Vista Sound Issue ( N E W )

[Divined]

Well you know it , another Vista sound problem.

I just bought a brand new PC yesterday. So this PC is brand new almost nothing added to it. The thing is , I don't hear anything thats not linked to windows , other than Itunes. I can hear I tunes fine. I am unable to hear things through Firefox and games.( Youtube , and Installed Games )

Here are the specs

Operating System System Model
Windows Vista Home Premium (x64) Service Pack 1 (build 6001) HP-Pavilion FK792AA-ABA a6600f
System Serial Number: CNX8380S9N
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz Intel Pentium Dual
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: FOXCONN Napa HP P/N
Serial Number: ULSL83704127
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 5.17 07/29/2008
Drives Memory Modules c,d
320.07 Gigabytes Usable Hard Drive Capacity
263.89 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW TS-H653Q ATA Device [CD-ROM drive]

ST3320813AS [Hard drive] (320.07 GB) -- drive 0, s/n 6SZ0M4JL, rev HP21, SMART Status: Healthy 2942 Megabytes Installed Memory

Slot 'A0' has 2048 MB
Slot 'A2' has 1024 MB
Local Drive Volumes


c: (NTFS on drive 0) 307.03 GB 262.11 GB free
d: (NTFS on drive 0) 13.04 GB 1.78 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Blaze 11/8/2008 4:24:43 AM (admin)
local system accounts
Administrator 9/18/2008 5:31:37 AM (admin)
Guest never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) NVIDIA GeForce 7100 / NVIDIA nForce 630i [Display adapter]
ACR AL1716A [Monitor] (17.1"vis, s/n 62701F414018, July 2006)
Bus Adapters Multimedia
Microsoft iSCSI Initiator
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller Realtek High Definition Audio (2x)
Communications Other Devices
PCI Soft Data Fax Modem with SmartCP


6TO4 Adapter
isatap.hsd1.nj.comcast.net.
NVIDIA nForce 10/100 Mbps Ethernet
primary Auto IP Address:
Gateway:
Dhcp Server:
Physical Address:
Teredo Tunneling Pseudo-Interface

VIA OHCI Compliant IEEE 1394 Host Controller
Enhanced Multimedia PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (2x)
Generic volume shadow copy

[Divined]

Hopefully this format is easier to read
------------------
System Information
------------------
Time of this report: 11/8/2008, 05:01:19
Machine name: BLAZE
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: FK792AA-ABA a6600f
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 2940MB RAM
Page File: 1041MB used, 5065MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 64bit Unicode





-------------
Sound Devices
-------------
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A64& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/3/2008 12:03:48, 1477272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Stereo Mix (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2008 12:03:48, 1477272 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: DigitalIn (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2008 12:03:48, 1477272 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x07FE
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 1/20/2008 21:47:01, 270336 bytes
| Driver: usbd.sys, 1/20/2008 21:47:25, 7680 bytes

[Monty007]

Hi, go to control panel>sound>playback>speakers>then have a look in properties and configure. Does an audio cd work?
Next go to computer>right click>hardware>device manager>audio check there is no yellow? in device manager.

[Divined]

Originally Posted by Monty007

Hi, go to control panel>sound>playback>speakers>then have a look in properties and configure. Does an audio cd work?
Next go to computer>right click>hardware>device manager>audio check there is no yellow? in device manager.

Hopefully that helps you.

[Monty007]

Hi, why there are 3 Realtek HD devices is strange. Where did you get this PC from? I would be taking it back and tell them to fix it while you wait or give you another PC.
Since it is only 1 day old I'm a bit hesitent to do much with it.

[Monty007]

It looks like the drivers have been incorrectly installed and no driver for USB?

[Divined]

Well I just reformatted my PC which is a shame but so far looks good.