New Computer New Hard Drive BSOD! help!

[Techguy9312]

I recently bought a Dell Dimension E310. When I bought it it came without a hard drive so I installed a Western Digital 500gb Sata HDD. I plugged in the Sata power and Serial data leaving whats labeled on the hard drive as factory jumper settings (the 3-pin connection on the hdd) unconnected. The computer came with an Operating System disk. Its from Dell one of those "Already Installed On Your Computer" disks. It has Microsoft Windows XP Pro SP2 on it. I've tried reinstalling this several times and the outcome varies. Sometimes I'll make it completely through the installation and experience the blue screen with white text a while after the OS is up and running. Other times the blue screen comes during installation of the OS. Windows XP Media Center Edition is the tag on the computer, I have a copy of this, installed it with the product key on the tag, installed just fine. While installing drivers I again got the blue screen, Ive also seen a "generic host process for win32 services has encountered a problem and needs to close" error when I try using IE or opening nearly anything. I've even been on the login screen and seen the blue screen just before my computer restarts on its own and notifies me that "Windows has recovered from a serious error" after logging in. I feel at a loss. I've tried Installing several copies of windows, like Windows XP, Windows Media Center Edition a few times only to get similar results.

When I first got the computer I installed Windows xp with the disk provided and installed the drivers from dell.com. I upgraded the bios from A03 to rev a04. I thought this may have caused this issue so I am now downgraded back to a03. This didnt solve the issue and I'm now beleiving that it may be a hardware problem. I hope im wrong. Could it be an incompatible hdd? I hope not. I'll apprectiate any help I can get.

Techguy9312@yahoo.com

[bookworm]

Originally Posted by Techguy9312

I recently bought a Dell Dimension E310. When I bought it it came without a hard drive so I installed a Western Digital 500gb Sata HDD. I plugged in the Sata power and Serial data leaving whats labeled on the hard drive as factory jumper settings (the 3-pin connection on the hdd) unconnected. The computer came with an Operating System disk. Its from Dell one of those "Already Installed On Your Computer" disks. It has Microsoft Windows XP Pro SP2 on it. I've tried reinstalling this several times and the outcome varies. Sometimes I'll make it completely through the installation and experience the blue screen with white text a while after the OS is up and running. Other times the blue screen comes during installation of the OS. Windows XP Media Center Edition is the tag on the computer, I have a copy of this, installed it with the product key on the tag, installed just fine. While installing drivers I again got the blue screen, Ive also seen a "generic host process for win32 services has encountered a problem and needs to close" error when I try using IE or opening nearly anything. I've even been on the login screen and seen the blue screen just before my computer restarts on its own and notifies me that "Windows has recovered from a serious error" after logging in. I feel at a loss. I've tried Installing several copies of windows, like Windows XP, Windows Media Center Edition a few times only to get similar results.

When I first got the computer I installed Windows xp with the disk provided and installed the drivers from dell.com. I upgraded the bios from A03 to rev a04. I thought this may have caused this issue so I am now downgraded back to a03. This didnt solve the issue and I'm now beleiving that it may be a hardware problem. I hope im wrong. Could it be an incompatible hdd? I hope not. I'll apprectiate any help I can get.

Techguy9312@yahoo.com

not sure if this is the answer, but look at this from Dell - it is the order that drivers should be installed,
http://support.euro.dell.com/support... 44&l=en&s=gen

normally the Chipset is the 1st to be installed, but these 2 caught my attention

No: 1 = DSS - under System Utilities
No: 4 - Intel Storage - under SATA drives

check if you have to Restart after each installation, you have to Restart the comp after installing the chipset before you install any other drivers. This may apply to these drivers as well.

[Kevin_gibson]

The original HDD in these machines are only at 80GB. According to some websites and forums, you shouldn't upgrade to a newer HDD that is 4x bigger than the original.

If I was you, try and go for a 200-250GB, install Windows, and see if this helps, if you wanted a 500GB, go for an external HDD rather than internal.