Vista Sound Problem (Yep, another one)

[Rikku4771]

Okay, I got a new Vista laptop as a gift from my dad. For the first few days, it worked fine. But I noticed a couple days ago that the sound stopped working. Here's some of the 'dxdiag' information for it...

------------------
System Information
------------------
Time of this report: 11/10/2008, 01:23:44
Machine name: USER-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6000 (RP162UA#ABA)
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: AMD Turion(tm) 64 Mobile Technology MK-36, ~2.0GHz
Memory: 958MB RAM
Page File: 3144MB used, 307MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode


-------------
Sound Devices
-------------
Description: SPDIF Interface (Conexant High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5045&SUBSYS_103C30B7& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDART.sys
Driver Version: 4.08.0000.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/18/2006 14:32:16, 145920 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Internal Speaker/Headphone (Conexant High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5045&SUBSYS_103C30B7& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDART.sys
Driver Version: 4.08.0000.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/18/2006 14:32:16, 145920 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: WaveOut Mix (Conexant High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDART.sys
Driver Version: 4.08.0000.0000 (English)
Driver Attributes: Final Retail
Date and Size: 11/18/2006 14:32:16, 145920 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF




Audio Capture Sources:
WaveOut Mix (Conexant High Defi,0x00200000,0,0,,6.06.6000.16386

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,,6.06.6000.16386
Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6000.16386

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Conexant HD Audio input,0x00200000,1,1,,6.00.6000.16386
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
Conexant HD Audio digital out,0x00200000,1,1,,6.00.6000.16386
,0x00000000,0,0,,
Conexant HD Audio output,0x00200000,1,1,,6.00.6000.16386

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6000.16386

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6000.16386

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6000.16386
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6000.16386

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6000.16386
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6000.16386
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6000.16386

Audio Renderers:
SPDIF Interface (Conexant High ,0x00200000,1,0,,6.06.6000.16386
CyberLink Audio Renderer,0x00200000,1,0,CLADR.ax,6.00.0000.2108
CyberLink Audio Renderer,0x00200000,1,0,cladr.ax,6.00.0000.2812
Default DirectSound Device,0x00800000,1,0,,6.06.6000.16386
Default WaveOut Device,0x00200000,1,0,,6.06.6000.16386
DirectSound: Internal Speaker/Headphone (Conexant High Definition Audio),0x00200000,1,0,,6.06.6000.16386
DirectSound: SPDIF Interface (Conexant High Definition Audio),0x00200000,1,0,,6.06.6000.16386
Internal Speaker/Headphone (Con,0x00200000,1,0,,6.06.6000.16386

[Monty007]

Hi, go to compter>right click>properties>device manager>is there any yellow ! in there?

[Rikku4771]

I wish I could check. I read that it might be fixed in a Vista update, so I tried to install it. When I went to Windows Update, there were 64 updates to be installed, and when I hit "Install" it went non-responsive. I went on the website and installed it manually after a few hours, but once it restarted, it wouldn't turn on. Whenever I try to turn it on, it just stays at a black screen with a little blinking underscore in the top-left corner.

If it helps, I don't remember seeing a yellow "!" when I checked yesterday.

[Monty007]

Hi, start PC then try to start safe mode with no networking (tap the del key at start up) once in safe mode go to system restore and choose a restore point before this issue started happening.

[Rikku4771]

There's isn't a "Safe Mode" option. It says...

Boot Menu
2. ATAPI CD/DVD ROM Drive
3. Notebook Hard Drive

<Enter Setup>

[Monty007]

OH so sorry (half a sleep) check the doc half way down "Restoring when Windows Vista cannot start normally"
http://h10025.www1.hp.com/ewfrf/wc/f...name=c00850095

[Rikku4771]

The F8 button isn't doing anything, no matter how many times I press it, it still goes to the black screen. And if I keep pressing it, it starts beeping.

[davedarkstar2]

the only way i can get my vista lappy into safe mode is to pull the plug whilst powered up,(no battery fitted) then soon as you hit power on tap f8 but i mean very quickly and you have to be quick to know when to stop hitting f8 too,did you not do the vista recovery dvd when you got it.

[davedarkstar2]

ps above, i meant(then soon as you hit power on tap f8 but i mean very quickly)...keep tapping it v quickly.

[Rikku4771]

Didn't work. DX

I don't think we did the recovery thing, we lost the disc. >.>

My mom says she'll buy some blank CDs and download it onto those.

[Rikku4771]

Fixed!

Got my laptop turned on, installed 35+ updates, and the sound is back on.

[Rikku4771]

...

Now the laptop can't charge. I've plugged it in different outlets, wiggled the cord, etc.

[Monty007]

Hi, talk about bad luck! This issue may have to be taken back to the place of purchase, it could be a faulty battery, faulty power supply or a hardware fault.
Don't stuff around with it, just get it fixed asap. If you start taking the M/B cover off you may void your warranty.