No Sound - Unknown Device??

[ayemmkay]

I'll try to explain this as thoroughly as possible:

I have a Dell Inspiron E1505. I recently had to reformat and went from Windows Media Center to Windows XP Home. My sound worked fine for a day or so, but then I suddenly began getting an error message when I tried to play anything in Window's Media Payer. The error is as follows:



"Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be
functioning correctly."



Naturally, I checked out my device manager. There is a (?) next to "Other Devices" and when I expand the list, each item has both a (?) and a (!) next to it. The items are: Base System Device, Base System Device, Base System Device (yes...three??), SM Bus Controller, and Video Controller (VGA Compatible). Each is not functioning correctly.

Then, under Sound, video and game controllers, there is an Unknown Device with a (!) next to it. I've tried EVERYTHING to identify this or get rid of it and I can't figure it out for the life of me.

When I get into the Hardware Update Wizard and I click on this Unknown Device, the wizard wants me to install software for MEDIA (very original). I try to install it and get the following error message:



"The software you are installing for this hardware:

Microsoft WINMM WDM Audio Compatibility Driver

has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)

Continuing your installation of this software may impair of destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passes Windows Logo testing."



I clicked Continue Anyway and got the following error message:



"There was a problem installing this hardware:

MEDIA

An error occurred during the installation of the device.

Driver is not intended for this platform."



I've tried updating all my drivers, but no luck. Nothing has worked...


This is the information I have on my computer:


[Computer]
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name AMANDAS-LIFE
User Name Amanda

[Motherboard]
CPU Type Mobile DualCore Intel Pentium M, 1666 MHz (10 x 167)
Motherboard Name Dell MM061
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1024 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (04/20/06)

[Multimedia]
Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller [A-1]

[Storage]
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller SCSI/RAID Host Controller
Disk Drive TOSHIBA MK1032GSX (91 GB, IDE)
Optical Drive HB1046G BVQ052R SCSI CdRom Device
Optical Drive SONY DVD+-RW DW-Q58A
SMART Hard Disks Status OK

[Partitions]
C: (NTFS) 93950 MB (59602 MB free)

[Input]
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

[Network]
Network Adapter Broadcom 440x 10/100 Integrated Controller
Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection (192.168.254.5)
Modem Conexant HDA D110 MDC V.92 Modem

[Peripherals]
Printer Send To OneNote 2007
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller [A-1]
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery



Any help would be amazingly appreciated. This has been driving me nuts for far too long.


I have EVEREST and PC Wizard 2007, so any information that is needed can be supplied.


Thank you so much! :]

[bookworm]

Originally Posted by ayemmkay

I'll try to explain this as thoroughly as possible:

I have a Dell Inspiron E1505. I recently had to reformat and went from Windows Media Center to Windows XP Home. My sound worked fine for a day or so, but then I suddenly began getting an error message when I tried to play anything in Window's Media Payer. The error is as follows:



"Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be
functioning correctly."






Naturally, I checked out my device manager. There is a (?) next to "Other Devices" and when I expand the list, each item has both a (?) and a (!) next to it. The items are: Base System Device, Base System Device, Base System Device (yes...three??), SM Bus Controller, and Video Controller (VGA Compatible). Each is not functioning correctly.

Then, under Sound, video and game controllers, there is an Unknown Device with a (!) next to it. I've tried EVERYTHING to identify this or get rid of it and I can't figure it out for the life of me.

When I get into the Hardware Update Wizard and I click on this Unknown Device, the wizard wants me to install software for MEDIA (very original). I try to install it and get the following error message:



"The software you are installing for this hardware:

Microsoft WINMM WDM Audio Compatibility Driver

has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)

Continuing your installation of this software may impair of destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passes Windows Logo testing."



I clicked Continue Anyway and got the following error message:



"There was a problem installing this hardware:

MEDIA

An error occurred during the installation of the device.

Driver is not intended for this platform."







I've tried updating all my drivers, but no luck. Nothing has worked...


This is the information I have on my computer:


[Computer]
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name AMANDAS-LIFE
User Name Amanda

[Motherboard]
CPU Type Mobile DualCore Intel Pentium M, 1666 MHz (10 x 167)
Motherboard Name Dell MM061
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1024 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (04/20/06)

[Multimedia]
Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller [A-1]

[Storage]
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller SCSI/RAID Host Controller
Disk Drive TOSHIBA MK1032GSX (91 GB, IDE)
Optical Drive HB1046G BVQ052R SCSI CdRom Device
Optical Drive SONY DVD+-RW DW-Q58A
SMART Hard Disks Status OK

[Partitions]
C: (NTFS) 93950 MB (59602 MB free)

[Input]
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

[Network]
Network Adapter Broadcom 440x 10/100 Integrated Controller
Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection (192.168.254.5)
Modem Conexant HDA D110 MDC V.92 Modem

[Peripherals]
Printer Send To OneNote 2007
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller [A-1]
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery



Any help would be amazingly appreciated. This has been driving me nuts for far too long.


I have EVEREST and PC Wizard 2007, so any information that is needed can be supplied.


Thank you so much! :]

Go here to Dell http://support.dell.com/support/down...&fileid=149851

install the chipset driver - then RESTART your comp

then install the audio driver http://support.euro.dell.com/support...&fileid=162467

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

[ayemmkay]

No luck.

Nothing has changed. :[

[bookworm]

Originally Posted by ayemmkay

No luck.

Nothing has changed. :[

Are your audio plugs on the I/O plate http://www.youtube.com/watch?v=YQzgQ39ovZY

[Kujtime]

Hello 'bookworm',

I saw that you helped a lot of people who had sound problems.

I have the same problems, my sound doesn't work, I have tried all the possibilities in 'troubleshooting' quesitons but none of them didn't work.

So I will give you my details of the computor and please help me how to restore my sound system.

These are the details:

Operating System:
Windows XP Professional Service Pack 2 (build 2600)

Processor:
1.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache

Main Circuit Board:
Board: ASUSTeK Computer INC. P4SGX-MX REV 2.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ASUS P4SGX-MX ACPI BIOS Revision 1005 06/11/2003

Please let me know if you have any link for dowloading the sound drivers to my computor.


I appriciate very much your help!

Regards
kujtime

[bookworm]

Originally Posted by Kujtime

Hello 'bookworm',

I saw that you helped a lot of people who had sound problems.

I have the same problems, my sound doesn't work, I have tried all the possibilities in 'troubleshooting' quesitons but none of them didn't work.

So I will give you my details of the computor and please help me how to restore my sound system.

These are the details:

Operating System:
Windows XP Professional Service Pack 2 (build 2600)

Processor:
1.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache

Main Circuit Board:
Board: ASUSTeK Computer INC. P4SGX-MX REV 2.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ASUS P4SGX-MX ACPI BIOS Revision 1005 06/11/2003

Please let me know if you have any link for dowloading the sound drivers to my computor.


I appriciate very much your help!

Regards
kujtime

This is the link to your Asus MoBo drivers http://support.asus.com.tw/download/...Language=en-us

right on the tab - Poerating System - select Win XP

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

[Kujtime]

Hi bookworm,

Can you please explain me somehow with photos printscreen, because i don't see this options that you are telling me about on this website, I don't see anyware where i can choose operating system.

looking forward to your answer again.

best regards
kujtime

[bookworm]

Originally Posted by Kujtime

Hi bookworm,

Can you please explain me somehow with photos printscreen, because i don't see this options that you are telling me about on this website, I don't see anyware where i can choose operating system.

looking forward to your answer again.

best regards
kujtime

When you open Asus on the left it shows Model: P4SGX-MX on the right on this line you see Operating System and box that has All OS click the down arrow and select Win XP, hope this is clearer

[Nedak]

I have a similar problem, but I have a Compaq instead of a dell.

[HankXavier]

I have the exact same problem, the only difference is that I don't have an error under the sound, video and games tab...

Can someone help?