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OK, you removed the heatsink, I'd start there, presumably you used Arctic Silver 5 or similar thermal compound when you reseated the heatsink, yes?
I'd check that the heatsink is correctly seated on the gpu for starters.
Secondly ambient air temperature is the air temperature.
36 - 38C inside the case, if this is at idle, is going to promote overheating, at those temps it will be hard for your gpu to dissapate heat, have a look at your cabling, tidy it up, and case fan arrangement with a view to increasing airflow
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