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Suddenly No Sound On Toshiba Laptop

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  #46  
Old 04-24-2010, 03:25 PM
z.hassan Offline
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Posts: 6
I tried the first step, but all the options were greyed out.

In the second step, it was already on automatic and start.

Maybe it's a registry problem? I remember in the beginning when I first started googling the problem, one website said to delete HDAUDIO.reg
Maybe the deletion of this registry does allow not the drivers to appear.
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  #47  
Old 04-25-2010, 07:02 PM
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bookworm Offline
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Quote:
Originally Posted by z.hassan
I tried the first step, but all the options were greyed out.

In the second step, it was already on automatic and start.

Maybe it's a registry problem? I remember in the beginning when I first started googling the problem, one website said to delete HDAUDIO.reg
Maybe the deletion of this registry does allow not the drivers to appear.

Can you Get Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section. Need to know which BIOS is installed. Audio may be disabled.
http://www.softpedia.com/get/System/...-Edition.shtml

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)


Do NOTE that some parts of this report may have information on your email address and IP address, edit these out and resave the text doc before attaching
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  #48  
Old 04-25-2010, 10:37 PM
z.hassan Offline
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Hey Bookworm,

Here is my system's details:

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name YOUR-CD6F23275B
User Name Nahla Farag

Motherboard:
CPU Type Mobile DualCore Intel Pentium M, 1600 MHz (12 x 133)
Motherboard Name Unknown
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1014 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (06/22/06)
Communication Port ZTE Diagnostics Interface 6000 (COM14)
Communication Port ZTE NMEA Device (COM15)

Display:
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Storage:
IDE Controller Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel(R) 82801GBM SATA AHCI Controller
SCSI/RAID Controller O2Micro Integrated MMC/SD Controller
SCSI/RAID Controller O2Micro Integrated MS/MSPRO Controller
Disk Drive FUJITSU MHV2040BH (37 GB, IDE)
Optical Drive PHILIPS DVD+-RW SDVD8820
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38146 MB (3852 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Network Adapter WAN (PPP/SLIP) Interface (10.12.127.3)
Modem ZTE USB Modem 6000

Peripherals:
Printer HP Deskjet F300 series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
USB Device USB Composite Device
USB Device ZTE Diagnostics Interface 6000 (COM14)
USB Device ZTE NMEA Device (COM15)
USB Device ZTE USB Modem 6000
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
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  #49  
Old 04-27-2010, 08:01 PM
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bookworm Offline
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Location: Lancashire England
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Quote:
Originally Posted by z.hassan
Hey Bookworm,

Here is my system's details:

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name YOUR-CD6F23275B
User Name Nahla Farag

Motherboard:
CPU Type Mobile DualCore Intel Pentium M, 1600 MHz (12 x 133)
Motherboard Name Unknown
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1014 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (06/22/06)
Communication Port ZTE Diagnostics Interface 6000 (COM14)
Communication Port ZTE NMEA Device (COM15)

Display:
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Storage:
IDE Controller Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel(R) 82801GBM SATA AHCI Controller
SCSI/RAID Controller O2Micro Integrated MMC/SD Controller
SCSI/RAID Controller O2Micro Integrated MS/MSPRO Controller
Disk Drive FUJITSU MHV2040BH (37 GB, IDE)
Optical Drive PHILIPS DVD+-RW SDVD8820
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38146 MB (3852 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Network Adapter WAN (PPP/SLIP) Interface (10.12.127.3)
Modem ZTE USB Modem 6000

Peripherals:
Printer HP Deskjet F300 series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
USB Device USB Composite Device
USB Device ZTE Diagnostics Interface 6000 (COM14)
USB Device ZTE NMEA Device (COM15)
USB Device ZTE USB Modem 6000
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

update still checking, I'll post as soon as I have an answer.
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  #50  
Old 05-02-2010, 07:12 PM
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bookworm Offline
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Location: Lancashire England
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Quote:
Originally Posted by bookworm
update still checking, I'll post as soon as I have an answer.

It's most likely that the audio is disabled in the BIOS, how much do you know about the BIOS, Fujitsu don't give much info in the manual.
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  #51  
Old 05-03-2010, 11:15 AM
z.hassan Offline
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Join Date: Apr 2010
Posts: 6
hey bookworm,

I don't know much about Bios except for how access it at startup. I searched the bios but I couldn't find an option for sound there.
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  #52  
Old 05-03-2010, 07:03 PM
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bookworm Offline
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Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by z.hassan
hey bookworm,

I don't know much about Bios except for how access it at startup. I searched the bios but I couldn't find an option for sound there.

check the Main menu - Integrated Peripherals - if not on Main menu check the Advanced tab - it could be PCI Configuration - then Onboard PCI Devices
if you need to Exit a screen press the Esc key. Like I said Fujitsu don't give much info on the BIOS and the Fujitsu forum is in German.

If you need I can show you some BIOS screens
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  #53  
Old 05-05-2010, 06:41 AM
z.hassan Offline
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Join Date: Apr 2010
Posts: 6
Hey,

I searched again but I couldn't find it. So when I looked at startup, I found that the button F2 goes to setup not Bios. Is setup the same as bios? The other button which it showed was F12 which is for bootup or something like that.
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  #54  
Old 05-05-2010, 05:38 PM
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bookworm Offline
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Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by z.hassan
Hey,

I searched again but I couldn't find it. So when I looked at startup, I found that the button F2 goes to setup not Bios. Is setup the same as bios? The other button which it showed was F12 which is for bootup or something like that.


yes setup is the BIOS, joined the English speaking Fujitsu forum, have to wait for verification, I'll post the question about the BIOS when I get authority to use the forum.
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Barbara MCP

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  #55  
Old 05-08-2010, 05:44 PM
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bookworm Offline
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Quote:
Originally Posted by bookworm
yes setup is the BIOS, joined the English speaking Fujitsu forum, have to wait for verification, I'll post the question about the BIOS when I get authority to use the forum.

posted the question on the Fujitsu forum, now we wait to see if we get a reply.
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  #56  
Old 09-19-2010, 04:03 PM
jjsterling Offline
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Posts: 2
Smile Sound - Laptop - Success

Hi

I have been having the same problem with loosing sound on my Toshiba P25 S526, Win xp sp3, Realtek AC97 Audio; multiple time in a day.
It appeared that my sound card would un-install itself.
Problem seemed to occur when I would change or end one sound player (ie Win Media Player a mp3 file) and use another application such as a webcast. Then I would have to re-install and reboot.

So I tried what BOOKWORM said many times and a couple other things.
---------------

check these

1
Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

- no issue there

2
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

- Found that my Windows Audio services were STARTed and AUTOMATIC.
But for the no reason in particular, I STOPed the service and rebooted then STARTED the service and set AUTOMATIC.

------

I also went to control panel - don't know if this matters but I did these two other things anyways.

3
Sounds and Audio Devices Properties / Volume / Speaker settings / Advance / Speaker setup > Laptop Stereo Speakers


4 (this MIGHT have fixed it why I don't know)
Sounds and Audio Devices Properties / Sounds / Sound scheme > (was No Sound) changed to Windows Default

-------
It has been 3 days and no problems.
I just thought a successful result might be worth hearing about.

"Be Good To Yourself"
JJ
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  #57  
Old 09-20-2010, 01:46 AM
jjsterling Offline
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Sound - Laptop - Success - NOT - SORRY I SPOKE TOO EARLY

Quote:
Originally Posted by jjsterling
Hi

I have been having the same problem with loosing sound on my Toshiba P25 S526, Win xp sp3, Realtek AC97 Audio; multiple time in a day.

<deleted >


It has been 3 days and no problems.
I just thought a successful result might be worth hearing about.

"Be Good To Yourself"
JJ

-----
SORRY I SPOKE TO EARLY - JUST EXPERIENCED THE SAME PROBLEM - HOPE TO FIGURE OUT WHAT IS CAUSING IT.

AGAIN - I AM SORRY FOR MY MISTAKE.
JJ
--
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  #58  
Old 02-26-2011, 01:42 AM
thedude Offline
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Posts: 2
my solution

Hello,

I too have had this Audio issue with my Canadian model Satellite A70 . It is an ol tank of a Laptop which was actually just given to me from a good friend who grew tired of messing with a broken connection at the AC/DC adapter input on the mainboard. Turns out they commonly used a bad grade of solder on a wide variety of toshiba mainboards in the satellite series, which would cause the power source and charging cycles to engage/disengage randomly as the cord would flex. I simply resoldered and remounted the input block with epoxy to strengthen the mount. but thats beside the point here. Back to the audio problem.

When i would install the drivers using the setup utility with Realtek AC 97 then the aforementioned alcupd.exe seemed to cause problems somewhere and disable the audio when switching on or off or hibernating. I could never pin down exactly what would cause it but it would tend to work for a period and then go out entirely. This would still leave the greyed out volume box. Often uninstalling the driver from device manager would cause the system to crash suddenly without hanging. In order to uninstall i found it necessary to F8 at startup to enter safemode with administrative options and uninstall from Add/Remove Programs. then the program would properly be removed. Also would check system device manager to be sure the driver was removed as well as any WMD audio device drivers that might have jumped in there and reboot to normal user mode.

It is a good idea to take the Realtek audio driver zip file and unzip it to a local directory on your desktop in preparation for re logging at this point.
You should be prompted for the drivers at log in time by windows hardware detection utility, this is a good time to manually search the unzipped contents of the audio driver and browse the config folder for inf file. Hopefully your driver install will go properly and you will once again have a sound card that works. check options for showing volume on system menu and reboot and your little speaker should scroll up a down again ! Yay... or at least thats what worked for me.

I'm half expecting to have this issue re-emerge and screw every thing up again. But at least i'll have a procedure to getting it back up again i hope. For now i'm turning off all the automatic power options. I'm planning to squarely shut down and restart this system manually when i use it to avoid causing the problem to continue, however I'm betting that the utility software was a big part of the issue to begin with.

Hope this helps someone maybe.

Love and light
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  #59  
Old 02-26-2011, 02:22 AM
thedude Offline
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also disable hibernate

Oh ya. Also I would recommend turning off hibernate in power options.
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  #60  
Old 04-15-2011, 07:33 PM
Laptopsaregreat Offline
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No sound all a sudden on my Toshiba Satellite L645D-S4033.

Fixed it by going into the Bios/Advance/SATA Controller Mode and changing it from Compatability Mode (IDE Mode) to ACHI Mode.

I would also suggest that people go into the Device Manager and update all their device drivers.

This is a long and tedious process but probably worth it.
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