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Suddenly No Sound On Toshiba Laptop

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  #1  
Old 02-06-2007, 02:28 PM
CarpetBurn Offline
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Join Date: Feb 2007
Posts: 3
Suddenly No Sound On Toshiba Laptop

Yesterday I was converting a song from wma to mp3 using Tunebrite. Then suddenly I lost all sound from my Toshiba Qosmio F25. There are no error messages. I did all the normal checking volume settings, making sure nothing was muted, checked audio drivers. Reinstalled SoundMAX drivers. No errors or (!) on device manager. Everything appears to be working correctly just no sound coming out of speakers or headphone jacks. No system sounds. No sound at all. If I play a song using itunes or windows media player it plays the song with no errors and appears to be playing it from the audio bars at the bottom (not sure the exact term for those bars that go up and down based on the song). Just no sound comes out. I've been reading posts on here and tried everything I've seen thus far. I changed the registry back to default. I changed the BIOS back to all default settings. I used system restore to try several different restore points where I knew the sound previously worked. Still no sound. I'm completely stumped and would greatly appreciate any help I can get. Like I said everything appears completely normal, everything plays, no errors, no hardware conflicts. Just no sound out of the speakers or headphones or anything. Thanks ahead for your time.

Here is my Belarc Summary:

Operating System
Windows XP Media Center Edition Service Pack 2 (build 2600)

System Model
TOSHIBA Portable PC Version 1.0
Enclosure Type: Notebook

Processor
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board
Board: TOSHIBA Portable PC Version A0
Bus Clock: 133 megahertz
BIOS: TOSHIBA Version 1.40 12/28/2005

Drives
99.93 Gigabytes Usable Hard Drive Capacity
44.27 Gigabytes Hard Drive Free Space
HM3268S FMS614D SCSI CdRom Device [CD-ROM drive]
MATSHITA DVD-RAM UJ-840S [CD-ROM drive]
TOSHIBA MK1032GAX [Hard drive] (99.93 GB) -- drive 0, s/n 55LU1260T, rev AB211A, SMART Status: Healthy

Memory Modules
1024 Megabytes Installed Memory
Slot 'DIMM 0' has 512 MB
Slot 'DIMM 1' has 512 MB

Local Drive Volumes
c: (NTFS on drive 0) 99.93 GB 44.27 GB free

Network Drives
None detected

Printers
Adobe PDF Converter on My Documents\*.pdf
HP Deskjet 5700 Series on \\HP Deskjet 5700 Series
Microsoft Office Document Image Writer Driver on \\Printer
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:

Controllers
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
NVIDIA GeForce Go 6600 [Display adapter]
Default Monitor (2x)
Toshiba rnal Panel [Monitor] (15.2"vis)

Bus Adapters
Texas Instruments PCIxx21/x515 Cardbus Controller
SCSI/RAID Host Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Multimedia
SoundMAX Integrated Digital Audio
TOSHIBA PCI TV Tuner

Other Devices
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Pointing-device [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
TOSHIBA ACPI-Compliant Value Added Logical and General Purpose Device
USB Root Hub (4x)

Virus Protection
Trend Micro PC-cillin Internet Security Version 12.4.1015
Realtime File Scanning On
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  #2  
Old 02-08-2007, 09:57 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by CarpetBurn
Yesterday I was converting a song from wma to mp3 using Tunebrite. Then suddenly I lost all sound from my Toshiba Qosmio F25. There are no error messages. I did all the normal checking volume settings, making sure nothing was muted, checked audio drivers. Reinstalled SoundMAX drivers. No errors or (!) on device manager. Everything appears to be working correctly just no sound coming out of speakers or headphone jacks. No system sounds. No sound at all. If I play a song using itunes or windows media player it plays the song with no errors and appears to be playing it from the audio bars at the bottom (not sure the exact term for those bars that go up and down based on the song). Just no sound comes out. I've been reading posts on here and tried everything I've seen thus far. I changed the registry back to default. I changed the BIOS back to all default settings. I used system restore to try several different restore points where I knew the sound previously worked. Still no sound. I'm completely stumped and would greatly appreciate any help I can get. Like I said everything appears completely normal, everything plays, no errors, no hardware conflicts. Just no sound out of the speakers or headphones or anything. Thanks ahead for your time.

Here is my Belarc Summary:

Operating System
Windows XP Media Center Edition Service Pack 2 (build 2600)

System Model
TOSHIBA Portable PC Version 1.0
Enclosure Type: Notebook

Processor
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board
Board: TOSHIBA Portable PC Version A0
Bus Clock: 133 megahertz
BIOS: TOSHIBA Version 1.40 12/28/2005

Drives
99.93 Gigabytes Usable Hard Drive Capacity
44.27 Gigabytes Hard Drive Free Space
HM3268S FMS614D SCSI CdRom Device [CD-ROM drive]
MATSHITA DVD-RAM UJ-840S [CD-ROM drive]
TOSHIBA MK1032GAX [Hard drive] (99.93 GB) -- drive 0, s/n 55LU1260T, rev AB211A, SMART Status: Healthy

Memory Modules
1024 Megabytes Installed Memory
Slot 'DIMM 0' has 512 MB
Slot 'DIMM 1' has 512 MB

Local Drive Volumes
c: (NTFS on drive 0) 99.93 GB 44.27 GB free

Network Drives
None detected

Printers
Adobe PDF Converter on My Documents\*.pdf
HP Deskjet 5700 Series on \\HP Deskjet 5700 Series
Microsoft Office Document Image Writer Driver on \\Printer
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:

Controllers
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
NVIDIA GeForce Go 6600 [Display adapter]
Default Monitor (2x)
Toshiba rnal Panel [Monitor] (15.2"vis)

Bus Adapters
Texas Instruments PCIxx21/x515 Cardbus Controller
SCSI/RAID Host Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Multimedia
SoundMAX Integrated Digital Audio
TOSHIBA PCI TV Tuner

Other Devices
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Pointing-device [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
TOSHIBA ACPI-Compliant Value Added Logical and General Purpose Device
USB Root Hub (4x)

Virus Protection
Trend Micro PC-cillin Internet Security Version 12.4.1015
Realtime File Scanning On

check these
Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

hope this helps
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  #3  
Old 02-17-2007, 07:27 PM
CarpetBurn Offline
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Join Date: Feb 2007
Posts: 3
Thanks for the help. That wasn't the problem and I'm still totally baffled. No progress at all. Tried restore tons of times. Registry edits. BIOS edits. Nothing. Can't figure it out. Thanks for the response. Any more would help.
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  #4  
Old 02-18-2007, 07:33 PM
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bookworm Offline
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Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by bookworm
check these
Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

hope this helps

What make and model is your comp,
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for relations.


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  #5  
Old 02-19-2007, 08:22 PM
GOODT Offline
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Join Date: Feb 2007
Posts: 8
Quote:
Originally Posted by bookworm
What make and model is your comp,

I could be greatly mistaken but the first line of his first was "Toshiba Qosmio F25"
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  #6  
Old 02-21-2007, 04:47 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by CarpetBurn
Thanks for the help. That wasn't the problem and I'm still totally baffled. No progress at all. Tried restore tons of times. Registry edits. BIOS edits. Nothing. Can't figure it out. Thanks for the response. Any more would help.

This is the Chipset driver, it tells the target system which INF files to intall, it appears you have to install before the sound driver
http://www.csd.toshiba.com/cgi-bin/t...ngdgmn.0&ct=DL

install, then RESTART your comp, and then install the audio driver again


SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps
__________________
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  #7  
Old 11-09-2008, 09:34 PM
BALI257 Offline
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Join Date: Nov 2008
Posts: 1
same problem qosmio G15-AV501

I have the same problem with my Qosmio type : G15-AV501.
kindly pls help.

Tks.
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  #8  
Old 11-09-2008, 09:44 PM
bookworm's Avatar
bookworm Offline
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Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by BALI257
I have the same problem with my Qosmio type : G15-AV501.
kindly pls help.

Tks.

this is your audio driver from Toshiba for your G15-AV501 http://www.csd.toshiba.com/cgi-bin/t...all_docs=false

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
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Barbara MCP

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  #9  
Old 02-12-2009, 07:48 AM
billu512 Offline
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Join Date: Feb 2009
Posts: 5
I Am Also HavingThe Same Problem But I Can Hear Very Low Sound With Headphones.Toshiba-->Satellite--->A110-195 Please Help Me....!
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  #10  
Old 02-12-2009, 06:57 PM
bookworm's Avatar
bookworm Offline
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Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by billu512
I Am Also HavingThe Same Problem But I Can Hear Very Low Sound With Headphones.Toshiba-->Satellite--->A110-195 Please Help Me....!

go here to Toshiba http://eu.computers.toshiba-europe.c...ivers_bios.jsp

the model is the A110(PSABOE)
audio is Realtek

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps

Barbara MCP

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It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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  #11  
Old 02-13-2009, 10:03 AM
billu512 Offline
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Join Date: Feb 2009
Posts: 5
Still Having Problem

Thank You For Replying Boss But I Am Still Having The Same Problem And This Time There Is No Sound I Have Also Installed Windows Again But Still Last Night The headphone's were working but now Speakers And Headphones Both Are Not Working.
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  #12  
Old 02-16-2009, 09:57 AM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by billu512
Thank You For Replying Boss But I Am Still Having The Same Problem And This Time There Is No Sound I Have Also Installed Windows Again But Still Last Night The headphone's were working but now Speakers And Headphones Both Are Not Working.

check this to see if Realtek is default audio

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device
__________________
Hope this helps

Barbara MCP

Friends are
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It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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  #13  
Old 02-18-2009, 05:18 AM
billu512 Offline
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Join Date: Feb 2009
Posts: 5
Sound Card Problem

I Think There Is a Hardware Problem Do U Have Any Idea Abt Any Hardware Problem Like This? And How Much a New Sound Card Costs
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  #14  
Old 02-18-2009, 12:47 PM
bookworm's Avatar
bookworm Offline
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Join Date: Sep 2002
Location: Lancashire England
Posts: 15,183
Quote:
Originally Posted by billu512
I Think There Is a Hardware Problem Do U Have Any Idea Abt Any Hardware Problem Like This? And How Much a New Sound Card Costs

go back to Toshiba link and get the Chipset Utility - install then RESTART your comp - if need be install audio again


Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions
__________________
Hope this helps

Barbara MCP

Friends are
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for relations.


It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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  #15  
Old 02-25-2009, 09:04 PM
f4y3 Offline
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Join Date: Feb 2009
Posts: 3
i also have this problem. except that mine had sounds when using an external speaker or headset. did everything.. reinstalled driver, system restore, etc. pls help. my laptop is dv2000
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