KRNL386.exe error

[Lisa030]

Hi, After installing automatic updates recently, i shut down without restarting. When i turned on my desktop pc a day later, windows informed me that the OS was being updated, after which a blue screen with an error message came on. It advise me that an error occured:
File name: MCSCAN32(01) + 000541F7
Error: OE: 0028: CFCBB1F7
The message said to hit any key to return to windows or to restart. Restarting took me thru the same error screen. If i cancel the scanning, then the pc hangs in the login screen after the initial McCaffee antivirus software screen loads.

Any other key took me to a dialogue box with this message:
Kernel32 caused an error in KRNL386.exe. This kernel will close.
It never closed.

I searched thru google and other tech forums and windows help...found nothing specifically related to my error. I found one similar error - but it related to "traditional chinese ME" whatever that is.

Can anyone help?

Thanks,
Lisa

[Darkfighter]

I have some of the same problem..... But onlysomtims but rightnow ewrytime.....

And it hapend whit almost evry program... what ever i do whit it... but almos when i close it.... What the hell is wrong??

That file had never maken problem whit me...
Help help.....

Sorry for my bad english

[Lisa030]

Hi Brutus,
I guess that is if you can log on to Windows...i can't! I'm getting an MScan error (my anti virus software)...

[Lisa030]

Sorry - I thought i did explain in my first post...it is a step by step acct of what happens when i turn my pc on. It boots up as far as to give me the error messages then freezes. No one seems to have that exact problem because I guess we are rare ME users still. My IT comrades looks extremmmmmllly sympathetic when i tell them i have ME still. Many recommended upgrades to Win2000 or XP. Thing is there are files stored that i need....
Thanks anyway.