No sound after reinstalling XP - total computer dummy - please help!

squirrel_pigeon · #1 09-29-2009, 07:57 AM

Hi guys,

I had a major system error a couple of weeks ago and had to reinstall XP as I couldn't repair it. I now have no sound. It seems my drivers have disappeared. The PC was a donation from my sister and she can't find the CD with the drivers on.

I've tried to solve this myself by following advice given to other posters but quickly realised I'm out of my depth - I have no idea how to obtain all the information they post so that they can be directed to a driver download.

I would really, really appreciate any help you could give me, especially as my 6 year old daughter is frustrated with not being able to use the PC properly - a lot of her games rely heavily on sound.

Please don't worry about sounding patronising or anything - this may be a lot more successful if you break things down so that I can grasp them!

Thanks in advance,

Vicki

squirrel_pigeon · #2 09-29-2009, 09:24 AM

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United Kingdom) Tiny Computers P4M266-8233
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache
Not hyper-threaded Board: MICRO-STAR INTERNATIONAL CO., LTD P4M266-8233
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 07/27/2004
Drives Memory Modules c,d
197.31 Gigabytes Usable Hard Drive Capacity
189.08 Gigabytes Hard Drive Free Space

IDE DVD-ROM 16X [CD-ROM drive]
VOM-12E48X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB Storage-CFC USB Device [Hard drive] -- drive 2
Generic USB Storage-MMC USB Device [Hard drive] -- drive 3
Generic USB Storage-MSC USB Device [Hard drive] -- drive 4
Generic USB Storage-SMC USB Device [Hard drive] -- drive 1
ST3200822A [Hard drive] (197.32 GB) -- drive 0, s/n 3LJ2MW9N, rev 3.01, SMART Status: Healthy 512 Megabytes Usable Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 256 MB
Slot 'A2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 197.31 GB 189.08 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Vicki 29/09/2009 14:16:17 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Canon MP140 series Printer on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA GeForce FX 5200 (Microsoft Corporation) [Display adapter]
Fujitsu Siemens C17-3 [Monitor] (17.1"vis, s/n YEAW185849, July 2004)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x) None detected
Virus Protection [Back to Top] new Group Policies
McAfee VirusScan Version 99.9.99
Realtime File Scanning On
None discovered
Communications Other Devices
SoftV92 Data Fax Modem

VIA Rhine II Fast Ethernet Adapter
primary Auto IP Address: 192.168.0.2 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:11:09:2E

8:27

Networking Dns Server: 192.168.0.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (3x)