Driver issues

elvie · #1 08-05-2009, 06:36 PM

Hi there,am having some issues with my brother in laws pc, problem being he has got someone to repair it and its come back with a couple of errors,not actually sure if it was him or the repair man,but his system is very unstable,like we cant access the internet.here goes with the problems firstly in device manager there seems to be a problem with Video Controller(VGA Compatible) and also PCI Simple Communications Controller,also Realtek Voice Manager crashes and wants to send error report on start up.
Personally dont know why he did it in the 1st place due to his system having a recovery partition on it before letting anyone near it to perform anything.
heres a copy of his specs from Belarc Advisor.hope it helps -

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United Kingdom) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.67 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache
Not hyper-threaded Board: P4VM900-SATA2
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. P1.10 09/06/2007
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
75.52 Gigabytes Hard Drive Free Space

LITE-ON DVD+RW SOHW-822S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-22JHA0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WCAM91910630, rev 05.01C05, SMART Status: Healthy 192 Megabytes Usable Installed Memory

Slot 'DIMM0' has 256 MB
Slot 'DIMM1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 75.52 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
SOFTEY 27/07/2009 16:13:55 (admin)
local system accounts
Administrator never (admin)

Marks a disabled account; Marks a locked account Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller Realtek High Definition Audio
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.5
Realtime File Scanning On
None discovered
Communications Other Devices

VIA Compatable Fast Ethernet Adapter
Dhcp Server: 62.31.112.122
Physical Address: 00:19:66:4E:C8:97
Built-in Infrared Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (5x)

Make is Hp Pavilion a708.uk hope this information is of some use,anything else you would like to know just ask,cheers for any help with this matter.

Elvie

bookworm · #2 08-05-2009, 10:40 PM

Quote:

Originally Posted by elvie

Hi there,am having some issues with my brother in laws pc, problem being he has got someone to repair it and its come back with a couple of errors,not actually sure if it was him or the repair man,but his system is very unstable,like we cant access the internet.here goes with the problems firstly in device manager there seems to be a problem with Video Controller(VGA Compatible) and also PCI Simple Communications Controller,also Realtek Voice Manager crashes and wants to send error report on start up.
Personally dont know why he did it in the 1st place due to his system having a recovery partition on it before letting anyone near it to perform anything.
heres a copy of his specs from Belarc Advisor.hope it helps -

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United Kingdom) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.67 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache
Not hyper-threaded Board: P4VM900-SATA2
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. P1.10 09/06/2007
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
75.52 Gigabytes Hard Drive Free Space

LITE-ON DVD+RW SOHW-822S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-22JHA0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WCAM91910630, rev 05.01C05, SMART Status: Healthy 192 Megabytes Usable Installed Memory

Slot 'DIMM0' has 256 MB
Slot 'DIMM1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 75.52 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
SOFTEY 27/07/2009 16:13:55 (admin)
local system accounts
Administrator never (admin)

Marks a disabled account; Marks a locked account Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller Realtek High Definition Audio
Virus Protection [Back to Top] new Group Policies
AVG Anti-Virus Free Version 8.5
Realtime File Scanning On
None discovered
Communications Other Devices

VIA Compatable Fast Ethernet Adapter
Dhcp Server: 62.31.112.122
Physical Address: 00:19:66:4E:C8:97
Built-in Infrared Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (5x)

Make is Hp Pavilion a708.uk hope this information is of some use,anything else you would like to know just ask,cheers for any help with this matter.

Elvie

Did he have a new motherboard installed, the board does not correspond with the HP model. Get Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section.
http://www.softpedia.com/get/System/...-Edition.shtml

lets make sure of the model.

elvie · #3 08-06-2009, 12:31 PM

hi there,having called him this morning he did confirm that there was a new motherboard installed but not on this latest repair,ive run Everest on his pc and heres the copy of it -

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer SOFTEY-9399B004
Generator SOFTEY
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-08-06
Time 16:59

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SOFTEY-9399B004
User Name SOFTEY

Motherboard:
CPU Type Intel Celeron D 330, 2666 MHz (20 x 133)
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 192 MB
BIOS Type AMI (09/06/07)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Multimedia:
Audio Adapter VIA VT8237A/8251 High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD800BB-22JHA0 (74 GB, IDE)
Optical Drive LITE-ON DVD+RW SOHW-822S
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76308 MB (71891 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter VIA Compatable Fast Ethernet Adapter

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller

wasnt sure if you required this info but have included it also -

Motherboard 63-110-0000010-00101111-090607-VIA$PV9S2110_P4VM900-SATA2 BIOS P1.10
Motherboard DMIMOBO: P4VM900-SATA2
Motherboard DMISYS: To Be Filled By O.E.M. To Be Filled By O.E.M.
Motherboard Unknown
PCI/AGP 1106-0364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-1364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-2364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-3364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-3371: Video Controller (VGA Compatible) [NoDB]
PCI/AGP 1106-3372: VIA Standard PCI to ISA Bridge [NoDB]
PCI/AGP 1106-4364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-5364: VIA I/O APIC Interrupt Controller [NoDB]
PCI/AGP 1106-5372: Standard Dual Channel PCI IDE Controller [NoDB]
PCI/AGP 1106-6364: VIA Security Device [NoDB]
PCI/AGP 1106-7364: VIA Standard Host Bridge [NoDB]
PCI/AGP 1106-A364: VIA PCI to PCI Bridge Controller [NoDB]

thanks for your help with this matter,truelly appreciated

Elvie

elvie · #4 08-10-2009, 06:40 PM

any ideas out there? still havnt solved this dillemma

elvie · #5 08-14-2009, 11:39 AM

anyone out there have any ideas? or can point me in the right direction,

elvie · #6 08-22-2009, 10:17 PM

hi all ive managed to sort the problems,well a few of them,i still cant solve the PCI Simple Communications Controller.ive even managed to find out the motherboard which is -

Model - P4VM900-SATA2
North Bridge - VIA P4M900/CN896/PT890 REVISION 00
South Bridge - VIA VT82375 REVISION 00

HOPE THIS HELPS SOMEONE HELP ME WITH THIS PROBLEM.

many thanks for looking, Elvie