My Norton Icon is "not working"

[tzobal]

Hi

In windows XP (in other windows versions as well but mine is XP proffesional)

There are Icons in the system tray. So far so good....
Normaly when you double click on the icon it will open a screen (a window) for that program.

Ever since I re-installed Norton AV 2002 on my machine, that system tray is only "half" active. If you right-click on it you get the options, and one of them is to open Norton. When clicking on this option nothing happens. When clicking on the other options they seem to work fine i.e. you can open the Norton AV configuration screen or shut Norton altogrther. Obviously double clicking on the icon generates the same result.... ziltch!

Is there an easy fix or will I have to re-install it again?

Many thanks, Tzobal

[setec]

clear c:\windows\temp

clear c:\documents and settings\*your profile name*\local settings\temp

reboot

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If that doesn't work:

http://service1.symantec.com/SUPPORT... ks.html&tpre=

Problems with Symantec software may be caused by a virus infection

Situation:
You encounter at least one of the following problems:
- When you start your Symantec product (such as Norton AntiVirus, Norton SystemWorks, or Norton Internet Security), the program window appears briefly and then disappears
- You cannot complete LiveUpdate successfully
- You cannot install or run Symantec products
- You receive an email message, indicating that you are infected with the W32.Klez virus
- You see "out of memory" error messages
- Your computer stops responding during virus scans
- Your Internet connection is much slower than usual
- Your firewall software detects "Wink???.exe" accessing the Internet
- You see low disk space error messages
- Nmain caused an error in Nmain.exe
- Nmain caused an invalid page fault in Nmain.exe


Solution:
These symptoms are known to occur on computers that are infected by one of the following viruses or worms:

a W32.Klez variant
W32.Bugbear@mm

Follow the steps in each section in the order listed to make sure that your computer is not infected:

W32.Klez variant:
To determine whether your computer is infected with a W32.Klez variant, download and run the W32.Klez removal tool.

NOTE: Carefully review the removal instructions before running the W32.Klez removal tool. An online demonstration on how to download and run the tool is available with audio and without audio.

For detailed information about a particular W32.Klez variant, click the appropriate write-up:
W32.Klez.H@mm
W32.Klez.gen@mm
W32.Klez.E@mm
W32.Klez.D@mm
W32.Klez.A@mm

W32.Bugbear@mm
To determine whether your computer is infected with W32.Bugbear@mm, follow the removal instructions in the W32.Bugbear@mm write-up. After the worm is removed, run LiveUpdate to download the latest virus definitions and scan the computer.

If the removal tool does not detect a virus infection, then the problems that you are encountering are not likely the result of a virus infection. To continue searching the knowledge base for a solution to your problem, click the KNOWLEDGE BASE link at the bottom of this page. Select your product and version, and then click Continue. On the "search the knowledge base" page follow the instructions to enter your search criteria, and then click search.

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If that doesn't work, you probably better off removing and reinstalling

If that still doesn't work, you may just want to upgrade to 2003

You can buy Norton System Works Professional for $30

I searched on pricewatch.com and found this site:

http://saveateaglestore.site.yahoo.n...orsyspro3.html

Good luck.