Sound driver installed but not working

[Declans Dad]

I have just bought my son a second hand desktop which had no sound, so I bought a new sound card a (CMI8738/C3DX PCI Audio Device) and installed it with the cd that came with it. The previous sound card was built into the motherboard so I removed the software using control panel--Devices--remove.

I still have no sound, in hardware settings it is showing as there and has no conflicts. However under multimedia there is no preferred devices and the box to change it has been blanked out, like it does not know the soundcard exists.
Heres the funny thing though, I can play music through winamp after changing the setting on output to direct sound output.

My software is Windows ME
My motherboard is a (Board: Gigabyte i810 1.3x)
There are no options in cmos setup for soundcards.

Please somebody help me to keep my son from thinking his dad is a cheap skate.

Please.

Thanks
Mike
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[pip22]

With the PC having an on-board sound-chip, I'm surprised there's nothing in the BIOS settings to disable it, as that is usually the cause of such problems when a separate sound device is fitted (people forgetting to disable the on-board one in the BIOS).

Have another good look. Your looking for "on-board sound" and it needs to be set to "disabled".