Norton Blocking Access to Internet

[drew1000]

Have a friend who recently bought a PC which came with Norton Internet Security installed. When she "Enables Norton Internet Security" she cannot access any web pages via Internet Explorer. If she disables "Norton Internet Security" access to the web is OK. She is running Windows XP SP2. Any Ideas what could be causing this ?

[Kevin_gibson]

IE is blocked to all

Depending on which version of Norton you have, 2005, or 2006, open up Norton.

there should be something saying "Personal firewall" click on it, and click on configure.
Then this should bring up another screen -
click on Programs (1 of the tabs on the top line)

You will have a white box that shows loads of items, Including Internet Explorer.

Top of the white box there will be:

Learned
Program
Internet access

The IA one is what we need to concentrate on

Go down ot IE and click on the drop down error, there should be Permit, or Automatic, change it to 1 of these..

Click OK and try IE again, if no difference, restart the Pc and try again, if the same, come back to us on here or ring Symantec TEch support.

[DaveC2003]

I'd suggest removing Norton completely. I hate it. Get an easier firewall to setup e.g. McAfee.