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I've inherited a mess...could use a little help.
I apologize in advance for the backstory here, but it's necessary.
I started working here (and I can't specify where "here" is, of course) as the IT manager in the beginning of October, when my predecessor was fired. The circumstances weren't the best, and she left quite a mess. Few of her passwords worked, and the level of security she forced upon the field employees was very excessive. A lot of the things she did, she did more to pad her resume than because the company actually needed it. I hate to say that, but that's exactly how it looks here.
Active Directory, for example. Sure, it's nice, but it's not really needed here (again, I can't give specifics). As I transferred from a different office (whose IT manager isn't trying to pad his resume), I have no clue what she did here. Unfortunately, she left no notes. I've been googling my ass off here, trying to find a solution, but I've been coming up with very little. I thought I'd jump on here for some suggestions.
Specs:
The main server is running 2003 Standard, and we have a little over 30 employees in the field (XP Pro), connecting via Active Directory. Problem is, none of them have admin rights on their machines, and they need those rights. Don't ask me how they got along this far without them.
Now, I'm a simple feller, and when I look to change a user account (in order to, say, give someone admin rights), I head over to the Management Console, then into Local Users and Groups, then make my adjustments from there. Occasionally, I'll do it through the "User Accounts" in the Control Panel.
My problem is: the account the field employee is logging into is an AD account, and doesn't show up in either place. Well, once or twice, maybe, but the majority are completely invisible in the only two spots I've learned to look in.
I'm not a complete idiot, I promise. I've never learned AD because I've never had to. Now that I have to, I've learned that the things I don't want to know are easily-found and straight forward, while the things I desperately need to know are not covered anywhere I've looked. Which is pretty standard, I know.
I just need to figure out how to give the field employees admin rights. If someone could be so kind as to throw me a bone here, I'd be grateful.
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