Outlook Memory Error.

[wbdune]

I have a Dell Optiplex 170L with 1GB of RAM. When I try to add an attachment in Outlook from the My Recent Documents folder I keep getting an out of memory error. What is the cause and solution to this problem?

Thanks,

[tgarner]

Run spyware scans. may help

[wbdune]

Sorry, I did not have the screen capture of the error message in front of me at the time but I do now.

Error: An unexpected error occurred: Not enough memory available to complete the operation. Close other programs to make more memory available and then try again.

The title bar on the error box shows 'Microsoft Office Word'. Also, we opened the task manager and closed any unnecessary application.

[juamei]

Originally Posted by wbdune

Error: An unexpected error occurred: Not enough memory available to complete the operation. Close other programs to make more memory available and then try again.

The title bar on the error box shows 'Microsoft Office Word'. Also, we opened the task manager and closed any unnecessary application.

I've just fixed this on a users PC by renaming their
\Application Data\Microsoft\Office folder to
\Application Data\Microsoft\Officebak
This needs to be done whilst you are out of all office applications.

Note that we have network profiles here so that folder is stored on a network server. On a standalone PC, I think it would be:
c:\documents and settings\%username%\Application Data\Microsoft\Office
It should contain files like Word11.pip, Excel11.pip and must have a folder called Recent in it.

Next restart the PC, then log back in and restart outlook, it should be fine now.

Looks like the issue is a corrupt recent folder within the office folder as I was unable to access recent documents from within any office application.