Save me...I'm leaving in 24 hours and my Toshiba Satellite laptop has a frozen cursor

[Rhoberta]

Hi,

I'm brand new and desperate for help! I have a brand new Toshiba Satellite M35X-S349 to which my entire desktop has been transfered. I travel 70% of the time.

Last night, I went to give a presentation for the first time with this laptop. I plugged my projector into it and it worked fine until I ask it to show the PowerPoint. The screen went blue. OK, so, I have to fix that.

Then, two 'helpful' men in the audience decided to 'fix it' at the break. They fixed it all right!! Now the cursor is frozen in the middle of the screen when it boots and I can only shut down by pushing the on/off button.

Please help ASAP...someone must know how to fix this!

Thanks.
Rhoberta

[snowmonkey]

Is the whole system locked up when you boot into the desktop ?
can you navigate with the keyboard at all or that is locked up too ?

have you tried connecting an external USB mouse to it ? that might be your ticket to the mouse movement


cheers

[Yogi_b]

do you have a function to disable your mouse. it will usually be a 2nd function button. i'm a laptop user and i couldn't work out what a mate of mine did to my laptop until he showed me. the guys that tried to fix it my have pressed accidently when they tried to fix your computer. i know on my comp, you have to use the FN key to change to the projector display and the touchpad key is only two buttons across.
hope it helps
Yogi

[Play_The_0dds]

if Yogi_b's solution(which is a very good one) does not work, try starting in safe mode by tapping the F8 key constantly while booting, then select safe mode and try a system restore. no telling what people that "help" could have done.