norton goback 4.0

[cabra]

i recently installed norton internet security 2005 and norton goback 4.0.i now have two error messages
1. msimg32.dll file is linked to missing export gdi32.dll gdigradientfill(thats exactly how it appears).

2.c:\program files\norton goback\gbtray.exe a device
attached to the system is not functioning.
any help please ?i run windows 98se

[kmzallar]

The cause of your problem isn't the GDI32.DLL but the MSIMG32.DLL. First check the size and version of the MSIMG32.DLL file. The file size should be around 52K. And the version should be 5.0.2218.1 or 5.0.1693.1. Download a new copy from one of the DLL file download site and replace the one in C:\WINDOWS\SYSTEM. Make sure the file size is approximately 52K. There are a number of MSIMG32.DLL files on the web and some will not work.

Hope this fixes yours.

Kathy

[cabra]

thankyou for your reply the file in question is 52k and the version is 5.00.2180.1

[kmzallar]

I looked around for that version .Dll file but couldn't find it. Maybe you can extract it from your CAB files and rename old one .old and replace with new .dll. That way if new one don't work you can rename the .old one back.
I will continue to try to help you on this untill sone one a bit brighter than myself comes along.

Kathy

[kmzallar]

Every thing I have read about this subject seems to point to spyware problems. Do you have spybot, adware, etc. and is it current and do you run it. If not maybe that could be an avenue to explore.
Sorry I couldn't be more help.

Kathy

[cabra]

many thanks for your perseverance and suggestions.i did have spybot ,ad-aware. but i thought norton internet security 2005 would cover all eventualities .do you think i was wrong?i will re-install them and see what happens
thankyou x

[cabra]

hello again!
i have reinstalled and ran spybot & ad-aware and guess what?
go to the top of the class -----problem appears to be fixed.
spybot turned up one or two nasties but ad-aware was worse of all.put your feet up have a drink on me
once more thankyou for your help
bye x

[kmzallar]

Wahoooooooooo, I guess I am good for something. Glad you are up and running and thanks for letting me know.

Kathy