Printer problem

[jhenke13]

An 80 yr.-old friend (and former teacher) has a Compaq Presario with Vista and an HP Photosmart C5180 All-in-One printer. He keeps getting an error message "Ink cartridges empty", even though the cartridges are good and the test of the printer is perfect. He is unable to print any documents at all. I'd sure like to help him. Any ideas?

Thanks for your help.
John

[Monty007]

Hi, did he buy generic cartridges? It can cause this issue.
This may work to reset it.
1. Unplug the printer
2. Hold both o.k and Cancel simultaneously
3. Plug the printer (holding the buttons)

[jhenke13]

Monty
Thanks for the suggestion. I'll get over to his house today and give it a shot.

Thank you for taking time to reply.

John