No Audio Device / No Playback Device "Grayed-out"

[TWe4k]

Originally Posted by bookworm

Have you disabled audio in the BIOS - look at this from HP, windows audio service

http://h10025.www1.hp.com/ewfrf/wc/d...reg_R1002_USEN

I've tried all the steps in that guide up to the last one, which is a system restore. But for me, that's a last resort. I REALLY don't want to do another system restore, and being that I just did one (after which the audio ceased to work) I'm not sure it'd resolve anything.

Thanks again for your help though.

[bookworm]

Originally Posted by TWe4k

I've tried all the steps in that guide up to the last one, which is a system restore. But for me, that's a last resort. I REALLY don't want to do another system restore, and being that I just did one (after which the audio ceased to work) I'm not sure it'd resolve anything.

Thanks again for your help though.

try this, remove the sound card, enable audio in the BIOS, install the original chipset driver - restart comp - install original audio driver

[TWe4k]

That didn't work either =/

If it helps, here's the EVEREST report for my chipset:

--------[ Chipset ]-----------------------------------------------------------------------------------------------------

[ North Bridge: VIA VT8378A UniChrome KM400A ]

North Bridge Properties:
North Bridge VIA VT8378A UniChrome KM400A
Revision 00
Package Type 552 Pin HSBGA
Package Size 3.5 cm x 3.5 cm
Process Technology 0.22 um
Core Voltage 2.5 V
In-Order Queue Depth 4

Memory Controller:
Bank Interleave 4-way

Memory Timings:
CAS Latency (CL) 3T
Command Rate (CR) 2T

Memory Slots:
DRAM Slot #1 512 MB (PC3200 DDR SDRAM)
DRAM Slot #2 512 MB (PC3200 DDR SDRAM)

Integrated Graphics Controller:
Graphics Controller Type VIA/S3 UniChrome
Graphics Controller Status Enabled
Graphics Frame Buffer Size 64 MB

AGP Controller:
AGP Version 3.05
AGP Status Disabled
AGP Device VIA/S3 UniChrome Integrated
AGP Aperture Size 64 MB
Supported AGP Speeds 1x, 2x, 4x, 8x
Fast-Write Not Supported
Side Band Addressing Supported, Disabled

Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information http://www.via.com.tw/en/products/chipsets
Driver Download http://www.viaarena.com/?PageID=2

Problems & Suggestions:
Problem AGP is disabled. This may cause performance penalty.

[ South Bridge: VIA VT8237 ]

South Bridge Properties:
South Bridge VIA VT8237
Revision 00
Package Type 539 Pin BGA
Package Size 2.7 cm x 2.7 cm
Process Technology 0.22 um
Core Voltage 2.5 V

AC'97 Audio Controller:
Audio Controller Type VIA 8233/8235/8237
Codec Name Avance Logic ALC658
Codec ID 414C4780h
S/PDIF Output Supported

Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information http://www.via.com.tw/en/products/chipsets
Driver Download http://www.viaarena.com/?PageID=2
-------------------------------------------------------------------------------------

There's also some debug info. It's rather lengthy but I can post it if it'll help.

[bookworm]

Originally Posted by TWe4k

That didn't work either =/

If it helps, here's the EVEREST report for my chipset:

--------[ Chipset ]-----------------------------------------------------------------------------------------------------

[ North Bridge: VIA VT8378A UniChrome KM400A ]

North Bridge Properties:
North Bridge VIA VT8378A UniChrome KM400A
Revision 00
Package Type 552 Pin HSBGA
Package Size 3.5 cm x 3.5 cm
Process Technology 0.22 um
Core Voltage 2.5 V
In-Order Queue Depth 4

Memory Controller:
Bank Interleave 4-way

Memory Timings:
CAS Latency (CL) 3T
Command Rate (CR) 2T

Memory Slots:
DRAM Slot #1 512 MB (PC3200 DDR SDRAM)
DRAM Slot #2 512 MB (PC3200 DDR SDRAM)

Integrated Graphics Controller:
Graphics Controller Type VIA/S3 UniChrome
Graphics Controller Status Enabled
Graphics Frame Buffer Size 64 MB

AGP Controller:
AGP Version 3.05
AGP Status Disabled
AGP Device VIA/S3 UniChrome Integrated
AGP Aperture Size 64 MB
Supported AGP Speeds 1x, 2x, 4x, 8x
Fast-Write Not Supported
Side Band Addressing Supported, Disabled

Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information http://www.via.com.tw/en/products/chipsets
Driver Download http://www.viaarena.com/?PageID=2

Problems & Suggestions:
Problem AGP is disabled. This may cause performance penalty.

[ South Bridge: VIA VT8237 ]

South Bridge Properties:
South Bridge VIA VT8237
Revision 00
Package Type 539 Pin BGA
Package Size 2.7 cm x 2.7 cm
Process Technology 0.22 um
Core Voltage 2.5 V

AC'97 Audio Controller:
Audio Controller Type VIA 8233/8235/8237
Codec Name Avance Logic ALC658
Codec ID 414C4780h
S/PDIF Output Supported

Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information http://www.via.com.tw/en/products/chipsets
Driver Download http://www.viaarena.com/?PageID=2
-------------------------------------------------------------------------------------

There's also some debug info. It's rather lengthy but I can post it if it'll help.

when you check audio in the BIOS, are the options Auto and Disabled or is there an Enable option ?

[TWe4k]

Originally Posted by bookworm

when you check audio in the BIOS, are the options Auto and Disabled or is there an Enable option ?

There is an enable option, which is what it's set to at the moment.

[TWe4k]

Do you think that a full system restore will do it? At this point I am willing to try anything.

[bookworm]

Originally Posted by TWe4k

Do you think that a full system restore will do it? At this point I am willing to try anything.

try a system file check

go to Run - type "sfc /scannow" (without the quotes and note the space after sfc) - have the xp disc available in case sfc needs to repair or replace any files

[TWe4k]

hmm.. so far that hasn't yielded any results. I've tried twice now and the window just disappears after the initial scan. Am I to take it that this means it didn't find anything, or should I try again?

[bookworm]

Originally Posted by TWe4k

hmm.. so far that hasn't yielded any results. I've tried twice now and the window just disappears after the initial scan. Am I to take it that this means it didn't find anything, or should I try again?

it does'nt show anything, just runs and corrects faults, one thing the report shows is AGP disabled, now I'm not sure on this, but it is the display, have a look in Device Manager, any problems showing for display.

perhaps going into the BIOS and setting default, then installing the display driver is your monitor plugged into the I/O plate
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

[TWe4k]

the display reported everything was working in the device manager. also, original driver was already installed for the display.

[bookworm]

Originally Posted by TWe4k

the display reported everything was working in the device manager. also, original driver was already installed for the display.

before going for a clean install of XP try a Repair install first
http://www.michaelstevenstech.com/XPrepairinstall.htm

[TWe4k]

Crap, I thought I had said this earlier but I just noticed it never posted o.O

I don't have the XP disc on hand, it's my mother's computer and I wasn't with her when she bought it. She doesn't remember what she did with any of the documentation or CD's that came with it =/

Is there another way to do a repair install? or am I just up a creek?

[bookworm]

Originally Posted by TWe4k

Crap, I thought I had said this earlier but I just noticed it never posted o.O

I don't have the XP disc on hand, it's my mother's computer and I wasn't with her when she bought it. She doesn't remember what she did with any of the documentation or CD's that came with it =/

Is there another way to do a repair install? or am I just up a creek?

try setting the BIOS defaults



1.
Turn on the computer and press the F1 key repeatedly until a BIOS Setup screen opens.
NOTE: On certain Compaq Presario computers (prior to 2002) press the F10 key instead of F1.
2.
In the BIOS Setup screen, press the F5 key.
3.
Select Yes or OK (press the Enter key).
Press the F10 key. Select Yes or OK to save the default settings (press the Enter key).
4.
Start Windows and check for sound. If there is still no sound, go to the next step.

did you get the Graphic driver

also check Win Updates - Custom and see if any drivers listed for hardware

[jooooooooeeeeee]

I downloaded the driver, but still no luck.
I tried going to start, all programs, accessories, entertainment, and volume control:

I get this:
"there are no active mixers available. to install mixer devices, go to control panel, click printers and other hardware, and then click add hardware."

please help, again?
thanks.

[bookworm]

Originally Posted by jooooooooeeeeee

I downloaded the driver, but still no luck.
I tried going to start, all programs, accessories, entertainment, and volume control:

I get this:
"there are no active mixers available. to install mixer devices, go to control panel, click printers and other hardware, and then click add hardware."

please help, again?
thanks.

check this out

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot