Unable to Shutdown Desktop Computer

[arundvm]

Hi all

In my office one of the users called me for a complient that he was not able to shutdown his computer.


I also tried to shutdown the computer, but its getting nothing. I can able to get Taskmanager by pressing CTRL+ALT+DEL. when trying on that too i getting nothing. no error at all.

So I logged off the user. and reloggin the same account. Still faced the same issue. Finally I force shutdown the powerbutton to shut down the computer.


Any one please tell me why i was not able to shutdown my computer when i'm able to log off.

I need to know this for future troubleshooting. please reply me


Thanks
Arunkumar B

[arundvm]

System Model: Dell optiplex 390

OS: windows XP Professional 32 bit

RAM: 1 GB


Please share the answers

Regards
Arunkumar B

[Digerati]

Does this happen every time? After you force a power off, if malware is not suspected, start it up again, and see if you can properly shutdown.

[arundvm]

Hi Digerati thanks for your reply.

Once after force shutdown. I again logged in with user account and gave shutdown. It worked. Today also users turned off his computer with out any issue.
But Since I'm still in learning position about hardware and networking I want to know what would be the reason for that.


Regards
Arunkumar B

[arundvm]

Hi all


Once again I getting the same problem. But now this time everyday user have to force shutdown the system while leaving the office.So please suggest what would be the reason for this. How can i troubleshoot these kind of problems related to Unable to Shutdown.


Thanks
Arunkumar B

[Ant]

Hi,

There are many reasons why this might happen so you might have to try to identify the cause by a process of elimination - made more difficult if the problem is intermittent.

Make sure all drivers are up to date and scan for viruses.

Ask the user to note down when it does and doesn't happen and to track whether they use any specific programs or do anything else when it does.

Close down programs from within Task Manager just before each time they shutdown and note whether the issue occurs.

See if anything untoward was logged in Event Viewer.

Try booting/shutting down from Safe Mode several times. Does the problem reoccur? If so the issue is likely to be basic hardware, OS/Driver related. If not then it's probably down to some user software.

Use Chkdsk to check the drives for damage.

Use System File Checker to restore any damaged/changed system files.

Take a look here to learn how to disable programs from starting up automatically upon boot. By disabling one of/all but one of them at a time, shutting down/rebooting a few times, you might be able to find the culprit.

Take a look HERE for some more specific reasons this might happen.

Hope it helps.

[arundvm]

HI


I can able to shutdown the system using short cut programs \\shutdown -s -f -t like thing. But whenever try to shut down by clicking shutdown icon only i'm facing the problem. so please guide


regards
Arunkumar