Plugin NIGHTMARE, HELP

[novice37]

Help needed pls,
Pc been infected with a plugin that downloads itselfs every time i sign on internet, cant stop it downloading and have tried an adware and spyware program, but even though it says it has blocked it, the plugin seems to bypass the program and sets itself up again.
Also internet explorer infected, fixed it i dont know how many times but still keeps getting infected with same thing.

What is it?.. is it spyware, adware, virus, or parrasite???????? and any advice on how to rid myself of this nuisance would be gratefully appreciated.

Thank you

[RoSpider]

Your explanation of the problem was thorough enough but ... what is the name of the spyware program that keeps poping up?

[novice37]

Hi RoSpider

Thanks for replying so quickly.
I installed a spyware program to help eliminate the plugin and internet explorer problem, the plugin is named XXX from RapidBlaster and the explorer infection is by Tibysystems. Tried to block them both with the spyware program but alas no joy as yet.

Would a virus program help, or is there something else i can do myself?
Any help would be much appreciated.

Thank you

[Miz]

Do you know whether it's a USB keyboard? To find out, trace the cable from the keyboard to the back of the computer and see what kind of plug it has. If it's round, it's a PS2 keyboard so it's not the problem. If the plug is a flat rectangle, then it's a USB keyboard.

You can buy a USB to PS2 adapter. Lots of links to lots of places that sell them if you go to www.google.com and do a search for USB to PS2 adapter.

Or you can go into the BIOS and enable USB support and see if that solves the problem.

To get into the BIOS, early on during the bootup process, watch for a screen that says "Press (x) to enter setup" (where (x) is the name of a key on the keyboard). Press that key (if you miss it the first time around, reboot and try again). Once into the BIOS, poke around for "USB support" and enable it. Don't change things randomly, though, or you'll be in bigger trouble than you are now.

Once you've found it (I can't give you any more specific directions since every BIOS is different), use the "Exit Saving Changes" option and let it continue booting. See if the keyboard will then let you choose Safe Mode when it gets to the Boot Menu.