Multimedia Audio Device - No sound

[computernovice]

I think I have royally screwed up my computer in an attempt to fix the "no sound" issue. My computer stats from Belarc are listed below. I have absolutely no sound on my computer and the Multimedia Audio Device is currently not work (error message 28). Can anyone give me any kind of direction to fix this problem?

Operating System System Model
Windows 2000 Professional Service Pack 4 (build 2195) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 48 kilobyte primary memory cache512 kilobyte secondary memory cache Board: SHUTTLE INC AB60 Bus Clock: 200 megahertzBIOS: Phoenix Technologies, LTD 6.00 PG 07/11/2003
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity26.14 Gigabytes Hard Drive Free SpaceCOMPAQ CRD-8322B [CD-ROM drive]3.5" format removeable media [Floppy drive]WDC WD400BB-00GFA0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WMAKA1365251, rev 09.01B09, SMART Status: Healthy 512 Megabytes Installed MemorySlot 'A0' has 512 MBSlot 'A1' is EmptySlot 'A2' is EmptySlot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 26.14 GB free

Network Drives

mounted by kristinb at 3/24/2008 11:09:24 AM
p: \\corporate.local\wick\common 115.34 GB 40.78 GB free

Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 12/16/2007 4:36:03 PM (admin)
local system accounts
ASPNET never
Guest never
nextpoint 8/15/2006 12:34:03 PM (admin)
CORPORATE domain logons
Administrator 12/28/2007 4:27:51 PM
dalek 3/14/2008 12:59:44 PM
jacks 1/4/2008 11:12:46 AM
kristinb 3/24/2008 10:43:56 AM (admin)
steveh 12/28/2007 4:29:40 PM
terryl 3/5/2008 11:12:50 AM
xuanl 3/11/2008 2:48:45 PM
Marks a disabled account; Marks a locked account Acrobat PDFWriter on LPT1:
AdobePS Acrobat Distiller on C:\Program Files\Adobe\Acrobat 4.0\PDF Output\*.pdf
Amyuni PDF Converter 2.06 on LPT1:
hp LaserJet 1320 PCL 6 on LPT1:
HP LaserJet 5 on \\wick1.corporate.local\HP LaserJet 5
HP LaserJet 5Si on \\wick1.corporate.local\HP LaserJet 5Si
Samsung CLP-500 Series on \\wick1.corporate.local\Samsung CLP-500 Series

Controllers Display
Standard floppy disk controllerIntel(R) 82801EB Ultra ATA Storage ControllersPrimary IDE Channel [Controller]Secondary IDE Channel [Controller] NVIDIA GeForce 256 [Display adapter]Samsung SyncMaster [Monitor] (17.7"vis, s/n HVAT219017, February 2002)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2Intel(R) 82801EB USB Universal Host Controller - 24D4Intel(R) 82801EB USB Universal Host Controller - 24D7Intel(R) 82801EB USB Universal Host Controller - 24DEStandard Enhanced PCI to USB Host Controller IMA ADPCM Audio CODEC
Communications Other Devices

Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 10.101.1.71 / 24
Gateway: 10.101.1.1
Dhcp Server: 10.101.1.18
Physical Address: 00:30:1B:2A:48:BE

Networking Dns Server: 10.101.1.18
Standard 101/102-Key or Microsoft Natural PS/2 KeyboardLogitech-compatible Mouse PS/2USB 2.0 Root HubUSB Root Hub (4x)
Virus Protection [Back to Top]
Symantec AntiVirus Corporate Edition Version 10.0.16.6000
Scan Engine Version 71.3.0.25
Virus Definitions Version 12/7/2007 Rev 4
Last Disk Scan on Monday, March 24, 2008 10:45:02 AM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 03/11/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q923810 - Critical (details...)
Q931906 - Critical (details...)
Q933729 - Low (details...)
Q937894 - Important (details...)
Q941202 - Critical (details...)
Q941568 - Critical (details...)
Q941569 - Critical (details...)
Q941644 - Moderate (details...)
Q943055 - Critical (details...)
Q943485 - Important (details...)
Q944533 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
.NET Framework 2.0
KB917283 on 8/15/2006 (details...)
KB922770 on 9/5/2007 (details...)
KB928365 on 9/5/2007 (details...)
.NETFramework
1.1
S867460 on 7/19/2005 (details...)
M928366 on 9/5/2007 (details...)
DataAccess
Q832483 on 3/26/2004 (details...)
KB870669 (details...)
MDAC27
SP1:
KB911562 on 8/15/2006 (details...)
KB927779 on 9/5/2007 (details...)
Internet Explorer 6
SP1
KB834707-IE6SP1-20040929.091901 on 12/8/2004 (details...)
KB867282-IE6SP1-20050127.163319 on 5/10/2005 (details...)
KB889293-IE6SP1-20041111.235619 on 12/15/2004 (details...)
KB896727-IE6SP1-20050719.165959 on 8/17/2005 (details...)
KB905495-IE6SP1-20050805.184113 on 1/10/2006 (details...)
KB905915-IE6SP1-20051122.175908 on 1/10/2006 (details...)
KB918899-IE6SP1-20060725.123917 on 8/15/2006 (details...)
KB937143-IE6SP1-20070717.120000 on 9/5/2007 (details...)
KB938127-IE6SP1-20070626.120000 on 9/5/2007 (details...)
Internet Explorer
SP1 (SP1)
Q330994 (details...)
Q823353 (details...)
Q831167 (details...)
Q832894 (details...)
Q833989 (details...)
Q837009 (details...)
Q867801 (details...)
Microsoft .NET Framework 2.0
KB917283 on 9/5/2007 (details...)
KB922770 on 9/5/2007 (details...)
KB928365 on 9/5/2007 (details...)
MSXML4SP2
KB936181 on 9/5/2007 (details...)
Outlook Express 6
SP1
KB887797-OE6SP1-20041112.131144 on 7/19/2005 (details...)
KB897715-OE6SP1-20050503.210336 on 8/17/2005 (details...)
KB911567-OE6SP1-20060316.165634 on 8/15/2006 (details...)
KB923694-OE6SP1-20061106.120000 on 9/5/2007 (details...)

Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 9/5/2007 (details...)
Windows Media Player 9
KB917734_WMP9 (details...)
KB936782_WMP9 (details...)
SP0
KB885492 on 5/10/2005 (details...)
KB917734_WMP9 on 8/15/2006 (details...)
SP4
KB936782_WMP9 on 9/5/2007 (details...)
Windows Media Player
Q828026 (details...)
KB837272 (details...)
SP0
Q828026 on 3/26/2004 (details...)
KB911564 on 8/15/2006 (details...)

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version 4.0 *Adobe Acrobat Version 4.0.000 *Adobe Systems Incorporated - Acrobat Catalog Version 4.0.000 *Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version 4.0.000 *Apple Inc. - iTunes Version 7.3.2.6 *Apple Inc. - QuickTime QuickTime 7.1.6 *Apple Software Update Version 2.0.2.92 *Asset Keeper Fixed Asset Depreciation Software *Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *Belarc, Inc. - Advisor Version 7.2x *Canon Utilities CameraLauncher Version 2, 3, 0, 4 *Canon Utilities CameraLauncher Version 2, 4, 0, 5 *Canon Utilities PhotoStitch Launcher Version 3.1.5.6 *Cinematronics - 3D Pinball Version 5.00.2134.1 *Customize your Microsoft keyboard settings, reassign the Hot Keys, disable certain keys, and print a list of key assignments. *dvdplay Application Version 1, 0, 0, 1 *Eastman Software, Inc., A Kodak Business - Imaging for Windows® Version 5.00.2138.1 *Employment Security Department, State of Washington - WA_UIFastTax Version 3.01.0065 *EOS Utility Version 1, 1, 0, 8 *Genigraphics®, An In Focus Systems® Company - GraphicsLink(TM) for Windows Version 8.0 *HDE, Inc. hdeprint Version 1, 0, 2, 5 *HP PML Version 8, 0, 0, 0 *InstallDriver Module Version 8.00 *Microsoft (r) Windows Script Host Version 5.6.0.6626 *Microsoft Clip Gallery Version 5.2.01.0405 *Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 *Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft IntelliType Pro Version 2.2 *Microsoft Map Version 8.00.00.01621 *Microsoft Office 2000 Version 9.0.6926 *Microsoft Office Version 8.0 *Microsoft Open Database Connectivity Version 3.520.9030.0 *Microsoft Photo Editor Version 3.01.3 *Microsoft PowerPoint for Windows Version 8.0 *Microsoft Windows Media Player Version 6.4.09.1125 *Microsoft(R) Project for Windows(TM) Version 9.0.2000.0224 *Microsoft(R) Windows Media Player Version 9.00.00.2980 *Microsoft® .NET Framework Version 2.0.50727.832 *Microsoft® Access Version 8.0.4122 *Microsoft® Query Version 9.00.4430 *NVIDIA Driver Helper Service, Version 52.16 Version 6.14.10.5216 *QuickPen International, Inc - Tool Manager Version 5.2 *Remove Printers... *Symantec AntiVirus Version 10.1.6.6000 *Symantec Corporation - Client and Host Security Platform Version 104.0.13.2 *Symantec Corporation - LiveUpdate Version 3.1.0.99 *Symantec Corporation - SPBBC Version 2.3.0.2 *Symantec SAVRoam Version 10.1.6.6000 *Symantec Security Drivers Version 6.0 *Visualizer Photo Resize Version 5.0.0.0 *Vview.exe *WebEx - atshell Version 920, 2004, 1510, 12 *WinZip Version 9.0 SR-1 (6224) *Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *Zb Module Version 5.8.0.74 *

[Sabelle919]

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) TOSHIBA Satellite M55 PSM50U-0N801V
System Serial Number: Z5351506K
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: TOSHIBA ECU00
BIOS: TOSHIBA V1.90 11/07/2005
Drives Memory Modules c,d
119.83 Gigabytes Usable Hard Drive Capacity
84.13 Gigabytes Hard Drive Free Space

Controllers Display
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family [Display adapter] (2x)
QDS [Monitor]
Bus Adapters Multimedia
Generic CardBus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C None detected
Communications Other Devices
TOSHIBA Software Modem


Software Versions
RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3510 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.1483 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2855 *
Realtek 3D Sound Back Version 1, 0, 0, 5 *
Remote Packet Capture Protocol v.0 (experimental) *

TOSHIBA - CD/DVD Drive Acoustic Silencer Version 1, 0, 6, 0 *
TOSHIBA - PadTouch Version 1, 2, 7, 0 *
TOSHIBA Assist Version 1.03.00 *
TOSHIBA CORPORATION - ConfigFree(TM) Tray Version 6, 0, 0, 0 *
TOSHIBA CORPORATION - ConfigFree(TM) Version 6, 0, 0, 1 *
TOSHIBA Corporation - Software Upgrades Version 3.8.0.0 *
toshiba cselect Version 2.1.0.0 *
TOSHIBA SD Memory Card Format Version 2, 0, 3, 0 *
TOSHIBA Speech System Version 9.00 *
TOSHIBA Speech System Version 9.50 *
TOSHIBA Virtual Sound Version 1, 0, 0, 4 *
TOSHIBA Zooming Utility Version 2, 0, 0, 22 *
Viewpoint Manager Version 2, 0, 0, 54 *

[PeckerWood]

Sabelle919---> LookHere-DriverSound

[Anees]

i have rebooted my computer and apparently my sound device has stopped working, everytime i try to play any music i get this message "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." this is really bugging me now, so i thought u might be able to help me with this. help would be appreciated, thanx!

Windows XP Home Edition Service Pack 2 (build 2600)

Fujitsu Siemens MS-6585 2.0A

2.60 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache

Board: Micro Star MS-6585 2.0A
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 07/03/02

80.02 Gigabytes Usable Hard Drive Capacity
70.84 Gigabytes Hard Drive Free Space

CyberDrv CW089D CD-R/RW [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8162B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV4X21M, rev 3.04, SMART Status: Healthy

512 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' has 256 MB
Slot '2' is Empty
Slot '3' is Empty

Local Drive Volumes:
c: (NTFS on drive 0) 80.02 GB 70.84 GB free

Network Drives:
None detected

Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller

RADEON 9200 SE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 SE SEC Family (Microsoft Corporation) [Display adapter]
Fujitsu Siemens Scaleo C772 [Monitor] (15.7"vis, s/n YERH616461, November 2002)

SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller

MPU-401 Compatible MIDI Device
Standard Game Port

SoftV92 Data Fax Modem


1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:10C:FA:10:0D

Networking Dns Server: 192.168.1.1

[bookworm]

Originally Posted by Anees

i have rebooted my computer and apparently my sound device has stopped working, everytime i try to play any music i get this message "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." this is really bugging me now, so i thought u might be able to help me with this. help would be appreciated, thanx!

Windows XP Home Edition Service Pack 2 (build 2600)

Fujitsu Siemens MS-6585 2.0A

2.60 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache

Board: Micro Star MS-6585 2.0A
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 07/03/02

80.02 Gigabytes Usable Hard Drive Capacity
70.84 Gigabytes Hard Drive Free Space

CyberDrv CW089D CD-R/RW [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8162B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 3JV4X21M, rev 3.04, SMART Status: Healthy

512 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' has 256 MB
Slot '2' is Empty
Slot '3' is Empty

Local Drive Volumes:
c: (NTFS on drive 0) 80.02 GB 70.84 GB free

Network Drives:
None detected

Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller

RADEON 9200 SE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 SE SEC Family (Microsoft Corporation) [Display adapter]
Fujitsu Siemens Scaleo C772 [Monitor] (15.7"vis, s/n YERH616461, November 2002)

SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller

MPU-401 Compatible MIDI Device
Standard Game Port

SoftV92 Data Fax Modem


1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:10C:FA:10:0D

Networking Dns Server: 192.168.1.1

your MSI MS- 6585 board has Realtek AC'97 audio go here
http://www.realtek.com.tw/downloads/...&GetDown=false

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

[Anees]

Thank You ever so much bookworm, it worked and i now hear sound from my speakers again, once again thank you.