No sound following system restore

DrumGuy · #1 04-13-2008, 01:16 PM

Hello all.... First time, long time...

I was presented with this machine and have come across quite an interesting dillema I'm hopefull someone can assist me with.

I've have twice done a System Restore from the cds provided by the manufacturer, which was supposed to give me a fresh "out-of-the-box" system. Every single setting is where it is supposed to be, power to speakers is on & the correct port is being used for speaker output yet no sound can be heard nor does SoundMax show listed in the device manager under "Sounds".

The listings under Sounds in Device Manager:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

When I attempted to re-load the drivers a message stated drivers were already loaded and did I want to overwrite. I clicked yes and while the install began it suddenly stopped after I responded to a warning that my system would need to re-boot. The install process hung to the point where I had to manually kill the process to get it to close (the "x'' was greyed out leaving me with no ability to "x-out" even though the minimize and windows size button were functional.

The message that appeared when the program did close was: "An error occurred while launching the setup - The remote procedure call failed"

When I attempted to load the drivers while in Safe Mode and I got a "computer contains wrong model info" message and that was it,install closed.

The Windows Audio service is set to Automatic and Start is checked.

Remote Procedure Call is "Started" & set to "Automatic"

Remote Procedure Call Locator is set to "Manual" & NOT started

The BIOS on-board sound is enabled.

I Ran sfc with no issues noted

I was able to Re-load the Chipset Driver w/no problem

I have noticed throughout the entire process there is no listing in device manager under "Sounds" for SoundMax. The only listings are for the codecs & drivers and no where to be found is the happy yellow " ! "

This machine is free of any virus, malware, spyware, trojans or ANY type of "outside" interference that could be considered the cause of issue.

The one thing I have also noticed is that this machine runs far too slow for it's processor speed and I'm wondering if there's some tie-in involved. I have seen the cpu usage meter peak when nothing is going on. And yes, I have done a defrag.

Any suggestions or assistance is GREATLY appreciated.

Thx in advance..
DG

My (edited) Everest report:

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BMC

Motherboard:
CPU Type Intel Celeron-S, 1200 MHz (12 x 100)
Motherboard Name Asus TUSL-LV
Motherboard Chipset Intel Solano i815E
System Memory 512 MB (SDRAM)
BIOS Type Award Medallion (10/22/01)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82815 Graphics Controller (4 MB)
3D Accelerator Intel i752
Monitor NEC MultiSync M700 [17" CRT] (8427748LA)
Monitor Intel(r) AIM External TV Encoder Driver 4 [NoDB] (8427748LA)

Multimedia:
Audio Adapter Modem #0 Line Playback

DrumGuy · #2 04-13-2008, 03:35 PM

I just found something very interesting...

When I ran the defrag I noticed that my "C" drive is the smaller volume drive where "C" is @ 15.6gb FAT32 File System), "D" is @ 41.63gb NTFS File System.

Now correct me if I'm wrong but isn't the larger drive of the 2 supposed to be desiginated as the "C" drive??

And could this be where the situation I'm having currently be a by-product of what I just found concerning the drive sizes?

I am SO ready to loft this thing thru a wall!!

Anyone? Buehler?

bookworm · #3 04-13-2008, 07:57 PM

Quote:

Originally Posted by DrumGuy

Hello all.... First time, long time...

I was presented with this machine and have come across quite an interesting dillema I'm hopefull someone can assist me with.

I've have twice done a System Restore from the cds provided by the manufacturer, which was supposed to give me a fresh "out-of-the-box" system. Every single setting is where it is supposed to be, power to speakers is on & the correct port is being used for speaker output yet no sound can be heard nor does SoundMax show listed in the device manager under "Sounds".

The listings under Sounds in Device Manager:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

When I attempted to re-load the drivers a message stated drivers were already loaded and did I want to overwrite. I clicked yes and while the install began it suddenly stopped after I responded to a warning that my system would need to re-boot. The install process hung to the point where I had to manually kill the process to get it to close (the "x'' was greyed out leaving me with no ability to "x-out" even though the minimize and windows size button were functional.

The message that appeared when the program did close was: "An error occurred while launching the setup - The remote procedure call failed"

When I attempted to load the drivers while in Safe Mode and I got a "computer contains wrong model info" message and that was it,install closed.

The Windows Audio service is set to Automatic and Start is checked.

Remote Procedure Call is "Started" & set to "Automatic"

Remote Procedure Call Locator is set to "Manual" & NOT started

The BIOS on-board sound is enabled.

I Ran sfc with no issues noted

I was able to Re-load the Chipset Driver w/no problem

I have noticed throughout the entire process there is no listing in device manager under "Sounds" for SoundMax. The only listings are for the codecs & drivers and no where to be found is the happy yellow " ! "

This machine is free of any virus, malware, spyware, trojans or ANY type of "outside" interference that could be considered the cause of issue.

The one thing I have also noticed is that this machine runs far too slow for it's processor speed and I'm wondering if there's some tie-in involved. I have seen the cpu usage meter peak when nothing is going on. And yes, I have done a defrag.

Any suggestions or assistance is GREATLY appreciated.

Thx in advance..
DG

My (edited) Everest report:

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BMC

Motherboard:
CPU Type Intel Celeron-S, 1200 MHz (12 x 100)
Motherboard Name Asus TUSL-LV
Motherboard Chipset Intel Solano i815E
System Memory 512 MB (SDRAM)
BIOS Type Award Medallion (10/22/01)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82815 Graphics Controller (4 MB)
3D Accelerator Intel i752
Monitor NEC MultiSync M700 [17" CRT] (8427748LA)
Monitor Intel(r) AIM External TV Encoder Driver 4 [NoDB] (8427748LA)

Multimedia:
Audio Adapter Modem #0 Line Playback

Whats the make and model, Asus have no drivers listed, so it's an OEM board, check this

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on
down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

DrumGuy · #4 04-15-2008, 06:18 PM

Barbara...

Sorry for the delay in responding...

I had checked prior the "Audio" settings and there is currently no other choice but "Modem #0 Line Playback". It's as if the board is not recognizing the sound chip.

This machine is a Sony Vaio PCV-RX540
Not sure if the make and model helps........

Also, I'm still a little confused as to how my drive volumes got switched.
Me thinks Sonys recovery discs need a wee bit o'tweeking

bookworm · #5 04-15-2008, 06:25 PM

Quote:

Originally Posted by DrumGuy

Barbara...

Sorry for the delay in responding...

I had checked prior the "Audio" settings and there is currently no other choice but "Modem #0 Line Playback". It's as if the board is not recognizing the sound chip.

This machine is a Sony Vaio PCV-RX540
Not sure if the make and model helps........

Also, I'm still a little confused as to how my drive volumes got switched.
Me thinks Sonys recovery discs need a wee bit o'tweeking

Go here to Sony, Original tab, your audio driver is there
http://esupport.sony.com/US/perl/swu...l?mdl=PCVRX540

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

DrumGuy · #6 04-15-2008, 06:30 PM

Barb,
Been there, done that.
Twice I might add.

bookworm · #7 04-16-2008, 09:43 AM

Quote:

Originally Posted by DrumGuy

Barb,
Been there, done that.
Twice I might add.

Try installing this way, make a note of where Soundmax driver files are unzipped

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

bookworm · #8 04-16-2008, 10:18 AM

Quote:

Originally Posted by DrumGuy

Barb,
Been there, done that.
Twice I might add.

Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

DrumGuy · #9 04-17-2008, 10:44 PM

Barb....

"Try installing this way, make a note of where Soundmax driver files are unzipped"

2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver

"The listings under Sounds in Device Manager:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
"

Can't do that considering no audio device appears,

I also have on-board sound (I/O if you will) that worked just fine before the system recovery. Now it's as if I removed the chip off the freakin board. YET, drivers present. go figure...

If you read back thru my original post you'll see that I've pretty much tried everything "common" to be the cause of the problem and yet, nada..

bookworm · #10 04-18-2008, 06:46 PM

Quote:

Originally Posted by DrumGuy

Barb....

"Try installing this way, make a note of where Soundmax driver files are unzipped"

2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver

"The listings under Sounds in Device Manager:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
"

Can't do that considering no audio device appears,

I also have on-board sound (I/O if you will) that worked just fine before the system recovery. Now it's as if I removed the chip off the freakin board. YET, drivers present. go figure...

If you read back thru my original post you'll see that I've pretty much tried everything "common" to be the cause of the problem and yet, nada..

You will need to check if audio is [Enabled] in the BIOS, go here to Sony and get the System Reference Guide, it details what to do.

When Sony logo appears press F2 key
the Main screen opens
use arrow key to go to Advanced tab
use arrow key to go to I/O Configuration - press Enter
onboard AC'97 should be set to [Enabled] if not use the + key to change
Press F10 key to save & Exit
y to changes

windows will then load - install the audio if XP does not load it automatically

DrumGuy · #11 04-22-2008, 07:11 PM

Quote:

Originally Posted by bookworm

You will need to check if audio is [Enabled] in the BIOS, go here to Sony and get the System Reference Guide, it details what to do.

When Sony logo appears press F2 key
the Main screen opens
use arrow key to go to Advanced tab
use arrow key to go to I/O Configuration - press Enter
onboard AC'97 should be set to [Enabled] if not use the + key to change
Press F10 key to save & Exit
y to changes

windows will then load - install the audio if XP does not load it automatically

Oh yea, been there, done that too.

ALL of the possibles have been checked, double checked and sometimes tripple checked.

All I know is the sound was fine prior to the recovery and yet here we are and I am audioless. I have a hard time believing the chip is trashed when all was well prior.

SOMEWHERE we're missing something but I'm clueless as to what it could be at this point. No sound and during recovery everything loaded to the smaller drive of the two. Something's very wrong here.....

bookworm · #12 04-22-2008, 07:31 PM

Quote:

Originally Posted by DrumGuy

Oh yea, been there, done that too.

ALL of the possibles have been checked, double checked and sometimes tripple checked.

All I know is the sound was fine prior to the recovery and yet here we are and I am audioless. I have a hard time believing the chip is trashed when all was well prior.

SOMEWHERE we're missing something but I'm clueless as to what it could be at this point. No sound and during recovery everything loaded to the smaller drive of the two. Something's very wrong here.....

The wrong model info is strange, get these 2 programs to check just what is on the machine, post them here if you want me to look, but they should give clues as to what is installed
Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

Get Everest, copy and paste the Computer / Summary section

Open Everest - expand Computer - select Summary - select Report - Quick Report - HTML . The report opens, using mouse hold the left button and starting at all above Debug-PCI - highlight all the text - when highlighted right click mouse - select Copy
Then open post – right click mouse – select Paste and the report will insert .
http://www.softpedia.com/get/System/...-Edition.shtml

I'm curious

DrumGuy · #13 04-22-2008, 08:57 PM

OK, just happen to have both programs installed.

Have at it....

Belarc report

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Sony Corporation PCV-RX540(UC) 28401730
System Serial Number: 304****
Asset Tag: P00600000000208000100002
Processor a Main Circuit Board b
1.20 gigahertz Intel Celeron
32 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ASUSTeK Computer INC. TUSL-LV REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ACPI BIOS Revision 1003LV 10/22/2001
Drives Memory Modules c,d
61.44 Gigabytes Usable Hard Drive Capacity
51.58 Gigabytes Hard Drive Free Space

PIONEER DVD-ROM DVD-117R [CD-ROM drive]
SONY CD-RW CRX175E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 4D060H3 [Hard drive] (61.48 GB) -- drive 0, s/n D3H8CJ5E, rev DAH017K0, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM 1' has 256 MB
Slot 'DIMM 2' has 256 MB
Slot 'DIMM 3' is Empty
Slot 'DDR 1' is Empty
Slot 'DDR 2' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 16.75 GB 6.95 GB free
d: (NTFS on drive 0) 44.70 GB 44.63 GB free

Network Drives
None detected

Controllers Display
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82815 Graphics Controller [Display adapter]
NEC M700 [Monitor] (15.7"vis, s/n 8427748LA, April 1998)
Bus Adapters Multimedia
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444 None detected
Communications Other Devices
Lucent Win Modem

1394 Net Adapter
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:E0:18:51

A:25

Networking Dns Servers: 167.206.251.130
167.206.251.129
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (2x)

All required security hotfixes (using the 04/08/2008 Microsoft Security Bulletin Summary) have been installed.

Everest report

Computer:
Computer Name
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2

Motherboard:
BIOS Type Award Medallion (10/22/01)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)
CPU Type Intel Celeron-S, 1200 MHz (12 x 100)
Motherboard Chipset Intel Solano i815E
Motherboard Name Asus TUSL-LV
System Memory 512 MB (SDRAM)

Display:
Video Adapter Intel(R) 82815 Graphics Controller (4 MB)
3D Accelerator Intel i752
Monitor NEC MultiSync M700 [17" CRT] (8427748LA)
Monitor Intel(r) AIM External TV Encoder Driver 4 [NoDB] (8427748LA)

Multimedia:
Audio Adapter Modem #0 Line Playback

Storage:
IDE Controller Intel(r) 82801BA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive Maxtor 4D060H3 (60 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive PIONEER DVD-ROM DVD-117R (16x/40x DVD-ROM)
Optical Drive SONY CD-RW CRX175E (24x/10x/24x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (FAT32) 15970 MB (6629 MB free)
D: (NTFS) 42625 MB (42562 MB free)
Total Size 57.2 GB (48.0 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.1.101)
Modem Lucent Win Modem

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801BA ICH2X - USB Controller 1 [B-0]
USB1 Controller Intel 82801BA ICH2X - USB Controller 2 [B-0]

bookworm · #14 04-23-2008, 05:09 PM

As you say the partitions changed look at this from Sony, not your particular problem but as it corrects partitions it may be worth a look

Go Back
Print this Article
Error: Cannot determine partition settings occurs when performing a system recovery.

Follow this procedure to resolve this error from occurring when performing a system recovery.

1. Turn the computer off.
2. Remove any third-party peripherals added to the computer.
3. Remove any removable media from the computer.
4. Reset the computers BIOS to the default values.

NOTE: Verify the the hard drive is detected in BIOS. If the hard drive is not recognized in BIOS, the hard disk drive is the cause of the error.

NOTE: If using recovery media, only the recovery CD/DVD should be inserted into the computer.
5. Restart the recovery.

not sure if this will help.

DrumGuy · #15 04-26-2008, 08:58 PM

OK,
Re-checked ALL the BIOS settings and everything looked fine. I re-set all the BIOS defaults and all original settings remained. (I'm assuming because they were already at default)

I'm beginning to believe more and more this computer is f'd up.
I am dumbfounded as to how the drives have been switched and I STILL believe the root cause of how it happened is the reason this machine is just not working properly. I have never seen a PC out of the box with the smaller installed drive being the primary HD.

What boggles my mind is that the recovery process configured the machine like this 2 times in a row. I had originally thought I screwed up the first time I did the recovery but on the 2nd try, same thing.

I guess my next step would be requesting advise on how to change the current (smaller of the two) "C" drive from being the primary drive. I looked in the BOOT section of set-up and the only choice I have when highlighting "Primary Drive" is "Maxtor 4D060H3". I imagine worse case is swapping the ribbon between the two but I don't believe that's a wise choice seeing that the case has never been opened and that may compound the problem more.... HELP!!

DG