help my toolbar and start menu have gone!!

[lisa27]

hi i installed a new spyware yesterday then unistalled it and when my laptop resarted mt toolbar and startmenu were gone only my documents folder came up? the only way i could get bk was to run command then type explorer.exe which brought it back but i have a red x on my sound control but i do have sound??? plus when i reboot it goes bk to blank again pls can anyone help me i really dont no wot to do thanks.

[Monty007]

Hi Lisa, have you tried a system restore point? What was the spyware program you installed?

[lisa27]

hi monty,it was called spyware docter my sister sent me the link she said she downloaded it from a bittorrent site. please can u help thanks, i tryed system restore twice but it still comes up the same

[Monty007]

Try this right click on the tasbar and select properties>start menu>classic start menu>apply>ok.
Can you see it now? If so go back, follow the above procedures and instaed of classic click start menu, apply ok.
What version of Vista do you have?

[lisa27]

no that didnt work as soon as i rebooted it came up exactly the same again? i have vista ultimate!! thanks for your help so far

[Monty007]

Wow Lisa this is starting to get desperate. I would like you to run a full anti-virus sacn and download super anti-spyware http://www.superantispyware.com/ run a full scan with this as well.
The only thing I can come up with now that the torrent had a infection (be carefull what you download from torrent sites.)

[lisa27]

hi monty i done both scans and the only thing they found were tracking cookies? which have been deleted and its still the same im really about it now i really dont no wot it could be?

[Monty007]

Ok lets go back a step, right click on the taskbar>properties>start menu>customize>click on use default settings.

[lisa27]

ok well i can always c the toolbar and start menu but only after i go into command and run explorer.exe? i have to do this everytime i turn on my laptop! which is doing my head in now i really cant c wots up with it? it says i have no audio device but i have sound? and also it wont let me look in certain files it says error?

[Monty007]

Ok Lisa there is only two options try this one first, backup all of your data before proceeding http://www.bleepingcomputer.com/tuto...torial148.html

[lisa27]

hi monty well i done this and it said it dectected problem with startup so i clicked repair and restart but it still come up the same? i think the best bet would be to reinenstal vista again? wot do u think?? thank u so much for all your help so far

[Monty007]

If it was me, I agree Lisa...back it all up and start again.

[lisa27]

ok so i done that and its all bk to normal again , thanks for your help x bye for now till i get my next problem