My sound is not working. NEED HELP!

chris0592 · #1 05-01-2008, 06:31 PM

i've reformatted my computer and installed xp but my sound no longer works. please help.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway E-4000 4000783
System Serial Number: 0027803537
Asset Tag: 40373
Chassis Serial Number: 0027803537
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA81583-203
Serial Number: ABRG22626798
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0009.P03.0204300808 04/30/2002
Drives Memory Modules c,d
137.40 Gigabytes Usable Hard Drive Capacity
121.92 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4320B [CD-ROM drive]
Multimedia Audio Controller [CD-ROM drive]
SM Bus Controller [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD1600AAJB-00PVA0 [Hard drive] (160.04 GB) -- drive 0, s/n WD-WCAP9A389291, rev 00.07H00, SMART Status: Healthy 254 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 137.40 GB 121.92 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 5/1/2008 4:34:23 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Microsoft Shared Fax Driver on SHRFAX:

Controllers Display
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Proview 15.7 [Monitor] (15.7"vis, April 2002)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Communications Other Devices

Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

chris0592 · #2 05-02-2008, 05:05 PM

Sorry about the info being jumbled together.

This should be better:
Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Gateway E-4000 4000783
System Serial Number: 0027803537
Asset Tag: 40373
Chassis Serial Number: 0027803537
Enclosure Type: Desktop
Processor 1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
137.40 Gigabytes Usable Hard Drive Capacity
121.89 Gigabytes Hard Drive Free Space
HL-DT-ST RW/DVD GCC-4320B [CD-ROM drive]
Multimedia Audio Controller [CD-ROM drive]
SM Bus Controller [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD1600AAJB-00PVA0 [Hard drive] (160.04 GB) -- drive 0, s/n WD-WCAP9A389291, rev 00.07H00, SMART Status: Healthy

Memory Modules c,d
254 Megabytes Installed Memory
Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 137.40 GB 121.89 GB free

Network Drives
None detected

Users (mouse over user name for details)
local user accounts last logon
Owner 5/2/2008 4:33:35 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Controllers
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Proview 15.7 [Monitor] (15.7"vis, April 2002)

Bus Adapters
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7

Multimedia
None detected

Other Devices
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (4x)

Virus Protection [Back to Top]
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

--------------------------------------------------------------------------------

bookworm · #3 05-02-2008, 06:25 PM

Quote:

Originally Posted by chris0592

Sorry about the info being jumbled together.

This should be better:
Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Gateway E-4000 4000783
System Serial Number: 0027803537
Asset Tag: 40373
Chassis Serial Number: 0027803537
Enclosure Type: Desktop
Processor 1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
137.40 Gigabytes Usable Hard Drive Capacity
121.89 Gigabytes Hard Drive Free Space
HL-DT-ST RW/DVD GCC-4320B [CD-ROM drive]
Multimedia Audio Controller [CD-ROM drive]
SM Bus Controller [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD1600AAJB-00PVA0 [Hard drive] (160.04 GB) -- drive 0, s/n WD-WCAP9A389291, rev 00.07H00, SMART Status: Healthy

Memory Modules c,d
254 Megabytes Installed Memory
Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 137.40 GB 121.89 GB free

Network Drives
None detected

Users (mouse over user name for details)
local user accounts last logon
Owner 5/2/2008 4:33:35 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Controllers
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Proview 15.7 [Monitor] (15.7"vis, April 2002)

Bus Adapters
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7

Multimedia
None detected

Other Devices
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (4x)

Virus Protection [Back to Top]
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

--------------------------------------------------------------------------------

Your audio driver is here at Gateway http://support.gateway.com/support/d...s=Windows%20XP

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

rubain · #4 05-03-2008, 07:59 AM

hi everyone,am having problem with realtek audio device
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
3.20 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P5GC-MX/1333 Rev x.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 0207 08/01/2007
Drives Memory Modules c,d
81.96 Gigabytes Usable Hard Drive Capacity
15.10 Gigabytes Hard Drive Free Space

HX7107O TRA623Z SCSI CdRom Device [CD-ROM drive]
TSSTcorp CDDVDW SH-S203P [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2LENKBE, rev YAR41BW0, SMART Status: Healthy 2040 Megabytes Installed Memory

Slot 'DIMM0' has 1024 MB
Slot 'DIMM1' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 29.41 GB 9.87 GB free
d: (NTFS on drive 0) 52.55 GB 5.23 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
rub 5/3/2008 4:38:59 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Controllers Display
Standard floppy disk controller
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) Intel(R) 82945G Express Chipset Family [Display adapter]
ViewSonic E70f-6 [Monitor] (15.7"vis, s/n 26V044500009, November 2004)
Bus Adapters Multimedia
SCSI/RAID Host Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Realtek High Definition Audio
Communications Other Devices
SoftV92 Data Fax Modem

USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1169 [VPS 080503-0] Version 4.8.1169
Realtime File Scanning On

rubain · #5 05-03-2008, 08:05 AM

hi..all i just reformat my windows and am getting problem with realtek drivers.after installing it there was no sound,so i uninstall it.when i tried to re-install it it say code error -ooo1.when i go to add hardware wizard it say error code 39.in the device manager 'realtek high definition audio' appear with this<!> in yellow....excuse if my english is bad.
i tried to uninstal in device manager but it say failed to uninstall the device.the device may required to boot up the computer.i reboot the system and when i tried same thing

anyone help me.....thks

bookworm · #6 05-03-2008, 08:22 PM

Quote:

Originally Posted by rubain

hi..all i just reformat my windows and am getting problem with realtek drivers.after installing it there was no sound,so i uninstall it.when i tried to re-install it it say code error -ooo1.when i go to add hardware wizard it say error code 39.in the device manager 'realtek high definition audio' appear with this<!> in yellow....excuse if my english is bad.
i tried to uninstal in device manager but it say failed to uninstall the device.the device may required to boot up the computer.i reboot the system and when i tried same thing

anyone help me.....thks

check this to see if Realtek is default audio driver

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

get he driver from realtek http://www.realtek.com.tw/downloads/...Audio%20Codecs

Tick I accept the above – wait till site resets then click Next

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

rubain · #7 05-04-2008, 06:14 AM

i went to the control panel,Sound & Audio Devices but i can select nothing..further more i have already tried to install the realtek (executable file) it say 'install realtek hd audio driver failure!!{error code;0xE0000227}

bookworm · #8 05-04-2008, 06:35 PM

Quote:

Originally Posted by rubain

i went to the control panel,Sound & Audio Devices but i can select nothing..further more i have already tried to install the realtek (executable file) it say 'install realtek hd audio driver failure!!{error code;0xE0000227}

check this out
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.

if still no sound go to Asus and install the Chipset driver - then Restart your comp, then install audio driver again

http://support.asus.com/download/dow...l=P5GC-MX/1333

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

rubain · #9 05-05-2008, 08:37 AM

ok i have done all the thing U told me but till there is no sound.may be i have set the wrong driver....any way how to know that i have chossen the correct driver.further more my windows is not updating....recently i have put a genuine key but its not updating.is these things causing the sound problem

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 04/08/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896423 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
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Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q919007 - Important (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
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Q924270 - Low (details...)
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Q925398 - Critical (details...)
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Q926436 - Important (details...)
Q927779 - Critical (details...)
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Q937894 - Moderate (details...)
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Q944653 - Important (details...)
Q945553 - Important (details...)
Q947864 - Critical (details...)
Q948590 - Critical (details...)
Q948881 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
MSXML6
KB933579 on 4/18/2008 (details...)
Windows XP
SP3
KB884020 on 4/18/2008 (details...)
KB893803V2 on 4/18/2008 (details...)
KB896358 on 5/4/2008 (details...)
KB898461 on 4/15/2008 (details...)
KB915865 on 4/21/2008 (details...)
KB921411 on 4/16/2008 (details...)
KB927891 on 4/21/2008 (details...)
KB941644 on 4/21/2008 (details...)
KB941693 on 5/4/2008 (details...)
KB946026 on 4/21/2008 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 4/21/2008 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 4/21/2008 (Microsoft National Language Support Downlevel APIs)
XML Paper Specification Shared Components Pack 1.0
XPSEPSC (XML Paper Specification Shared Components Pack 1.0)
No details available

prog93 · #10 05-07-2008, 03:34 PM

Hi.
Try to go into your bios and enable "on board audio". I've also got a realtek chip and if I want to use, I have to do that. Before doing it, disable any audio driver else, it's better. Then, after enabled, install realtek drivers. Maybe it can work. (I'm not english either).

rubain · #11 05-08-2008, 12:21 PM

its already enable in the bios....