DVD/CD Driver problems

[warhawk22]

Hey everybody, I know this is a frustrating problem. Below are the directions given asfan42069, but I made changes where they were needed according to HP. It worked for me and I hope it helps you.

click the start menu
find the search box (located at directly above the start menu button)
type in "regedit" and press enter
you might get a warning asking if you want to open the "Registry Edit"
click yes

now you should have the registry edit program open

double click on "computer"
double click on "HKEY_LOCAL_MACHINE"
double click on "SYSTEM"
double click on "CurrentControlSet"
double click on "Control"
double click on "Class"
double click on "{4D36E965-E325-11CE-BFC1-08002BE10318} it has to be this EXACT file...do not touch the others.

now you should see a list of items on the right side of the window

and there is an item named "lowerfilter" or "upperfilter"

anyway... right click on it and click delete both.

once deleted, open the "device manager". Start>All Programs>Accessories>Run> type in devmgmt.msc and click "run"

Once you are in the device manager, delete the DVD/CD Rom drives.

after you have deleted the drives, click on the "action" menu located next to the start menu.

click on "scan for hardware changes"

Your computer should automatically re-install your dvd drivers and everything should work. It did for me.

Hope I helped you!

[shubby_luv]

PLEASE HELP!!! i am going insane!!!I have a compaq presario tower (desk top) i bought from dick smiths electronics about 2.5yrs ago now. I have the light scribe dvd thing as stated above,("Lightscribe DVD SuperMulti Drive / CD-Writer") running a pre-installed windows XP, it is not reading any dvd/disc or even my new anti virus disc! the computer reads that it is there & that there are no faults but it wont work????the green light flashes but nothing... i tried to back date the computer & have done that 3 times to the start point, but nothing....i really need help as i cant afford to buy another dvd drive and i cant trust any of the computer repair companies to try help resolve it first b4 replaceing things as they mostly want the $$$, please help !!! desperate mum or 2!

[LindaMary]

I have Win Vista and new Laptop Pavilion DV6748US with above CD drive - I put a flash drive in - two dialog boxes -one for the flash drive F and one for the cd drive came up - both with same files on each!. Removed flash drive and cd rom drive had disappeared altogether - Device Manager says error code 10
Updating drivers etc got nothing. Spent 1 hr on phone with tech support -did the filter delete as above - then IE wasnt working . Unplug all connections from pc and router, pulled battery as directed. Plugged it in and it all come back up. I then pitched the flash drive. but several weeks later the cd drive was gone again -no clue! Got the fix through a chat so I have the transcript as an email if anyone wants it. What is with this? It's been a year since your problem - why is the problem still around?