:00 AM

Thanks very much - I have downloaded the sound driver, and am now downloading SP3 so that I can run it. I will post back with whether or not it fixed my sound.

Also .. this may sound stupid, but do Windows fine you or anything like that, if they know you are not using a genuine copy of windows? Every time I start-up I get a message saying 'you may be a victim of software counterfeiting' and it offers me XP at a discounted price. It also stopped me from running Windows Update, but now that I'm downloading SP3, that's irelevant - so is there anything bad that can come of just ignoring those messages?

DarkWolfJTB · #4 08-10-2008, 08:46 AM

Right, I still can't update to SP3 because I get an error message saying that my product key is invalid. Basically I have to pay for a genuine product key before I can (a) update, and (b) install the sound driver. I'll do this very soon. Possibly today.

Once I'm on SP2 or 3 I will install the sound driver which will hopefully sort things out. Thanks very much for your help, I'll post back with results.

DarkWolfJTB · #5 08-15-2008, 03:53 PM

thanks, it all sorted out fine

thanks very much!

potter01 · #6 08-17-2008, 09:31 AM

Hi.
I think I have the same problem as most of the people on this thread. The computer I have cannot detect a sound device and therefore after reading through this I clicked on the Belarc Advisor link and downloaded it like you have suggested to others.

Operating System System Model
Windows XP Professional Service Pack 1 (build 2600) FUJITSU SIEMENS D1740
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.93 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: FUJITSU SIEMENS D1740 S26361-D1740
Bus Clock: 533 megahertz
BIOS: FUJITSU SIEMENS // Phoenix Technologies Ltd. 5.00 R1.05.1740 08/02/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
66.51 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-ROM GDR8163B [CD-ROM drive]
HL-DT-ST DVD-RW GWA-4160B [CD-ROM drive]

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 1
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 2
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 3
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 4
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 5
ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 5JVEP0WC, rev 3.06, SMART Status: Healthy 504 Megabytes Installed Memory

Slot 'DIMM-1' has 512 MB
Slot 'DIMM-2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 66.51 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Potter 17/08/2008 12:11:23 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON Stylus DX4400 Series on USB002
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller None detected
Bus Adapters Multimedia
Standard Universal PCI to USB Host Controller (3x) Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem

ADMtek AN983 based ethernet adapter
primary Auto IP Address: 192.168.0.2 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:30:05:68:A2:E4

Networking Dns Server: 192.168.0.1
HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (2x)
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Composite Device
USB Mass Storage Device
USB Root Hub (3x)
Virus Protection [Back to Top]
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 08/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB911564 - Important (details...)
Q329048 - Unrated (details...)
Q329115 - Unrated (details...)
Q329170 - Unrated (details...)
Q329390 - Unrated (details...)
Q329834 - Critical (details...)
Q810833 - Low (details...)
Q815021 - Unrated (details...)
Q817787 - Unrated (details...)
Q823182 - Unrated (details...)
Q823559 - Unrated (details...)
Q823718 - Unrated (details...)
Q824105 - Unrated (details...)
Q828035 - Unrated (details...)
Q833987 - Critical (details...)
Q835732 - Critical (details...)
Q837001 - Important (details...)
Q839643 - Moderate (details...)
Q839645 - Important (details...)
Q840374 - Important (details...)
Q840987 - Critical (details...)
Q841356 - Critical (details...)
Q841533 - Important (details...)
Q841873 - Critical (details...)
Q873339 - Important (details...)
Q873376 - Critical (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q892944 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Critical (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905495 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911567 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q914798 - Moderate (details...)
Q917344 - Critical (details...)
Q917422 - Critical (details...)
Q917734 - Important (details...)
Q917953 - Important (details...)
Q918899 - Critical (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q921398 - Moderate (details...)
Q921883 - Critical (details...)
Q922616 - Critical (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q924191 - Critical (details...)
Q924496 - Moderate (details...)
Q925486 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
no verification data SP1 (SP1)
MSXML4SP2
no verification data KB936181 on 18/04/2008 (details...)
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
failed verification KB925398_WMP64 on 26/10/2007 (details...) Reinstall!
Windows Media Player 9
no verification data KB936782_WMP9 (details...)
SP2
passed verification KB936782_WMP9 on 26/10/2007 (details...)
Windows Media Player
SP0
failed verification KB911564 on 26/10/2007 (details...) Reinstall!
Windows XP
SP1
no verification data Q324720[SP] on 17/10/2007 (details...)
SP2
passed verification MSI30-KB884016 on 15/08/2008 (details...)
No details available

Click here to see all available Microsoft security hotfixes for this computer.

[installed security hotfix] Marks a security hotfix (using the 08/12/2008 Microsoft Security Bulletin Summary)
[failing installed security hotfix] Marks a security hotFix that fails verification (a security vulnerability)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Can you tell me from this which sound driver I need to install to get my sound up and running again and, if possible, a link to which I could download it?

Thanks in advance

PeckerWood · #7 08-18-2008, 07:57 AM

http://www.empiatech.com.tw/pro_emp202.htm

Deki1 · #8 01-05-2009, 04:53 PM

i got the same prob.
my cpu:Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2
BIOS: Award Modular BIOS v6.0
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 02:07:00, 57600 bytes
| Driver: usbd.sys, 8/4/2004 02:07:00, 4736 bytes

----------------
Gameport Devices
----------------
+ PCI standard ISA bridge
| Location: PCI bus 0, device 17, function 0
| Matching Device ID: pci\cc_0601
| Service: isapnp
| Driver: isapnp.sys, 8/4/2004 02:07:00, 35840 bytes
|
+-+ Standard Game Port
| | Matching Device ID: *pnpb02f
| | Service: gameenum
| | Driver: gameenum.sys, 8/4/2004 00:08:22, 10624 bytes

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 02:07:00, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 02:07:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 02:07:00, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1241, 0x1166
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 8/4/2004 02:07:00, 23040 bytes
| Driver: mouhid.sys, 8/4/2004 02:07:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 02:07:00, 23040 bytes

can you help me finding my driver? sorry if i copied something useless