Remote desktop connection problem

[ellatomer]

Hi all,

I am new in this forum.. I really need your help.

When I am connecting via a remote desktop connection from home (Win 2000 pro) to a server in the office (Win XP), I get a black screen (Only the server IP address is shown on the top of the screen).

I have checked with the office, and the connection arrives to the server, but nothing appears on the client PC.

Can someone help me with this issue...

Thanks a lot.

Ellatomer.

[snowmonkey]

Originally posted by ellatomer

<SNIP>

When I am connecting via a remote desktop connection from home (Win 2000 pro) to a server in the office (Win XP), I get a black screen (Only the server IP address is shown on the top of the screen)

<SNIP>

Ellatomer.

ellatomer, Welcome to this Forum.
Could you please indicate, what do you use for Remote Desktop Connection on the client side (I mean do you have a third party software or you use built in software) ?

When you say, Server (Win XP), do you mean Windows 2003 server or Windows XP Desktop acting as your server (destination machine) ?

cheers

[ellatomer]

Hi Snowmonkey,

I use the Microsoft Remote Desktop Connection I am installing from Microsoft's site (On the client side).

I am connecting to a PC that runs with Win XP acting as my server (Not Win2003)

Thanks

Ellatomer

[snowmonkey]

I have spent the last hour to reproduce your problem on my network but no luck ,,, here are couple of things O want you to try.

Find these two files on your Windows XP system: mstsc.exe and mstscax.dll , copy them to your Windows 2000 machine and then try to remote connect to Windows XP machine via a double click on "mstsc.exe" ,,, let us know the results.

If you feel like a adventurer and you wouldn't mind trying something new, then I would suggest trying a software called Remote Administrator or "Radmin" , I am using this software on daily bases and I love it, it works great and there is nothing to be configured, all you need is the IP address of the remote system...

Here is the link:
http://www.radmin.com

cheers

[ellatomer]

Thanks Snowmonkey for the time your are spending on this issue.
I'll try your advises as soon as I am home.

Ellatomer

[ellatomer]

Hi Snowmonkey,

I've tried the both solutions, and I still get the same results. I've also tried to remote connect via VPN without success.

It seems that the problem is not the software I am using to remote connect, but something in my PC.... I've got no idea what it can be.

Recently, I've changed the mother board (AMD). Or may be a parameter is not well settled. I tried to remote connect to another computer from the same PC and it does not work. But I can connect to my office's PC from another computer.

Have you got any other advises?

Thanks

Ellatomer

[ellatomer]

I meant VNC (and not VPN).

Ellatomer

[ejenner]

- Have you got any firewall software (or hardware) setup at home?

[monkeyparade]

To resolve this issue turn off "bitmap caching" on the Experience tab of the Remote Desktop Connnection properties. This option is enabled by default for all connection speeds and will cause this problem from certain remote clients. I do not know what causes this problem, but this is the way to solve it.

[Wim]

if the sollution provided by monkyparade does not work:

try to replicate the same setup @ work: win2k connecting to WinXP desktop.

if (it still doesn't work) {
problem is software related, try winXP to WinXP}
else {
your problem may be packet or port filtering of your home-office connection at some point in your connection (VNC does not work either so for me this would be your problem)
}


regards,
Wim.

[akluser]

Hi
I had exactly the same problem with the remote desktop connection and the black screen. Thanks for the tip about the "bitmap caching", this solved my problem.

Regards
Andy

[HaroldWe]

Bitmap caching has cause me the same exact problem. Hopefully other people will see this and solve the problem more easily than I did!

[herculas]

Please help.
I use windows RDP to connect to a 2003 server. I can connect and enter the username and password but then the screen goes black.
Bitmap cashing is disable.

I can connect to other clients, no problem only the one is giving me hell.

H

[Disk_Contented]

The professional version of XP, or win 2K3 is required to initiate a remote desktop session.
Win 2K will be client only.

VNC will work as long as server/client soft is installed on both machines, and firewall is configured to allow operation