MSDXM.OCX explorer error

[lakester]

Damned frustrating. Whenever I try to access (usually) an online store e.g. Disney.co.uk, I get this error message, which takes me right back to my desktop. Any suggestions, please?

[s7p9a2m4]

This error is related to Windows Media Player and possibly direct x. Start by going to > start > run > type - dxdiag. Check there for direct x problems. You can go here and download the msdxm.ocx zip and allow it to rewrite the one in your system. Or you can reinstall media player or upgrade media player.
http://www.martin2k.co.uk/vb6/vb6download.php#ocx

[lakester]

Very much appreciated. Thanks for that.

[s7p9a2m4]

You are welcome. What exactly worked so we know for the next guy. Thanks.

[lakester]

I followed your instructions. Firstly, the fault was diagnosed - a set-up error. I uninstalled my version of Media Player and installed tha latest version from your link.

Thanks again - that would have cost about £60 if I'd taken my system into my local PC Shop!

Just another question - where do you people find out all this information?

[s7p9a2m4]

In forums like this and researching others problems and from personal experience.
Some people here, I suspect, are in various facets of the business. I see a software developer here, networking experts, shop owners/technicians, and I am sure some of these guys must be certified MS technicians.