No Audio Device / No Playback Device "Grayed-out"

[mscottw2]

Hey guys I'm having the same problem, hope you can help me out. Sound just quit a few days ago. I've done practically everything I've read up until now, except updating the chipset driver. Anyway, here's my everest report. Looks like my audio card is not even listed. However it is in the device manager, and says it's working properly. It's a Phillips psc604 plugged into an expansion slot. It's a pretty old pc as well. I appreciate it.


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.08.01.0810 (DirectX 8.1)
Computer Name Scott
User Name Admin
Motherboard:
CPU Type Intel Pentium IIIE, 1000 MHz (7.5 x 133)
Motherboard Name Asus TUV4X (6 PCI, 1 AGP Pro, 1 AMR, 4 DIMM)
Motherboard Chipset VIA VT82C694T Apollo Pro133T
System Memory 768 MB (SDRAM)
BIOS Type Award Medallion (10/24/01)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 MX 420 (64 MB)
3D Accelerator nVIDIA GeForce4 MX 420
Monitor ViewSonic A70-2 [17" CRT] (216004807977)

Multimedia:
Audio Adapter C-Media CMI8738 Audio Chip

Storage:
IDE Controller VIA Bus Master IDE Controller
SCSI/RAID Controller Mass Storage Controller
Disk Drive ST320011A (20 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive Maxtor 6E020L0 (20 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive Maxtor 2 R015H1 USB Device (15 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive _NEC DVD_RW ND-3520A (DVD+R9:4x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
Optical Drive SAMSUNG DVD-ROM SD-608 (8x/40x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 19085 MB (5220 MB free)
F: (NTFS) 19469 MB (7947 MB free)
G: (NTFS) 14300 MB (71 MB free)
Total Size 51.6 GB (12.9 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter SMC EZ Card 10/100 PCI (SMC1211TX) (192.168.1.101)

Peripherals:
Printer EPSON Stylus Photo R220 Series
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller Adaptec AUA-5100B PCI-USB Enhanced Host Controller
USB Device Media Player
USB Device USB Human Interface Device
USB Device USB Mass Storage Device

Problems & Suggestions:
Problem Disk free space is only 1% on drive G:.

[mscottw2]

figured I'd go ahead and post the belarc report as well since the sound card is listed on that report:

Operating System
Windows XP Professional (build 2600)

System Model
No details available

Processor a
1000 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache

Main Circuit Board b
Board: ASUSTeK Computer INC. TUV4X REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ASUS TUV4X ACPI BIOS Revision 1003 10/24/2001
Drives
55.42 Gigabytes Usable Hard Drive Capacity
13.91 Gigabytes Hard Drive Free Space

_NEC DVD_RW ND-3520A [CD-ROM drive]
SAMSUNG DVD-ROM SD-608 [CD-ROM drive]

Maxtor 2 R015H1 USB Device [Hard drive] (14.99 GB) -- drive 2
Maxtor 6E020L0 [Hard drive] (20.42 GB) -- drive 1, s/n E17JD3JE, rev NAR61590, SMART Status: Healthy
ST320011A [Hard drive] (20.02 GB) -- drive 0, s/n 3HT4ZXBK, rev 3.75, SMART Status: Healthy 768 Megabytes Installed Memory

Memory Modules c,d
Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' has 256 MB
Slot 'DIMM 3' is Empty
Slot 'DIMM 4' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 20.01 GB 5.50 GB free
f: (NTFS on drive 1) 20.41 GB 8.33 GB free
g: (NTFS on drive 2) 15.00 GB 75 MB free

Network Drives
None detected

Users (mouse over user name for details)
local user accounts last logon
Administrator 3/5/2009 3:07:54 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Printers
EPSON Stylus Photo R220 Series on USB001

Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller

Display
NVIDIA GeForce4 MX 420 [Display adapter]
ViewSonic A70-2 [Monitor]

Bus Adapters
Mass Storage Controller
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (2x)

Multimedia
Philips Sound Agent 2 (WDM)
PSC604 PCI Audio Device
Standard Game Port

Other Devices
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (5x)
Patin Couffin engine
Media Player

[bookworm]

Originally Posted by mscottw2

Hey guys I'm having the same problem, hope you can help me out. Sound just quit a few days ago. I've done practically everything I've read up until now, except updating the chipset driver. Anyway, here's my everest report. Looks like my audio card is not even listed. However it is in the device manager, and says it's working properly. It's a Phillips psc604 plugged into an expansion slot. It's a pretty old pc as well. I appreciate it.


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.08.01.0810 (DirectX 8.1)
Computer Name Scott
User Name Admin
Motherboard:
CPU Type Intel Pentium IIIE, 1000 MHz (7.5 x 133)
Motherboard Name Asus TUV4X (6 PCI, 1 AGP Pro, 1 AMR, 4 DIMM)
Motherboard Chipset VIA VT82C694T Apollo Pro133T
System Memory 768 MB (SDRAM)
BIOS Type Award Medallion (10/24/01)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 MX 420 (64 MB)
3D Accelerator nVIDIA GeForce4 MX 420
Monitor ViewSonic A70-2 [17" CRT] (216004807977)

Multimedia:
Audio Adapter C-Media CMI8738 Audio Chip

Storage:
IDE Controller VIA Bus Master IDE Controller
SCSI/RAID Controller Mass Storage Controller
Disk Drive ST320011A (20 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive Maxtor 6E020L0 (20 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive Maxtor 2 R015H1 USB Device (15 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive _NEC DVD_RW ND-3520A (DVD+R9:4x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
Optical Drive SAMSUNG DVD-ROM SD-608 (8x/40x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 19085 MB (5220 MB free)
F: (NTFS) 19469 MB (7947 MB free)
G: (NTFS) 14300 MB (71 MB free)
Total Size 51.6 GB (12.9 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter SMC EZ Card 10/100 PCI (SMC1211TX) (192.168.1.101)

Peripherals:
Printer EPSON Stylus Photo R220 Series
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller Adaptec AUA-5100B PCI-USB Enhanced Host Controller
USB Device Media Player
USB Device USB Human Interface Device
USB Device USB Mass Storage Device

Problems & Suggestions:
Problem Disk free space is only 1% on drive G:.

report shows the onboard audio, have you tried the audio plugs on the I/O plate and see if they have sound - the drivers here - http://www.howtodrivers.com/model554287.html

check this

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[mscottw2]

Originally Posted by bookworm

report shows the onboard audio, have you tried the audio plugs on the I/O plate and see if they have sound - the drivers here - http://www.howtodrivers.com/model554287.html

Thanks for the quick response... I tried to DL the driver from the site you provided, but it wasn't working. I tried several times (to make sure I had the correct # sequence) but it never produced the file. I even tried separate browsers, but no luck.

I have previously DL'd the driver from philips located here:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=PC_AUDIO_CA&sct=SOUN DCARDS_SU&grp=PC_PRODUCTS_GR&session=2009030611183 3_68.209.130.82&ctn=PSC604/17&mid=Link_Software&hlt=Link_Software

It seems to install fine, however when I open up the dynamic edge program it gives me an initialization error, and says "failed to open PSA2 driver."

Originally Posted by bookworm

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

I did so, but the drop arrow is ghosted out and it will not drop down. It says "no playback device." Actually all three categories are ghosted out.

This is what I have listed in device manager under "Sound, Video, and Game controllers"

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Philips Sound Agent 2 (WDM)
PSC604 PCI Audio Device
Standard Game Port
Video Codecs

I don't seem to have any conflicts, nor do I have any yellow exclamation points in any category. Thanks again for your help.

[bookworm]

Originally Posted by mscottw2

Thanks for the quick response... I tried to DL the driver from the site you provided, but it wasn't working. I tried several times (to make sure I had the correct # sequence) but it never produced the file. I even tried separate browsers, but no luck.

have you [Disabled] onboard sound in the BIOS ?

I have previously DL'd the driver from philips located here:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=PC_AUDIO_CA&sct=SOUN DCARDS_SU&grp=PC_PRODUCTS_GR&session=2009030611183 3_68.209.130.82&ctn=PSC604/17&mid=Link_Software&hlt=Link_Software

It seems to install fine, however when I open up the dynamic edge program it gives me an initialization error, and says "failed to open PSA2 driver."



I did so, but the drop arrow is ghosted out and it will not drop down. It says "no playback device." Actually all three categories are ghosted out.

This is what I have listed in device manager under "Sound, Video, and Game controllers"

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Philips Sound Agent 2 (WDM)
PSC604 PCI Audio Device
Standard Game Port
Video Codecs

I don't seem to have any conflicts, nor do I have any yellow exclamation points in any category. Thanks again for your help.

the link says Softagent software, 17, this says driver. 00
http://www.p4c.philips.com/cgi-bin/d...00_rxp_eng.txt



Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[mscottw2]

Thanks, I didn't even see that one listed. I uninstalled the old driver before I installed the new one you provided. However, it didn't make a difference. Same problem/initialization error as before. Everything is still grayed out.

[bookworm]

Originally Posted by mscottw2

Thanks, I didn't even see that one listed. I uninstalled the old driver before I installed the new one you provided. However, it didn't make a difference. Same problem/initialization error as before. Everything is still grayed out.

not sure this will help, but check this

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

[Pawntificator]

I was having the same problem, "no audio device." I tried all the advice but nothing was helping.

But I finally figured out my problem. For some reason in Device Manager my audio device was listed under "other" instead of 'sound, video, and game controllers." It wasn't even recognized as a sound device. So then I just right-clicked it and reinstalled the drivers and it was fine.

Incidentally, all of this happened after I had to reinstall windows XP.

Anyhow, for anyone having this problem, I hope this helps. I spent so much time looking at Device Manager it never occurred to me that it was miscategorized.

Also, thank you so much to Book Worm for all of your selfless help on this problem.

[mscottw2]

Thanks, but it was already set to automatic.

It's definitely listed under sound devices and not "other." I don't even have an "other" category, but thanks for trying to help.

[mscottw2]

[quote=bookworm]report shows the onboard audio, have you tried the audio plugs on the I/O plate and see if they have sound - the drivers here - http://www.howtodrivers.com/model554287.html[quote]

I was finally able to get that site to work, but instead of it giving me the driver, it gave a software program caled "driver detective."

I installed and ran the program, and it says that my PSC604 driver is up to date...??

[bookworm]

[quote=mscottw2][quote=bookworm]report shows the onboard audio, have you tried the audio plugs on the I/O plate and see if they have sound - the drivers here - http://www.howtodrivers.com/model554287.html

I was finally able to get that site to work, but instead of it giving me the driver, it gave a software program caled "driver detective."

I installed and ran the program, and it says that my PSC604 driver is up to date...??

You need to check that onboard audio is turned off in the BIOS
Print these instructions off

All commands are done using the keyboard

Click images to focus
As soon as the comp boots press the <Delete> key

the Main menu opens
http://www.overclockeddoc.com/bookwo...V4X%20Main.JPG

use the right arrow key to select Advanced menu
http://www.overclockeddoc.com/bookwo...20Advanced.JPG

down arrow ket to select I/O Device Configuration - press Enter key
http://www.overclockeddoc.com/bookwo...ice%20Conf.JPG

down arrow key to select Onboard Peripheral Resource Control
http://www.overclockeddoc.com/bookwo...%20Control.JPG

if Onboard AC97 Audio Controller is set to [Auto]
use the down arrow to select
then the + key to change to [Disabled]

press the F10 key to Save & Exit

y key to accept changes

XP will load

check audio and if needed install the audio driver again

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[mscottw2]

BW, thanks so much, it was set to auto and I disabled it however that didn't fix it either. My comp recently crashed, and I had to reinstall windows xp. Now the PSC604 driver installed successfully and shows up under the audio tab (no longer grayed out.) However, now I have a yellow exclamation point next to "multimedia audio controller" under the "other devices" category in device manager. I still don't have sound from my speakers, but I no longer get errors when I play something in wmp, and appears to be playing the file fine. Any suggestions??? Thanks

[bookworm]

Originally Posted by mscottw2

BW, thanks so much, it was set to auto and I disabled it however that didn't fix it either. My comp recently crashed, and I had to reinstall windows xp. Now the PSC604 driver installed successfully and shows up under the audio tab (no longer grayed out.) However, now I have a yellow exclamation point next to "multimedia audio controller" under the "other devices" category in device manager. I still don't have sound from my speakers, but I no longer get errors when I play something in wmp, and appears to be playing the file fine. Any suggestions??? Thanks

use this method to install the driver, you will need to know where your sound card drivers are stored, so you can point XP to them

1.Under other devices
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Don't forgrt the Restore Point

[MJCollins]

Hello! I'm having the same problem everyone else seems to be having, my computer was working fine, and then I hauled it to a different house. Set it up, plug in the speakers and no sound. I tried making sure the sound card was plugged in securely, and that didn't help. I tried looking for drivers, but can't seem to find out which ones I need. Hopefully you'll be able to make some sense out of it, this is killing me.

Thanks a lot!



Operating System
Windows XP Media Center Edition Service Pack 3 (build 2600)

System Model
HP Pavilion 061 RC648AA-ABA m7690n 0nx1114RE101BASSW00
System Serial Number: MXF6480HK1 NA680
Enclosure Type: Desktop

Processor
2.13 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board
Board: ASUSTek Computer INC. Basswood 1.05
Serial Number: MS1C6BS21500505
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD 3.08 09/18/2006

Drives
500.10 Gigabytes Usable Hard Drive Capacity
401.29 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRRW GSA-H30L [CD-ROM drive]
TOSHIBA DVD/HD SD-H802A [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 3
Generic USB MS Reader USB Device [Hard drive] -- drive 5
Generic USB SD Reader USB Device [Hard drive] -- drive 2
Generic USB SM Reader USB Device [Hard drive] -- drive 4
HDT722525DLA380 [Hard drive] (250.06 GB) -- drive 0
HDT722525DLA380 [Hard drive] (250.06 GB) -- drive 1

Memory Modules
2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
Slot 'A2' has 1024 MB
Slot 'A3' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 240.56 GB 151.02 GB free
d: (NTFS on drive 1) 250.06 GB 249.94 GB free
e: (FAT32 on drive 0) 9.48 GB 330 MB free

Userslocal user accounts last logon
Administrator 11/1/2006 12:26:33 PM (admin)
HP_Administrator 6/14/2009 9:52:56 PM (admin)
MCX1 12/28/2007 6:16:42 PM
local system accounts
Guest 12/24/2008 5:24:58 PM
HelpAssistant never
SUPPORT_388945a0 never
SUPPORT_fddfa904 never

Controllers
None detected

Printers
HP Photosmart C4100 series on USB001
HP Photosmart C5100 series on USB002
Microsoft Shared Fax Driver on SHRFAX:

Network Drives
None detected

Display
ATI Radeon HD 4670 [Display adapter]
HP f1905e [Monitor] (19.1"vis, s/n CNC643R45J, October 2006)

Bus Adapters
Intel(R) ICH8R/DO/DH SATA RAID Controller
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A

Multimedia
ATI Function Driver for High Definition Audio - ATI AA01
Conexant Falcon II NTSC Video Capture
USB Audio Device

Communications
Data Fax SoftModem with SmartCP
Standard Modem


1394 Net Adapter
Intel(R) 82562V 10/100 Network Connection
primary Auto IP Address: 192.168.2.3 / 24
Gateway: 192.168.2.1
Dhcp Server: 192.168.2.1
Physical Address: 00:18:F3D:E9:69
Wireless LAN PCI 802.11 b/g adapter WN5301A

Networking Dns Servers: 192.168.2.1
74.128.17.114
74.128.19.102

Other Devices
OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (4x)
HID Keyboard Device (2x)
HID-compliant mouse
Generic USB Hub
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (7x)

[bookworm]

Originally Posted by MJCollins

Hello! I'm having the same problem everyone else seems to be having, my computer was working fine, and then I hauled it to a different house. Set it up, plug in the speakers and no sound. I tried making sure the sound card was plugged in securely, and that didn't help. I tried looking for drivers, but can't seem to find out which ones I need. Hopefully you'll be able to make some sense out of it, this is killing me.

Thanks a lot!



Operating System
Windows XP Media Center Edition Service Pack 3 (build 2600)

System Model
HP Pavilion 061 RC648AA-ABA m7690n 0nx1114RE101BASSW00
System Serial Number: MXF6480HK1 NA680
Enclosure Type: Desktop

Processor
2.13 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board
Board: ASUSTek Computer INC. Basswood 1.05
Serial Number: MS1C6BS21500505
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD 3.08 09/18/2006

Drives
500.10 Gigabytes Usable Hard Drive Capacity
401.29 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRRW GSA-H30L [CD-ROM drive]
TOSHIBA DVD/HD SD-H802A [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 3
Generic USB MS Reader USB Device [Hard drive] -- drive 5
Generic USB SD Reader USB Device [Hard drive] -- drive 2
Generic USB SM Reader USB Device [Hard drive] -- drive 4
HDT722525DLA380 [Hard drive] (250.06 GB) -- drive 0
HDT722525DLA380 [Hard drive] (250.06 GB) -- drive 1

Memory Modules
2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
Slot 'A2' has 1024 MB
Slot 'A3' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 240.56 GB 151.02 GB free
d: (NTFS on drive 1) 250.06 GB 249.94 GB free
e: (FAT32 on drive 0) 9.48 GB 330 MB free

Userslocal user accounts last logon
Administrator 11/1/2006 12:26:33 PM (admin)
HP_Administrator 6/14/2009 9:52:56 PM (admin)
MCX1 12/28/2007 6:16:42 PM
local system accounts
Guest 12/24/2008 5:24:58 PM
HelpAssistant never
SUPPORT_388945a0 never
SUPPORT_fddfa904 never

Controllers
None detected

Printers
HP Photosmart C4100 series on USB001
HP Photosmart C5100 series on USB002
Microsoft Shared Fax Driver on SHRFAX:

Network Drives
None detected

Display
ATI Radeon HD 4670 [Display adapter]
HP f1905e [Monitor] (19.1"vis, s/n CNC643R45J, October 2006)

Bus Adapters
Intel(R) ICH8R/DO/DH SATA RAID Controller
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A

Multimedia
ATI Function Driver for High Definition Audio - ATI AA01
Conexant Falcon II NTSC Video Capture
USB Audio Device

Communications
Data Fax SoftModem with SmartCP
Standard Modem


1394 Net Adapter
Intel(R) 82562V 10/100 Network Connection
primary Auto IP Address: 192.168.2.3 / 24
Gateway: 192.168.2.1
Dhcp Server: 192.168.2.1
Physical Address: 00:18:F3D:E9:69
Wireless LAN PCI 802.11 b/g adapter WN5301A

Networking Dns Servers: 192.168.2.1
74.128.17.114
74.128.19.102

Other Devices
OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (4x)
HID Keyboard Device (2x)
HID-compliant mouse
Generic USB Hub
USB Composite Device (2x)
USB Mass Storage Device
USB Root Hub (7x)

your model has onboard audio, do you have a sound card installed, will need to know the make and model if not sure then Get Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section.
http://www.softpedia.com/get/System/...-Edition.shtml
onboard audio - plugs on I/O plate
sound card - plugs in an expansion slot
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

if onboard this is the Realtek audio driver

http://h10025.www1.hp.com/ewfrf/wc/s...=228&lang=e n

but first you need to install the Microsoft Universal Audio Architecture
http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN

Set a System Restore Point before installing Each driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions