Multimedia Audio Controller problem
08-31-2009, 01:11 PM
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Registered User
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Join Date: Aug 2009
Posts: 8
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Multimedia Audio Controller problem
Hi there.
Recently there's a problem with the Multimedia audio controller and when i tried to reinstall it back, the icon turns into a yellow question mark and it became a unknown driver. - which causes my desktop with no sounds at all.
It used to worked fine but right after i deleted some unwanted programs from the "add/remove programs" & reboot the computer, some of the audio drivers went missing.
This is my motherboard info :
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) MICRO-STAR INC. MS-6728 2.00
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Hyper-threaded (2 total) Board: MICRO-STAR INC. MS-6728 2.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. V3.A 09/29/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
63.98 Gigabytes Hard Drive Free Space
TDK DVDRW1616N [CD-ROM drive]
ST380013AS [Hard drive] (80.03 GB) -- drive 0, s/n 5JVC6M9C, rev 3.18, SMART Status: Healthy 512 Megabytes Usable Installed Memory
Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' has 256 MB
Slot '3' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 32.21 GB 17.54 GB free
e: (NTFS on drive 0) 28.99 GB 27.72 GB free
f: (NTFS on drive 0) 18.82 GB 18.72 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Val 9/1/2009 12:09:43 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) None detected
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Game port for CH Products Gamecard 3
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.0
Realtime File Scanning Off
None discovered
Communications Other Devices
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:11:09:2F:F5:96
Networking Dns Servers: 218.212.248.22
218.186.1.38
202.156.1.68
USB Human Interface Device
Microsoft PS/2 Keyboard (IntelliType Pro)
HID-compliant mouse
USB Root Hub (5x)
Thanks.
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08-31-2009, 08:03 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
Hi there.
Recently there's a problem with the Multimedia audio controller and when i tried to reinstall it back, the icon turns into a yellow question mark and it became a unknown driver. - which causes my desktop with no sounds at all.
It used to worked fine but right after i deleted some unwanted programs from the "add/remove programs" & reboot the computer, some of the audio drivers went missing.
This is my motherboard info :
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) MICRO-STAR INC. MS-6728 2.00
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Hyper-threaded (2 total) Board: MICRO-STAR INC. MS-6728 2.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. V3.A 09/29/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
63.98 Gigabytes Hard Drive Free Space
TDK DVDRW1616N [CD-ROM drive]
ST380013AS [Hard drive] (80.03 GB) -- drive 0, s/n 5JVC6M9C, rev 3.18, SMART Status: Healthy 512 Megabytes Usable Installed Memory
Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' has 256 MB
Slot '3' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 32.21 GB 17.54 GB free
e: (NTFS on drive 0) 28.99 GB 27.72 GB free
f: (NTFS on drive 0) 18.82 GB 18.72 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Val 9/1/2009 12:09:43 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) None detected
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Game port for CH Products Gamecard 3
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.0
Realtime File Scanning Off
None discovered
Communications Other Devices
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:11:09:2F:F5:96
Networking Dns Servers: 218.212.248.22
218.186.1.38
202.156.1.68
USB Human Interface Device
Microsoft PS/2 Keyboard (IntelliType Pro)
HID-compliant mouse
USB Root Hub (5x)
Thanks.
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there are several versions of this board and 2 audio drivers - one Realtek - here at MSI
http://asia.msi.com/index.php?func=d...=1&prod_no=600
and C-media audio here at MSI
http://asia.msi.com/index.php?func=d...=1&prod_no=543
you will need to try both drivers, so the Restore Point is important
Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps 
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-01-2009, 03:40 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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Hi bookworm.
I've downloaded "Realtek ALC Series AC97 Audio" & C-Media drivers but it still doesn't work.
Please take a look at this :
http://i142.photobucket.com/albums/r...ver/CMEDIA.png
Last edited by A7Xrawks : 09-01-2009 at 04:00 AM.
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09-01-2009, 11:19 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
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use this program to check the board Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section.
http://www.softpedia.com/get/System/...-Edition.shtml
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-01-2009, 02:12 PM
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Registered User
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Join Date: Aug 2009
Posts: 8
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I'm not quite sure what you meant. But i'll just follow every instructions from your post that i understand.
Here it is :
SUMMARY
Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name -
User Name -
Motherboard
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name MSI 865PE Neo2-PS (MS-6728 v2.0) (5 PCI, 1 AGP, 4 DDR DIMM, Audio)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (09/29/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter ATI Radeon 9250 (RV280)
3D Accelerator ATI Radeon 9250 (RV280)
Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]
Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Disk Drive ST380013AS (80 GB, 7200 RPM, SATA)
Optical Drive TDK DVDRW1616N (DVD+R9:4x, DVD+RW:16x/4x, DVD-RW:16x/4x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
SMART Hard Disks Status OK
Partitions:
C: (NTFS) 30718 MB (16325 MB free)
E: (NTFS) 27650 MB (26287 MB free)
F: (NTFS) 17947 MB (17855 MB free)
Total Size 74.5 GB (59.0 GB free)
Input:
Keyboard Microsoft PS/2 Keyboard (IntelliType Pro)
Mouse HID-compliant mouse
Network:
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.1.101)
Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device USB Human Interface Device
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09-02-2009, 10:21 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
I'm not quite sure what you meant. But i'll just follow every instructions from your post that i understand.
Here it is :
SUMMARY
Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name -
User Name -
Motherboard
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name MSI 865PE Neo2-PS (MS-6728 v2.0) (5 PCI, 1 AGP, 4 DDR DIMM, Audio)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (09/29/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter ATI Radeon 9250 (RV280)
3D Accelerator ATI Radeon 9250 (RV280)
Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]
Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Disk Drive ST380013AS (80 GB, 7200 RPM, SATA)
Optical Drive TDK DVDRW1616N (DVD+R9:4x, DVD+RW:16x/4x, DVD-RW:16x/4x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
SMART Hard Disks Status OK
Partitions:
C: (NTFS) 30718 MB (16325 MB free)
E: (NTFS) 27650 MB (26287 MB free)
F: (NTFS) 17947 MB (17855 MB free)
Total Size 74.5 GB (59.0 GB free)
Input:
Keyboard Microsoft PS/2 Keyboard (IntelliType Pro)
Mouse HID-compliant mouse
Network:
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.1.101)
Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device USB Human Interface Device
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this is the board and audio is Realtek http://asia.msi.com/index.php?func=d...=1&prod_no=569
install the driver and then check this to see if realtek is default audio
Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device
Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-02-2009, 10:44 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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The realtek audio is the one that i've downloaded recently & the one you told me to download.
And i've checked the audio tab and this is what i see :
http://i142.photobucket.com/albums/r...ioproblems.png
Anything wrong with it? :O |
09-02-2009, 10:50 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
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check Device Manager and see if anything under Sound,video and game controllers is Disabled, if so right click and select Enable
check this out
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-02-2009, 11:00 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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The windows audio service is already on Automatic mode when i went to check. but it seems that i could restart the service again. Should i ?
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09-02-2009, 11:15 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
The windows audio service is already on Automatic mode when i went to check. but it seems that i could restart the service again. Should i ?
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anything in device manager ?
look in Control Panel - do you have a Sound Effect manager
http://www.overclockeddoc.com/bookwo...%20manager.JPG
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-02-2009, 11:26 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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Quote:
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Originally Posted by bookworm
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Yes i do have that.
Nothing new in device manager except i've uninstalled C-Media since it cant work. |
09-02-2009, 11:35 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
Yes i do have that.
Nothing new in device manager except i've uninstalled C-Media since it cant work.
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double click sound effect manager and check that audio is working
off for dinner back in 1 hour
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-02-2009, 11:40 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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Checked. the audio is not working.
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09-02-2009, 07:00 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by A7Xrawks
Checked. the audio is not working.
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you need to check the BIOS to see if audio is [Enabled]
all commands are done using the keyboard - click images to focus
to enter BIOS as soon as comp boots press the <DEL> key
Main menu opens
http://www.overclockeddoc.com/bookwo...728%20Main.JPG
use down arrow to select Integrated Peripherals - press Enter key
http://www.overclockeddoc.com/bookwo...Int%20Perp.JPG
AC97 should show Auto
if Disabled
use down arrow to select
+ key to change to Auto
F10 to Save & Exit
y key to accept changes
XP will load
install audio driver again
Don't forget the Restore Point
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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09-03-2009, 03:46 AM
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Registered User
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Join Date: Aug 2009
Posts: 8
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It worked now.
it seems that i've plugged into the wrong jack hole. That is why its not working even though I had downloaded the driver.
Thanks for your help, bookworm ! really appreciate it.
*thumbs up for bookworm !*  |
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