Multimedia Audio and Video Controller Driver Issues

[Askari0]

Hello! I just recently reinstalled windows to fix the better part of my best friends computer issues. But upon reinstalling windows all of her drivers were wiped. I reinstalled all of the basic intel motherboard drivers yet for some reason she still remained without sound. I installed the intel recommended audio drivers several times over to no avail. I know that the problem is that in the device manager I can see her audio and video controllers but it has the infamous yellow question mark meaning it sees it but doesn't know how to use it. Any recommendation as to what to do for this problem?


Here are her computer specs pulled up using Everest:

Summary

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Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name KNUTHORNELAND (Upstairs Computer)
User Name Annie

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Asus P4SD-VX
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC2700 DDR SDRAM)
BIOS Type AMI (05/24/03)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5200 (Microsoft Corporation) (128 MB)
3D Accelerator nVIDIA GeForce FX 5200
Monitor Sony SDM-HS73 [17" LCD] (3289092)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive ST3120022A (120 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive SAMSUNG CD-ROM SC-140C (40x CD-ROM)
Optical Drive SONY DVD RW DW-U12A (DVD+RW:4x/4x, DVD-RW:4x/2x, DVD-ROM:12x, CD:24x/16x/32x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 14307 MB (3531 MB free)
D: (NTFS) 95032 MB (85636 MB free)
Total Size 106.8 GB (87.1 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Intel(R) PRO/1000 CT Network Connection (192.168.1.3)

Peripherals:
Printer Brother MFC-4450
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]

[bookworm]

Originally Posted by Askari0

Hello! I just recently reinstalled windows to fix the better part of my best friends computer issues. But upon reinstalling windows all of her drivers were wiped. I reinstalled all of the basic intel motherboard drivers yet for some reason she still remained without sound. I installed the intel recommended audio drivers several times over to no avail. I know that the problem is that in the device manager I can see her audio and video controllers but it has the infamous yellow question mark meaning it sees it but doesn't know how to use it. Any recommendation as to what to do for this problem?


Here are her computer specs pulled up using Everest:

which Sony model does she have, if not sure get Belarc, copy and paste the report but leave out the win update section and the Software Licence section it gives your Win Product code
http://www.belarc.com/free_download.html

this is video driver from nVidia http://www.nvidia.com/object/winxp_175.19_whql.html

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions